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21. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - Strategy 2: Communicating to Improve Quality (Tool 3) Strategy 2: Communicating to Improve Quality ( … Tool 3) Strategy 2: Communicating to Improve Quality (Tool 3) Get to Know Your Health Care Team Guide

22. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - Strategy 2: Communicating to Improve Quality (Tool 2) (Brochure Back) Tip 4: Tell us who your family … Strategy 2: Communicating to Improve Quality (Tool 2) (Brochure Front) [Type text] [Type text] [Type … Strategy 1: Working with Patients & Families as Advisors (Tool 1) … Strategy 1: Working with Patients & Families

23. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 1) Be a Partner in Your Care Strategy 1: Working … with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy 2: Communicating

24. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - Strategy 2: Communicating to Improve Quality (Implementation Handbook) Strategy 2: Communicating to … This handbook gives you an overview of and rationale for the strategy. … This section provides an overview of the tools included in this strategy. … The strategy supports behavior change through individual tools. … Implementing the Communicating to Improve Quality strategy The Communicating to Improve Quality strategy

25. Strategy 2: Communicating for Improve Quality (Tool 4) (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 4) We are partners in your care We work to make … Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy

26. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
    August 01, 2010 - Strategy 3: Nurse Bedside Shift Report Implementation Handbook Nurse Bedside Shift Report Implementation … 3 How does the Nurse Bedside Shift Report strategy facilitate bedside shift report? … Overview of the Nurse Bedside Shift Report strategy The goal of the Nurse Bedside Shift Report strategy … This section provides an overview of the tools included in this strategy. … Decide how to use and adapt the tools in this strategy The Nurse Bedside Shift Report strategy includes

27. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective … Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy … Strategy 2: Communicating to Improve Quality (Tool 5) Guide to Patient and Family Engagement :: 2 Building … Partnerships for Safe Care: Observation Form and Checklist Strategy 2: Communicating to Improve Quality … Strategy

28. Medication Management: Sample Process for Medication Management Strategy (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
    January 12, 2017 - Management Strategy Introduction The Medication Management strategy is an effort to engage patients … Several tools are available with this strategy. … This Medication Management strategy uses a paper-based medication list. … Or you can use the Patient Information Card provided with this strategy. 2. … Sample Process for Medication Management Strategy | 3 2.

29. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
    August 01, 2010 - Strategy 3: Nurse Bedside Shift Report Implementation Handbook Strategy 3: Nurse Bedside Shift Report … Overview of the Nurse Bedside Shift Report strategy The goal of the Nurse Bedside Shift Report strategy … This section provides an overview of the tools included in this strategy. … :: 9 Decide how to use and adapt the tools in this strategy The Nurse Bedside Shift Report strategy … Bedside handover: quality improvement strategy to ‘transform care at the bedside.’

30. Strategy 1: Working with Patients & Families as Advisors (Tool 5) (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
    May 19, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 5) Guide to Patient & Family Engagement … Advisor: Information Session [Hospital Name | Presenter name and title | Date of presentation] Strategy … • Next steps if you are interested in becoming an advisor • Questions 2 Strategy 1: Patient & Family … 3 Strategy 1: Patient & Family Advisor Information Session (Tool 5) Advisors: What they do • Provide … ] • [Insert any information on stipends or reimbursement.] 10 Strategy 1: Patient & Family Advisor

31. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
    July 01, 2019 - Healthcare Research and Quality (AHRQ) provided an overview of one study using nurse care coordination as a strategy … CAHPS Ambulatory Care Improvement Guide Measuring Patient Experience As a Strategy for Improving Primary

32. Strategy 1: Working With Patients and Families as Advisors | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy1/index.html
    December 01, 2017 - Patient Safety News and Events Education & Training Resources Strategy … Strategy 1: Working With Patients and Families as Advisors shows how hospitals can work with patients … , outlines five steps for putting the strategy into place, and includes specific suggestions for how … Tools for this strategy include— Become a Patient and Family Advisor: Working Together to Help Improve … Strategy 2: Communicating to Improve Quality Strategy 3: Nurse Bedside Shift Report Strategy 4: Care

33. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
    March 01, 2020 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … Benefits of This Intervention References    Download Strategy 6N:   Price Transparency  (PDF, … Health plans that have implemented this strategy generally report provider-specific information on the … Page last reviewed March 2020 Page originally created April 2016 Internet Citation: Strategy

34. Strategy 6L: Planned Visits | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
    March 01, 2020 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … Implementation of This Intervention References    Download Strategy 6L:   Planned Visits  (PDF … Page last reviewed March 2020 Page originally created June 2013 Internet Citation: Strategy

35. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
    April 01, 2023 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … Implementation of This Intervention References   Download Strategy 6I: Shared Decisionmaking … Page last reviewed April 2023 Page originally created June 2013 Internet Citation: Strategy

36. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/reports/engage/teachback.html
    February 01, 2023 - Teach-back is a strategy for you to validate that you have explained information clearly and that patients … Teach-back is a proven strategy to ensure patients and their families clearly understand information

37. Strategy 6E: Rapid Referral Programs | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
    April 01, 2023 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … Intervention #2: The Referral Expert References   Download Strategy 6E: Rapid Referral Programs … This strategy helps to increase the speed of approvals, which has multiple benefits. … Page last reviewed April 2023 Page originally created June 2013 Internet Citation: Strategy

38. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
    March 01, 2020 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … Benefits of These Interventions References     Download Strategy 6K:    Cultivating Cultural Competence … Training Providers on Cultural Competency Another strategy health plans can use is to sponsor training … Health Plan's Comprehensive Strategy Involving Physician Incentives and Targeted Recruitment Enhances … Page last reviewed March 2020 Page originally created April 2016 Internet Citation: Strategy

39. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - Improving Patient Experience CAHPS Announcements Contact CAHPS Strategy … The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … Page last reviewed April 2022 Page originally created June 2013 Internet Citation: Strategy

40. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/reports/engage/medlist.html
    October 01, 2022 - This strategy helps to improve documentation because we can see the medications and decrease medication … The Create a Safe Medicine List Together strategy engages patients and families to actively participate