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9/9/2015
Seeking the Right Balance:
Addressing Behaviors that Undermine a
Culture of Safety
September 9, 2015
TEAMSTEPPS 05.2
Mod 1 05.2 Page 2
TeamSTEPPS®
Behaviors that
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
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October 2011 Podcast
Speaker
Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-1
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1
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