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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
January 11, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING
To Ask a Question
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
June 01, 2014 - Format/Data Source: Survey comprised of 31 core items with an additional 64 supplemental items specific … Format/Data Source: Survey comprised of 31 core items with an additional 64 supplemental items specific … Format/Data Source: Survey comprised of 30 core items with an additional 17 supplemental items specific … Supplemental Items for the Adult Surveys 2.0. Agency for Healthcare Research and Quality. 5. … Supplemental Items for the Child Surveys 1.1. Agency for Healthcare Research and Quality. 5.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/Excel_Tool_Slides_2020-2-Theresa.pdf
January 01, 2020 - Nursing
Home
Medical
Office
Community
Pharmacy
Ambulatory
Surgery
Center
Tools for SOPS Supplemental … Items
• Health Information Technology Patient Safety Supplemental Items
for the Hospital Survey … • Value and Efficiency Supplemental Items for the Hospital Survey
• Value and Efficiency Supplemental … Items for the Medical Office
Survey
10
System Requirements
• Requires at least Microsoft
Excel … Tools for SOPS Supplemental Items
System Requirements
How to Use the Tool
Demo of SOPS Hospital 2.0
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Item Sets
• All SOPS surveys are composed of standardized questions —
core items that support the comparability … of survey content
across users
• Optional supplemental item sets can be added
• Add supplemental … experts,
providers, and
staff
Identify key
thematic areas
Develop &
cognitively test
draft items … Technical Expert
Panel (TEP)
Pilot test
Conduct
psychometric
analyses
Consult with TEP
to finalize items … AHRQ SOPS website: www.ahrq.gov/sops
► Survey Forms
− English and Spanish
− PDF and Word
► Survey Items
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
January 31, 2022 - rating
► Willingness to
recommend
19
CAHPS Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental … Items
Customized
CAHPS
Survey
20
Examples of CAHPS
Supplemental Items
• Shared Decision-Making … application that helps CAHPS survey users create a
customized CAHPS survey containing core + supplemental … items
► CG-CAHPS 3.0
► Health Plan Survey 5.0
► CAHPS In-Center Hemodialysis Survey
► CAHPS Cancer … CAHPS Measures
Clinician & Group Survey
Hospital Survey
CAHPS Survey Content
Examples of CAHPS Supplemental
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
November 01, 2023 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Child Hospital Narrative Item Set … Like the core items, these supplemental questions prompt respondents to consider the child’s most recent … Using the items on their own.
Introducing the narrative items.
Editing the items.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-yount.pdf
January 01, 2023 - Westat
31
Workplace Safety Supplemental Item Set
• Designed as a supplemental item set that can … Protection from Workplace Hazards (4 items)
2. … Moving, Transferring, or Lifting Residents (3 items)
3. … Addressing Inappropriate Resident Behavior Toward Staff (3 items)
4. … Interactions Among Staff (2 items)
5. Supervisor Support for Workplace Safety (3 items)
6.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/workplace-safety-resources.pdf
May 01, 2023 - for Healthcare
Research and Quality
Updated May 2023
https://www.ahrq.gov/sops/surveys/hospital/supplemental-items … Items Resource List 3
IV. … Items Resource List 4
2. … Items Resource List 5
b. … Items Resource List 7
6.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental … Items
Browse All Items
Patient Narrative Items
Patient-Centered Medical Home … Supplemental items related to health literacy are available for three CAHPS surveys:
Health Literacy … Items for the Clinician & Group Survey 3.0 2
Health Literacy Items for the Health Plan Survey 5.0 … Health Literacy Items for the Hospital Survey (Adult version)
The primary goal of these supplemental
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
May 22, 2014 - Items
• Supplemental Items for the Adult
Surveys
• Supplemental Items for Child Surveys
• About … You can also find the formatted PCMH items with response options in the Supplemental
Items for the Adult … Surveys and the Supplemental Items for the Child Surveys. … To learn more about incorporating supplemental items into a questionnaire, please refer
to Preparing … and CAHPS Clinician & Group Surveys: Supplemental Items for the Child
Surveys.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
January 01, 2005 - Items
• Supplemental Items for the CAHPS
Cancer Care Survey
Survey Administration Guidelines
• Preparing … Supplemental items are optional questions that users can add in
order to customize the instrument. … Both the core survey as well as the supplemental item sets
contain many items that can be reported individually … If you choose to use supplemental items available for the Cancer Care Survey, one
additional composite … Moreover, these reports can include measures from the supplemental items that did
not achieve a high
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - This survey includes core items from the Clinician & Group Survey as well as supplemental items that … & Group Survey may add optional supplemental items that address a variety of topics. … Browse all supplemental items available for the Clinician & Group Survey 3.0/3.1 . … New in 2021: Supplemental items that ask about access to mental healthcare services. … Some supplemental items for this survey are designed to be fielded as a set.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home
Population Version … : Adult
Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … Some items cover events that occur with low frequency in the general population.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/index.html
April 01, 2022 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Patient-Centered Medical Home … This set of supplemental items was designed to be used with the Child Medicaid version of the Health … It consists of two types of questions:
A set of supplemental questions regarding the health care experiences
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - Both items were moved into the supplemental item set. … to general
set of CG-
CAHPS
supplemental
items
N/A PCMH5 N/A
Patient got reminders from
provider … ’s office between
visits
Moved to general
set of CG-
CAHPS
supplemental
items
N/A PCMH6 N/A Patient … started or stopped a medicine
Moved to general
set of CG-
CAHPS
supplemental
items
N/A PCMH7 … supplemental
items
PCMH2 PCMH10 Patient saw a specialist for a particular health problem
Patient
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
February 06, 2020 - Home and Community-Based
Services
18
CAHPS Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental … information
► Hospital environment
► Overall rating
► Willingness to
recommend
20
Examples of CAHPS
Supplemental … • Communication
• Narrative Items
• User “Home Grown” items
21
What is patient experience and how … CAHPS Core Surveys: Some Examples
CAHPS Survey Content
Examples of CAHPS Measures
Examples of CAHPS Supplemental … Items
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
January 01, 2023 - Item Sets
• All SOPS surveys are composed of standardized questions —
core items that support the … supplemental item sets toward the end of the SOPS surveys
14
SOPS Supplemental Item Sets
SOPS Surveys … experts,
providers, and
staff
Identify key
thematic areas
Develop &
cognitively test
draft items … Technical Expert
Panel (TEP)
Pilot test
Conduct
psychometric
analyses
Consult with TEP
to finalize items … Workplace Safety Supplemental Item Set for Hospitals and Nursing Homes
Value and Efficiency Supplemental
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
November 01, 2021 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Patient-Centered Medical Home … Medical Home (PCMH) Item Set
The Patient-Centered Medical Home (PCMH) Item Set is a set of supplemental … Review the Adult items .
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
July 01, 2022 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Items
Browse All Items
Patient Narrative Items
Patient-Centered Medical Home … These supplemental items were revised slightly in 2012 and 2013 to align the questions and placement … instructions with the 2.0 version of the Clinician & Group Surveys and related supplemental items.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new_sops_diagnostic_safety-closing.pdf
June 10, 2021 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing
QUESTIONS & ANSWERS