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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - , and
changed “phone” to “contact”
• Communication: reduced from 6 to 4 items
• Net change: reduced … core from 34 to 31 items
15
www.cahps.ahrq.gov
Measuring Access
CG-CAHPS 2.0 Content
In the … section
19
www.cahps.ahrq.gov
Additional Revisions to CG-CAHPS Survey
Content
• Updates to supplemental … items to assess
experience with a Patient Centered Medical Home
• Talk about all the prescription … medicines you are taking
moved to core survey (Q20)
• Reduced from 18 to 6 supplemental items
20
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-SOPS_101_Webcast-FAMOLARO.pdf
January 01, 2020 - Data Submission Schedule
SOPS Database 2020 2021 2022
Hospital
- Health IT &
Value and Efficiency
Supplemental … Items
June 1- July 20
HSOPS 1.0 & 2.0
June
HSOPS 2.0 only
Nursing Home Sept 1-21 Sept. … Medical Office
- Value and Efficiency
Supplemental Items
Sept. … • HSOPS 2.0 has 40 survey items compared to 51 items in HSOPS
1.0
• Only 5 HSOPS 1.0 survey items were … and negatively worded items
31
NEW For More Information on HSOPS 2.0
• HSOPS 2.0 Webcast Replay
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
June 02, 2025 - science of measuring and
improving patient experience:
–Validated surveys for high-stakes purposes
–Supplemental … questions, including narrative items
–Quality improvement resources
–Voluntary databases for selected … 10
Gain for Adding
Narrative Items
11
CAHPS
Narrative Item Sets
• Clinician & Group
Survey … (CG-CAHPS)
Items for Ambulatory
Care
• Child Hospital
Survey (Child
HCAHPS) Items for
In-patient … Narrative Items
CAHPS Narrative Item Sets
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
January 01, 2016 - Items. … The results also include the
PCMH supplemental composites and items. … Items. … The results also include the PCMH supplemental composites and items. … The results also include the PCMH supplemental composites and items.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
January 01, 2019 - Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental … Items
Improving Value and Efficiency in Hospitals and
Medical Offices: A Resource List for Users … of the
AHRQ SOPSTM Value and Efficiency Supplemental
Items
I. … composite measures assessed in the Agency for Healthcare Research and Quality (AHRQ)
Value and Efficiency Supplemental … Items
I.Purpose
II.How To Use This Resource List
III.
-
www.ahrq.gov/sops/surveys/index.html
January 01, 2025 - Supplemental Item Sets Users of SOPS surveys have the option of incorporating additional questions, known … as supplemental item sets, to customize their questionnaires. … The SOPS Hospital, Medical Office, and Nursing Home Surveys have the following supplemental item sets … SOPS Supplemental Item Set SOPS Hospital Survey SOPS Medical Office Survey SOPS Nursing Home Survey Health … If you are administering a patient safety culture survey that is based on a SOPS survey or uses items
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
August 01, 2021 - sheets (trends)
� Patient satisfaction with
communication [via patient exit survey
or communication items … consider:
� AHRQ Survey on Patient Safety Culture for Medical Offices.3
� AHRQ Diagnostic Safety Supplemental … Items for Medical Office SOPS.4
In addition to the validated surveys identified above, you may want … www.ahrq.gov/sops/surveys/medical-office/index.html
https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/Development-PWMI-Item-Set.html
April 01, 2020 - interviews, as many States expressed a strong interest in measuring the health care experiences of their Supplemental … WI DHFS incorporated a number of draft items, as well as the screener, into their version of the CAHPS … In the spring and summer of 2006, the CAHPS Team cognitively tested the draft items that were included … in these two agencies' surveys and refined the items accordingly. … In 2017, the CAHPS Team released a shorter set of items to focus on experiences with care in doctors’
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/supplhighlight02.html
May 01, 2013 - The national evaluation team therefore asked selected States to collect supplemental data on medical … to the subset of 14 items included in the MHI-RSF. … versus the subset of 14 MHI-RSF items. … Higher scores indicate greater correlation among items. … adding error and no items should be cut (not shown).
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-sorra.pdf
January 01, 2024 - Patient Safety Culture (SOPS)
Westat
12
Selecting a SOPS Survey or Item Set
SOPS Surveys
SOPS Supplemental … development
Ambulatory Surgery Center
Community Pharmacy
13
Customizing Your Survey
• SOPS supplemental … Items
or
Custom
Questions to the
End
14
Survey Administration Guidelines
SOPS Survey User … • Analyzing the data
► Calculating response rates
► Calculating scores on composite measures and
items … Submitting to the SOPS Databases
42
SOPS Database Submission Schedule
SOPS Survey and Supplemental
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
October 30, 2020 - • Patient-Centered Medical Home (PCMH) items. … This version of the Clinician & Group
Survey includes the 3.0 version of PCMH items. … PCMH items have been incorporated into
the core items; for easy identification, they are highlighted … • Supplemental items: Survey users may add questions to this survey. … Please visit the
CAHPS Web site to review supplemental items developed by the CAHPS Consortium and
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
June 02, 2025 - Yes, you can add your own questions or any of the 16 supplemental items developed specifically for the … Please follow the instructions for placing these items in the survey with the
core survey items. … The placement and wording of the core survey items and responses cannot be
changed. … A list of the items in this
measure is provided in Patient Experience Measures from the CAHPS® Cancer … If you are adding questions that are not from the CAHPS Cancer Care supplemental items (e.g.,
questions
-
www.ahrq.gov/cahps/helpful-resources/index.html
September 01, 2024 - You can use supplemental items developed under the CAHPS program, borrow items from other surveys, or … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire
-
www.ahrq.gov/sops/about/patient-safety-culture.html
June 01, 2024 - All of the SOPS surveys include a standard set of core items with comparable survey content across facilities … The SOPS Program also offers optional supplemental item sets that can be added to the core surveys to … SOPS surveys and supplemental item sets undergo a rigorous development and testing process. … Each of these areas is assessed by multiple survey items to enable reliable measurement and facilitate … In addition, survey items are customized for each setting of care.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-child-composite-measures.pdf
January 24, 2024 - Items: Survey on the Experiences with Care of Children Age 17 and Younger, as Submitted to the 2023 … Items
CAHPS Health Plan Survey 5.1H - Child Version Including Medicaid and Children with Chronic Conditions … Supplemental Items: Survey on
the Experiences with Care of Children Age 17 and Younger, as Submitted … Supplemental Items: Survey on
the Experiences with Care of Children Age 17 and Younger, as Submitted … States or health plans that include the CCC supplemental items draw a sample of children in the general
-
www.ahrq.gov/sops/databases/pharmacy/submission.html
September 01, 2024 - SOPS Community Pharmacy Survey in its entirety without modifications or deletions to the core* survey items … Do not reorder core survey items. … Do not insert new items or supplemental items within the core survey—they should only be added toward … *Note: Core survey items are the survey items in Sections A-E.
-
www.ahrq.gov/sops/databases/asc/databases/submission.html
September 01, 2024 - Ambulatory Surgery Center Survey in its entirety without modifications or deletions to the core* survey items … Do not reorder core survey items. … Do not insert new items or supplemental items within the core survey—they should only be added toward … the end of the survey, right before the background questions. * Note: Core survey items are the survey … items in Sections A-G.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
June 02, 2025 - Coordination, and Office Staff
• Overall rating of the provider
• Patient-Centered Medical Home (PCMH) supplemental … items: 3
questions and a 2-item composite measure
• Additional items: 4 items about discussions with … be female
• On the 9 key measures, there was one statistically significant
difference
• On the 5 supplemental … the PCMH measures were very similar to those with email
addresses
• Differences on the additional items
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
June 01, 2020 - positions/work areas; orientation to just culture;
► Structure: NA/DK; negatively worded and complex items … • Used the standard SOPS methodology to develop new items and
test them
• Surprising results in 2017 … 2020
► HSOPS 1.0, HSOPS 2.0, Health Information Technology (Health IT) and Value
and Efficiency (VE) Supplemental … Items
11
-
www.ahrq.gov/diagnostic-safety/tools/index.html
June 01, 2025 - Diagnostic Safety Supplemental Items for the Surveys on Patient Safety Culture (SOPS) Medical Office … These supplemental items are designed to be used in conjunction with the core SOPS Medical Office Survey