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241. An Overview of the SOPS® Surveys for New Users - Kirchner (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-sops101-webcast-2023-kirchner.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Kirchner SOPS Resources Jess Kirchner, M.A. … SOPS Program Manager User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Survey … a sample ► Administration of web-based and paper surveys ► Analysis of data 46 SOPS Bibliography …  Ambulatory Surgery Centers (2) Topics  Analyses Linking Composite Measures with Site and/or Respondent … (62)  Psychometric Analyses (60)  Review Patient Safety Culture Articles or Surveys (37)  Use

242. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html

243. PCMH Fact Sheet (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - testing (English and Spanish): In August 2010, the CAHPS Team conducted cognitive testing of draft PCMH questionnaires … The draft PCMH questionnaires will be revised as needed based on the findings from the cognitive interviews.This … The PCMH Survey begins with the CAHPS Clinician & Group Survey core questionnaire then adds supplemental … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … and Reporting Kit that explains how to prepare and field a CAHPS questionnaire, analyze the results

244. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
     January 01, 2020 - So we know that you're interested in a way to increase response rates and reduce burden on survey respondents … , but also in other things like how you invite a respondent through your invitation letter to answer … So starting from a core standardized questionnaire, users may incorporate additional questions known … to your potential respondents. … Case mix adjusts for characteristics about survey respondents like age, education and health status.

245. Principles Underlying CAHPS Surveys | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/principles/index.html
     January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … include an explicit reference to the clinician, organization, or facility that is the focus of the survey … CAHPS surveys consist of a core set of questions that are administered to all respondents in a standardized … CAHPS surveys can be self-administered. 1. Crofton C, Lubalin JS, Darby C.

246. CAHPS American Indian Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.pdf
     March 04, 2009 - CAHPS American Indian Survey CAHPS® American Indian Survey Version: Adult Language: English For … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® American Indian Survey Instructions for Front Cover Instructions for Format of Questionnaire

247. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … When the team conducted the survey in 2015, roughly a third of respondents who saw any kind of comparative … The questions are purposely designed to lead the respondent through the telling of his or her “story … confidentiality of respondents.

248. CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-elliott.pdf
     September 30, 2021 - Assume 35% RR Assume 5% ineligible 947 completed surveys 2,850 telephone only Revised survey … Assume 30% RR Assume 5% ineligible 812 completed surveys 2,850 mixed mode Revised survey Assume … 45% RR Assume 5% ineligible 1,218 completed surveys 3,600 web-mail mode Revised survey Assume … 38% RR Assume 5% ineligible 1,299 completed surveys 2,800 mail only Current survey Assume 35% … − Mail survey to non-respondents four days later − Second mail survey to non-respondents 21 days later

249. Development of the CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/surgical/about/Development-of-the-CAHPS-Surgical-Care-Survey.html
     February 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … the same emphasis on standardization and scientific rigor that characterize all CAHPS products and surveys … the 44-item questionnaire used for field testing. … to the questionnaire that was submitted to the CAHPS Consortium for review. … In response to feedback from the Consortium, ACS and AIR made some revisions to the questionnaire; they

250. NCQA's Version of the Health Plan Survey | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
     April 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html  

251. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     July 21, 2005 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare questionnaires for mail and/or telephone administration. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews.

252. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
     November 01, 2020 - Visit Survey 4.0 (beta) Document No. 3350 Page 1 CAHPS Clinician & Group Survey and Instructions … Key Components of the CG-CAHPS Visit Survey 4.0 (beta) The Visit Survey 4.0 (beta) currently includes … an instrument for adult respondents who are 18 and older; it is available in English and Spanish. … 4.0 (beta) to the Clinician & Group Survey 3.0 The major differences between the Visit Survey 4.0 … The first step was a review of the literature and other surveys that assess patient experience with

253. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Hickner (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
     January 01, 2011 - o Reviewed literature & existing surveys o Conducted background interviews with medical office providers … Administration • Administered to all providers and staff • 71% used paper surveys; 29% used Web surveys … o One health system had experience with web-based employee surveys o Recommend paper survey administration … for high response rate (unless office has previous positive experience with web surveys) 13 13 … Administration Pilot Test Response Rates and Number of Respondents Staff Positions of Respondents

254. Assess Patient Safety Culture Using the Hospital Survey on Patient Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-fac-guide.html
     February 01, 2017 - Say: HSOPS and a Safety Attitudes Questionnaire can be used to measure safety culture. … hospitals compare with the national average of other units and hospitals which have completed this questionnaire … Slide 14: HSOPS Scoring Say: After your respondents have filled out the survey, the results are … Slide 15: Effective HSOPS Surveys… Ask: How can you determine the effectiveness of HSOPS surveys … Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend

255. Appendix III (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiib.html
     June 01, 2010 - Tool or Measure Set: Self-Determination Technology Long Survey Data Source: Consumer Survey Respondent … Respondent: Consumer Mode of Data Collection: Mail survey Total Items/indicators: 113 items in survey … Tool or Measure Set: Evaluation of Quality of Life Instrument Data Source: Staff survey Respondent: … Tool or Measure Set: Client-Centered Rehabilitation Questionnaire Data Source: Consumer survey Respondent … Consumer Survey Respondent: Consumers filled out the form with assistance as necessary.

256. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
     March 01, 2016 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … To establish the credibility of the survey results, your report should briefly explain what the survey … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges

257. Pilot Study Results From the 2017 Health Information Technology Patient Safety Supplemental Item Set for Hospitals (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
     March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items

258. 2016 AHRQ Nursing Home Survey on Patient Safety Culture Part II (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2016/nhsurv16-pt2.pdf
     January 01, 2016 - 2016 AHRQ Nursing Home Survey on Patient Safety Culture Part II Nursing Home Survey on Patient Safety … Part II Appendix A—Overall Results by Nursing Home Characteristics Appendix B—Overall Results by Respondent … ...................................1 Part II—Appendixes A & B: Overall Results by Nursing Home and Respondent … by Nursing Home Characteristics ...................2 Highlights From Appendix B: Overall Results by Respondent … .................................................................30 Appendix B: Overall Results by Respondent

259. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
     June 01, 2022 - One survey item had the same score on both surveys. … The final HSOPS 2.0 includes: • Two single-item measures: – One survey item that asks respondents … – One survey item that asks respondents to provide an overall rating on patient safety for their … Percent positive scores reflect the percentage of respondents who answered positively to a survey item … , can affect respondents’ answers and survey scores.

260. 2024 SOPS Medical Office Database Report Executive Summary Overview Infographic (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-infographic.pdf
     January 01, 2024 - SOPS Medical Office Database Report Executive Summary Overview Infographic Findings from the 2024 Surveys … on Patient Safety Cluture® (SOPS®) Medical Office Database The SOPS Medical Office Survey assesses … Overall Patient Safety Rating Average respondent ratings of their medical office on patient safety … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient … medical-office/submission.html https://www.ahrq.gov/sops/resources/planning-tool Findings from the 2024 Surveys