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81. TeamSTEPPS, Module 8: Change Management (Instructor Guide) (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
    February 25, 2014 - • Step 3: Develop the Change Vision and Strategy. … Leadership must also develop the strategy to make that vision a reality. … ASK: • Does your organization have a vision and strategy in place? … Each strategy includes similar components. … They provide an outline for a vision and strategy.

82. Guidelines for Reporting CAHPS Survey Results | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
    May 01, 2022 - CAHPS Guidelines for Reporting CAHPS Survey Results When developing a strategy … CAHPS Report The success of a CAHPS project often rides on the effectiveness of the distribution strategy … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

83. Using TeamSTEPPS to Create Change ... (pt 2/3)
    cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-080917.pptx
    January 01, 2017 - Strategy: Find the Bright Spots – Explore what is working and determine how to do more of it. … Motivate the Elephant Strategy: Find the Feeling – Tap into people’s emotion; showing them something … Strategy: Shrink the Change – Break things down into smaller chunks so folks don’t feel overwhelmed. … Strategy: Grow your People – Create a sense of team identity and fost a growth mindset. … Shape the Path Strategy: Tweak the Environment – What small changes can people try to make things better

84. Managing Interruptions to Improve Diagnostic Decision-Making: Strategies and Recommended Research Agenda (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/topics/managing-interruptions-improve-diagnostic-decisionmaking.pdf
    December 29, 2022 - non-urgent messages an and alert team, or about how to relay emergent, urgent, and non- effective strategy … Additionally, we identify important categories to consider, such as whether the strategy is aimed at … Therefore, another strategy is to train staff to think about the urgency of the interruption. … Such a strategy takes advantage of a concept called interruption lag, which is the time between the … Interruptions are complex and one strategy implemented successfully in certain settings may not work

85. Static Teach-back Interactive Module (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
    January 01, 2013 - Key Teach-Back Strategy 1: Starts with most important message. … Key Teach-Back Strategy 2: Gives an additional key point. … Key Teach-Back Strategy 3: Gives a third key point. … Key Teach-Back Strategy 2: Gives a key point. … Key Teach-Back Strategy 3: Demonstrates understanding.

86. Create a Safe Medicine List Together (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-slides-508.pdf
    April 10, 2018 - Presenter Presentation Notes The Create a Safe Medicine List Together strategy is an effort to engage … Customize this slide to match your practice's implementation strategy. … Presenter Presentation Notes Several tools are available with the Medicine List strategy: A patient … What is patient satisfaction with the strategy? … What is clinician satisfaction with the strategy?

87. Using Multiple Strategies To Promote a Health Care Quality Report | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/talkingquality/distribute/promote/multiple/index.html
    September 01, 2019 - Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

88. Coaching Workshop: Classroom Slides | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/lep/coaching/lepslcoaching.html
    December 01, 2012 - : Exercise: Coaching Slide 16: Exercise: Coaching (continued) Slide 17: How To Implement a Coaching Strategy … Describe how to implement a coaching strategy. … Return to Contents Slide 17: How To Implement a Coaching Strategy Present coaching concept to leadership … Implement a coaching strategy. … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

89. Hospital Resources | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/patient-safety/settings/hospital/resource/about.html
    December 01, 2017 - Information to Get Started Bedside Shift Report (Video) Strategy 1 Strategy 2 Strategy 3 Strategy … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

90. Infographic - Strategies Used by Effective Practice Facilitators (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
    September 01, 2022 - Infographic - Strategies Used by Effective Practice Facilitators Strategies Used by Effective Practice Facilitators An EvidenceNOW study of 162 practice facilitators and 1,630 small- to medium-sized practices found that practices working with more effective facilitators had a 3.6% higher improvement in mean deliver…

91. Implementation Quick Start Guide: Create a Safe Medicine List Together (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-quickstart-final508.pdf
    April 04, 2018 - Identify champions � Who will champion the strategy within each role on the team? … . 15 minutes. 5 Go live with implementation � Inform staff of timeline. � Continue to promote the strategy … � What is patient satisfaction with the strategy? … � What is clinician satisfaction with the strategy?

92. Strategies for Improving CAHPS Health Plan Survey Scores (Webcast) | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
    February 01, 2017 - Speakers and PowerPoint Slides   Karen Posey VP, Enterprise Strategy & Consumer Experience CareSource … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

93. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
    April 13, 2016 - Execution Rating of Health Plan Access to Health Care Customer Service Plan Communication Strategy … Communications Outcome #1 Medicaid Health Plan Rating 2014- 2015 27 Karen Posey VP, Enterprise Strategy

94. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.html
    June 01, 2023 - Call-Out A strategy used to communicate important or critical information. … Check-Back A closed-loop communication strategy used to ensure that information shared by one team … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

95. TeamSTEPPS Limited English Proficiency Module, Coaching Workshop: Classroom Slides (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
    July 26, 2012 - good coaching  Demonstrate and evaluate coaching competencies  Describe how to implement a coaching strategy … Workshop 16 Exercise: Coaching TEAMSTEPPS 05.2 Coaching Workshop 17 How To Implement a Coaching Strategy … performance  Ensure team members are performing their roles as appropriate  Implement a coaching strategy … Results of Good Coaching Are… Exercise: Coaching Exercise: Coaching How To Implement a �Coaching Strategy

96. Strategies Used by Effective Practice Facilitators | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/evidencenow/research-results/results/infographics/facilitator-strategies.html
    January 01, 2023 - Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

97. Module 3: Preparing for Implementation: Gap Analysis | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
    August 01, 2022 - Develop a shared vision and strategy. Define a CANDOR event. … Develop a measurement strategy. Communicate for understanding and buy-in. … Once the team has established a vision, it’s important to discuss the change strategy, which includes … defining a CANDOR event and developing a measurement strategy. … Slide 8 Say: The next step in developing a change strategy is building a measurement system

98. Key Driver 5: Engage with Patients and Families in Evidence-Based Care and Quality Improvement | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
    November 01, 2018 - Select a Change Strategy to access related tools and resources. … Another advanced strategy for partnering with patients and families is forming a Patient and Family Advisory … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

99. Reducing Hospital-Acquired Conditions | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/hai/hac/index.html
    June 01, 2021 - AHRQ also developed a measurement strategy to show how well the Nation is doing at reducing HACs. … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy

100. Patient Education and Engagement | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/health-literacy/patient-education/index.html
     January 01, 2024 - The Be Prepared To Be Engaged strategy encourages patients and their families to prepare for and become … Teach-back  is an evidence-based health literacy strategy to ensure that you have explained information … Accessibility Disclaimers EEO Electronic Policies FOIA HHS Digital Strategy