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  1. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. The Intervention 6.Q.3. Case Study References    Download Strategy 6Q:   Standards for Customer Service  (PDF, 708 KB)         6.Q.1. The Problem Achieving high levels of member satisfaction requires two …
  2. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
    December 12, 2015 - Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly-insured children in Massachusetts Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly- insured children in Massachusetts Pau…
  3. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/antibiotic-time-out-tool.docx
    November 01, 2019 - AHRQ Safety Program for Improving Antibiotic Use Antibiotic Time Out Tool Date: Patient Name or Identifier: Directions: This form should be completed by frontline clinicians on a daily basis for patients receiving antibiotics. Note: A table of commonly recommended durations of therapy can be found on the…
  4. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-ok.pdf
    November 01, 2017 - EvidenceNow Executive Summary - Oklahoma Cooperative Oklahoma Cooperative Oklahoma EvidenceNOW: Advancing Heart Health in Primary Care is an initiative of the Agency for Healthcare Research and Quality (AHRQ) to transform health care delivery by building a critical infrastructure to help smaller primary ca…
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4j_combo_psi13-sepsis-bestpractices.pdf
    May 20, 2016 - Selected Best Practices and Suggestions for Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 1 Tool D.4j Selected Best Practices and Suggestions for Improvement PSI 13: Postoperative Sepsis Why Focus on Sepsis? • More than 750,000 cases of sepsis are…
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4c_combo_psi06-pneumothorax-bestpractices.pdf
    May 20, 2016 - Selected Best Practices and Suggestions for Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 1 Tool D.4c Selected Best Practices and Suggestions for Improvement PSI 06: Iatrogenic Pneumothorax Why Focus on Iatrogenic Pneumothorax? • Iatrogenic pneumothora…
  7. www.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief2-us-health-system-characteristics-2016.pdf
    January 01, 2016 - Variation in Health System Characteristics Across States, 2016 1 U.S. Health System Characteristics, 2016 *This analysis is based on AHRQ’s Compendium of U.S. Health Systems, 2016. Developed as part of the Comparative Health System Performance (CHSP) Initiative, the Compendium is a resource for data and research o…
  8. www.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief1-snapshot-of-us-health-systems-2016.pdf
    January 01, 2016 - Snapshot of U.S. Health Systems, 2016 1 Snapshot of U.S. Health Systems, 2016 Comparative Health System Performance Initiative Note: The hospital figures represent all non-Federal general acute care hospitals in the United States. By the end of 2016, there were 626 health systems* in the United States. Agen…
  9. www.ahrq.gov/sites/default/files/publications2/files/dx-safety-21-diagnostic-stewardship.pdf
    August 01, 2024 - Diagnostic Safety Issue Brief 21 Diagnostic Stewardship as a Model To Improve the Quality and Safety of Diagnosis Issue Brief 21 Diagnostic Stewardship as a Model To Improve the Quality and Safety of Diagnosis PATIENT SAFETY e This page intentionally left blank. e Issue Brief 21 Diagnostic Stewardshi…
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care October 2018  Webcast Speakers Caren Ginsberg, PhD, Director, CAHPS Division, Center for Quality Improvement and Patient Safety, Agency for H…
  11. www.ahrq.gov/sites/default/files/2024-01/macias-report.pdf
    January 01, 2024 - Final Progress Report: Training Leaders to Improve Healthcare Quality in Emergency Settings for Children Title Page Application title: Training Leaders to Improve Healthcare Quality in Emergency Settings for Children Principal investigator: Charles G. Macias, MD, MPH Co-investigator: Evaline Alessandrini, MD,…
  12. www.ahrq.gov/sites/default/files/2024-04/etchegaray-report.pdf
    January 01, 2024 - Final Progress Report: Safety Culture Research: Ways to improve existing methods Safety Culture Research: Ways to improve existing methods (R13HS023062) PI: Jason M. Etchegaray, PhD Other Significant Contributor: Eric Thomas, MD, MPH The University of Texas Health Science Center at Houston 04/05/2014-03/31/2015 J…
  13. www.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/hsrguide/hsrguide.pdf
    October 01, 2011 - Definition Health services research is a “multidisciplinary field of scientific investigation that studies … secondary data analyses, survey research, retrospective and prospective quasi-experimental observational studies
  14. www.ahrq.gov/sites/default/files/publications/files/hsrguide.pdf
    October 01, 2011 - Definition Health services research is a “multidisciplinary field of scientific investigation that studies … secondary data analyses, survey research, retrospective and prospective quasi-experimental observational studies
  15. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6y.html
    June 01, 2014 - Care Coordination Measures Atlas Update Chapter 6. Measure Maps and Profiles (continued, 26) Previous Page Next Page Table of Contents Care Coordination Measures Atlas Update Chapter 1: Background Chapter 2. What is Care Coordination? Chapter 3. Care Coordination Measurement Framework Chapte…
  16. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap3a.html
    October 01, 2014 - Improving Patient Safety in Long-Term Care Facilities Appendix 3-A. Suggested Slides for Module 3 Previous Page Next Page Table of Contents Improving Patient Safety in Long-Term Care Facilities Introduction Module 1. Detecting Change in a Resident's Condition Module 2. Communicating Change in …
  17. www.ahrq.gov/hai/cauti-tools/guides/implguide-pt1.html
    October 01, 2015 - Toolkit for Reducing Catheter-Associated Urinary Tract Infections in Hospital Units: Implementation Guide Overview Previous Page Next Page Table of Contents Toolkit for Reducing Catheter-Associated Urinary Tract Infections in Hospital Units: Implementation Guide Overview Frameworks for Change an…
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat What is Patient Safety Culture? Organization 13 What are the SOPS Surveys? • Surveys of providers and st…
  19. www.ahrq.gov/teamstepps-program/evidence-base/research.html
    June 01, 2023 - TeamSTEPPS Research and Tools Agency for Healthcare Research and Quality. (2006).  TeamSTEPPS™ Guide to Action: Creating a Safety Net for your Healthcare Organization . AHRQ Publication No. 06-0020-4. Castner, J. (2012). Validity and reliability of the Brief  TeamSTEPPS Teamwork Perceptions Questionnaire.  Jo…
  20. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd4.html
    March 01, 2013 - Clinical-Community Relationships Measures (CCRM) Atlas Appendix D. Clinical-Community Relationships Measures Instruments (continued) Previous Page Next Page Table of Contents Clinical-Community Relationships Measures (CCRM) Atlas Introduction Acknowledgments 1. Why Was the Clinical-Community R…

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