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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Strategy 6Q: Standards for Customer Service
Contents
6.Q.1. The Problem
6.Q.2. The Intervention
6.Q.3. Case Study
References
Download Strategy 6Q:
Standards for Customer Service
(PDF, 708 KB)
6.Q.1. The Problem
Achieving high levels of member satisfaction requires two …
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
December 12, 2015 - Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly-insured children in Massachusetts
Impact of a pediatric-focused medical home
learning collaborative on preventable
emergency department visits by publicly-
insured children in Massachusetts
Pau…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/antibiotic-time-out-tool.docx
November 01, 2019 - AHRQ Safety Program for Improving Antibiotic Use
Antibiotic Time Out Tool
Date:
Patient Name or Identifier:
Directions: This form should be completed by frontline clinicians on a daily basis for patients receiving antibiotics.
Note: A table of commonly recommended durations of therapy can be found on the…
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-ok.pdf
November 01, 2017 - EvidenceNow Executive Summary - Oklahoma Cooperative
Oklahoma Cooperative
Oklahoma
EvidenceNOW: Advancing Heart Health in Primary Care is an initiative of the Agency for Healthcare
Research and Quality (AHRQ) to transform health care delivery by building a critical infrastructure
to help smaller primary ca…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4j_combo_psi13-sepsis-bestpractices.pdf
May 20, 2016 - Selected Best Practices and Suggestions for Improvement
Toolkit for Using the AHRQ Quality Indicators
How To Improve Hospital Quality and Safety
1 Tool D.4j
Selected Best Practices and Suggestions for Improvement
PSI 13: Postoperative Sepsis
Why Focus on Sepsis?
• More than 750,000 cases of sepsis are…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4c_combo_psi06-pneumothorax-bestpractices.pdf
May 20, 2016 - Selected Best Practices and Suggestions for Improvement
Toolkit for Using the AHRQ Quality Indicators
How To Improve Hospital Quality and Safety
1 Tool D.4c
Selected Best Practices and Suggestions for Improvement
PSI 06: Iatrogenic Pneumothorax
Why Focus on Iatrogenic Pneumothorax?
• Iatrogenic pneumothora…
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief2-us-health-system-characteristics-2016.pdf
January 01, 2016 - Variation in Health System Characteristics Across States, 2016
1
U.S. Health System Characteristics, 2016
*This analysis is based on AHRQ’s Compendium of U.S. Health Systems, 2016. Developed as part of the Comparative Health System Performance
(CHSP) Initiative, the Compendium is a resource for data and research o…
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief1-snapshot-of-us-health-systems-2016.pdf
January 01, 2016 - Snapshot of U.S. Health Systems, 2016
1
Snapshot of U.S. Health Systems, 2016
Comparative
Health System
Performance
Initiative
Note: The hospital figures represent all non-Federal general acute care hospitals in the United States.
By the end of 2016, there were 626 health systems* in the United States.
Agen…
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www.ahrq.gov/sites/default/files/publications2/files/dx-safety-21-diagnostic-stewardship.pdf
August 01, 2024 - Diagnostic Safety Issue Brief 21 Diagnostic Stewardship as a Model To Improve the Quality and Safety of Diagnosis
Issue Brief 21
Diagnostic Stewardship as a Model
To Improve the Quality and Safety
of Diagnosis
PATIENT
SAFETY
e
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e
Issue Brief 21
Diagnostic Stewardshi…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care
Implementing the New CAHPS Protocol for
Obtaining Patient Comments About Their Care
October 2018 Webcast
Speakers
Caren Ginsberg, PhD, Director, CAHPS Division, Center for Quality Improvement and Patient Safety,
Agency for H…
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www.ahrq.gov/sites/default/files/2024-01/macias-report.pdf
January 01, 2024 - Final Progress Report: Training Leaders to Improve Healthcare Quality in Emergency Settings for Children
Title Page
Application title: Training Leaders to Improve Healthcare Quality in Emergency
Settings for Children
Principal investigator:
Charles G. Macias, MD, MPH
Co-investigator:
Evaline Alessandrini, MD,…
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www.ahrq.gov/sites/default/files/2024-04/etchegaray-report.pdf
January 01, 2024 - Final Progress Report: Safety Culture Research: Ways to improve existing methods
Safety Culture Research: Ways to improve existing methods (R13HS023062)
PI: Jason M. Etchegaray, PhD
Other Significant Contributor: Eric Thomas, MD, MPH
The University of Texas Health Science Center at Houston
04/05/2014-03/31/2015
J…
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www.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/hsrguide/hsrguide.pdf
October 01, 2011 - Definition
Health services research is a “multidisciplinary field of scientific investigation that
studies … secondary data analyses, survey research,
retrospective and prospective quasi-experimental observational studies
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www.ahrq.gov/sites/default/files/publications/files/hsrguide.pdf
October 01, 2011 - Definition
Health services research is a “multidisciplinary field of scientific investigation that
studies … secondary data analyses, survey research,
retrospective and prospective quasi-experimental observational studies
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6y.html
June 01, 2014 - Care Coordination Measures Atlas Update
Chapter 6. Measure Maps and Profiles (continued, 26)
Previous Page Next Page
Table of Contents
Care Coordination Measures Atlas Update
Chapter 1: Background
Chapter 2. What is Care Coordination?
Chapter 3. Care Coordination Measurement Framework
Chapte…
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap3a.html
October 01, 2014 - Improving Patient Safety in Long-Term Care Facilities
Appendix 3-A. Suggested Slides for Module 3
Previous Page Next Page
Table of Contents
Improving Patient Safety in Long-Term Care Facilities
Introduction
Module 1. Detecting Change in a Resident's Condition
Module 2. Communicating Change in …
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www.ahrq.gov/hai/cauti-tools/guides/implguide-pt1.html
October 01, 2015 - Toolkit for Reducing Catheter-Associated Urinary Tract Infections in Hospital Units: Implementation Guide
Overview
Previous Page Next Page
Table of Contents
Toolkit for Reducing Catheter-Associated Urinary Tract Infections in Hospital Units: Implementation Guide
Overview
Frameworks for Change an…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
Organization
13
What are the SOPS Surveys?
• Surveys of providers and st…
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www.ahrq.gov/teamstepps-program/evidence-base/research.html
June 01, 2023 - TeamSTEPPS Research and Tools
Agency for Healthcare Research and Quality. (2006). TeamSTEPPS™ Guide to Action: Creating a Safety Net for your Healthcare Organization . AHRQ Publication No. 06-0020-4.
Castner, J. (2012). Validity and reliability of the Brief TeamSTEPPS Teamwork Perceptions Questionnaire. Jo…
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd4.html
March 01, 2013 - Clinical-Community Relationships Measures (CCRM) Atlas
Appendix D. Clinical-Community Relationships Measures Instruments (continued)
Previous Page Next Page
Table of Contents
Clinical-Community Relationships Measures (CCRM) Atlas
Introduction
Acknowledgments
1. Why Was the Clinical-Community R…