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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
January 01, 2015 - New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D.
5 … Item Sets
• All SOPS surveys are composed of standardized questions —
core items that support the comparability … of survey content
across users
• Optional supplemental item sets can be added
• Add supplemental … SOPS Supplemental Item Sets
Health Information
Technology
Workplace
Safety
Value and
Efficiency … Optional Supplemental Item Sets
SOPS Surveys and Supplemental Item Sets
National Action Plan to Advance
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
August 02, 2018 - New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Closing
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www.healthcare411.ahrq.gov/sops/international/index.html
September 01, 2023 - Pharmacy
17
11
Ambulatory Surgery Center
15
3
Health Information Technology Patient Safety Supplemental … Item Set
3
4
Hospital Value and Efficiency Supplemental Item Set
5
5
Medical Office Value … and Efficiency Supplemental Item Set
2
2
Hospital Workplace Safety Supplemental Item Set
2 … Following these guidelines will help ensure that the survey's items, instructions, and responses convey … Information for translators provides information about the intended meaning of the survey items to help
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www.healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Supplemental … Items
Patient Narrative Items
Child Hospital Narrative Item Set
Development … Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Child Hospital Narrative Item Set … Pilot testing of the draft items .
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www.healthcare411.ahrq.gov/sops/surveys/nursing-home/index.html
March 01, 2023 - Medical Office
Nursing Home
Community Pharmacy
Ambulatory Surgery Center
Supplemental … Survey Items and Composite Measures
Nursing Home Survey Items and Composite Measures—English (PDF, … Nursing Home Survey Items and Composite Measures—Spanish and Description of Translation Process (PDF … Supplemental Item Set
Workplace Safety Supplemental Item Set for Nursing Home SOPS .
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - The Elicitation Protocol and instructions for using these supplemental items with the CAHPS Clinician … How would I use the Elicitation Protocol with other supplemental items (such as the Patient-
Centered … You can use the Elicitation Protocol along with any supplemental items for the Clinician & Group Survey … Some supplemental items come with specific instructions on where to place individual items in the
survey … How would I use the Elicitation Protocol with other supplemental items (such as the Patient-Centered
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www.healthcare411.ahrq.gov/cahps/helpful-resources/index.html
August 01, 2023 - Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Items
Using CAHPS Surveys
CAHPS Survey Design and Administration
Analyzing CAHPS Survey … You can use supplemental items developed under the CAHPS program, borrow items from other surveys, or … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire
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www.healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)®
Supplemental … Items
Patient Narrative Items
Clinician & Group Narrative Items … Assessment of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Child Hospital Narrative Item Set … Virtually all of those respondents completed the full set of five items; response rates for those items
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - Supplemental items are optional questions that users can add in order to customize
the instrument. … 4 items)
• Helpful, courteous, and respectful staff at surgeon’s office (composite of 2
items)
• … Surgical Care Survey
Document No. 409
Page 3
CAHPS® Surgical Care Survey
measures from any supplemental … They can also provide a greater level of detail, such as results at the item
level, results for any supplemental … Moreover, these reports can include measures
from the supplemental item sets that did not achieve a
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www.healthcare411.ahrq.gov/sops/surveys/index.html
January 01, 2023 - Supplemental Item Sets
Users of SOPS surveys have the option of incorporating additional questions, … known as supplemental item sets, to customize their questionnaires. … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set
SOPS Hospital Survey
SOPS Medical Office Survey
SOPS Nursing Home … If you are administering a patient safety culture survey that is based on a SOPS survey or uses items
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
June 01, 2020 - positions/work areas; orientation to just culture;
► Structure: NA/DK; negatively worded and complex items … • Used the standard SOPS methodology to develop new items and
test them
• Surprising results in 2017 … 2020
► HSOPS 1.0, HSOPS 2.0, Health Information Technology (Health IT) and Value
and Efficiency (VE) Supplemental … Items
11
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www.healthcare411.ahrq.gov/sops/webcasts/previous.html
June 01, 2023 - Primer for New Users —Annual Refresher (October 23, 2018)
New AHRQ SOPS Health IT Patient Safety Supplemental … Items for Hospitals (July 25, 2018)
New AHRQ SOPS Value and Efficiency Supplemental Items (January
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www.healthcare411.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
December 01, 2019 - Items
Using CAHPS Surveys
CAHPS Survey Design and Administration
Analyzing CAHPS Survey … ;
Deciding on the content of the survey (e.g., which questionnaires to administer, whether to add supplemental … items to the questionnaires);
Using survey results;
Deciding how to use CAHPS survey results (e.g … CAHPS User Network for some of the tasks typically assigned to a consultant, such as advice on adding supplemental … items or assistance in using the analysis program.
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www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - Assessment of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys and Guidance
Supplemental … Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting … Some topics are covered by "core" survey items, which are items that must be included in a given version … Other topics are addressed by supplemental CAHPS items that survey users could choose to add to their … , S=Supplemental items
For most of these topics, an organization's performance is reported for a composite
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
December 19, 2019 - Coordination, and Office Staff
• Overall rating of the provider
• Patient-Centered Medical Home (PCMH) supplemental … items: 3
questions and a 2-item composite measure
• Additional items: 4 items about discussions with … be female
• On the 9 key measures, there was one statistically significant
difference
• On the 5 supplemental … the PCMH measures were very similar to those with email
addresses
• Differences on the additional items
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www.healthcare411.ahrq.gov/sops/news.html
March 01, 2024 - Item Set
Workplace Safety Supplemental Item Set for Hospitals
Value and Efficiency Supplemental … Workplace Safety Supplemental Item Set for Nursing Homes . … AHRQ SOPS ® Hospital Workplace Safety Supplemental Item Set Additional Results (January 2024)
A … AHRQ Post-Webcast Materials for “New SOPS ® Workplace Safety Supplemental Item Set for Nursing Homes … An opportunity to participate in a pilot study of workplace safety supplemental items was also shared
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www.healthcare411.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
March 01, 2016 - Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys and Guidance
Supplemental … Items
Using CAHPS Surveys
CAHPS Survey Design and Administration
Analyzing CAHPS Survey … Consider whether to all supplemental items. … Advise sponsor about all items.
Develop and test new items.
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www.healthcare411.ahrq.gov/cahps/faq/index.html
January 01, 2019 - Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Evaluating the content of the communication items in the CAHPS Clinician and Group Survey and supplemental … Some of the supplemental items available for these CAHPS surveys are even more complex, and as a result … Can the CAHPS Analysis Program be used for analysis of supplemental items? … Users are free to add CAHPS supplemental items or items of their own choosing.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
January 01, 2023 - :
• Communication About Patient Information (4 items)
• Communication Openness (3 items)
• Staffing, … Work Pressure, and Pace (3 items)
• Teamwork (4 items)
• Staff Training (4 items)
• Organizational … Learning – Continuous Improvement (3 items)
• Response to Mistakes (3 items)
• Management Support for … SOPS Survey 2023 Submission
Ambulatory Surgery Center June 1–22
Medical Office
• Diagnostic Safety Supplemental … Item Set
• Value and Efficiency Supplemental Item Set
Sept 1–22
32
ASC SOPS Survey User’s Guide
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - www.ahrq.gov/cahps
Using the Protocol as Part of CG-CAHPS:
Key Considerations
• Incorporating items … content:
• Preserving privacy
• Identifying calls for help
34
www.ahrq.gov/cahps
Incorporating Items … Into the Survey
• Core Items + Supplemental Items = CAHPS Survey
• Place narrative questions before … Options for Administration
Using the Protocol as Part of CG-CAHPS: Key Considerations
Incorporating Items