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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
14
What are the SOPS Surveys?
• Surveys of providers and staff about the extent to which their
organizational …
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talkingquality.ahrq.gov/diagnostic-safety/research/grants-2019.html
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talkingquality.ahrq.gov/patient-safety/settings/hospital/engage-tool.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - Office Processes and Standardization The office is organized, has an effective workflow, has
standardized … program it, allow sufficient time and resources to:
o Ensure that the Web survey meets acceptable standards … an example of computing a percent positive composite score for the composite Office
Processes and Standardization … 52% + 46% +
56%/4=50%) results in a composite score of 50 percent positive on Office Processes and
Standardization … Calculate Item and Composite Percent Positive Scores
Four Items Measuring Office
Processes and
Standardization
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey
Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician &
Group Survey
January 2017 Webcast
Speakers
Mark Schlesinger, PhD, Professor of Health Policy, Yale School of Public Health
Lise Rybo…
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talkingquality.ahrq.gov/sops/databases/nursing-home/index.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/gap_analysis_tool.docx
November 01, 2019 - Urine isolates
☐ Yes: Blood isolates
☐ No
Does your microbiology lab follow Clinical and Laboratory Standards
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution
(CANDOR) process and includes;
■ Identifying the existing process
■ Identifying the existing outcome(s)
■ Identifying the desired outcome(s)
■ Identifying and documenting the gap(s)
Who should use t…
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talkingquality.ahrq.gov/cahps/surveys-guidance/echo/about/Development-ECHO-Survey.html
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talkingquality.ahrq.gov/talkingquality/measures/types.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
April 01, 2023 - Office Processes and Standardization ...................................................... 5
Composite … Office Processes and Standardization
1. … Office Processes and Standardization
1. Create Contingency Plans
2.
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talkingquality.ahrq.gov/patient-safety/diagnostic-error-grants/index.html
January 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.html
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talkingquality.ahrq.gov/cahps/item-sets/index.html
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July 01, 2023 - formulate a patient care plan that effectively uses available resources while maintaining the highest standards
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talkingquality.ahrq.gov/funding/grant-mgmt/nces.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part2.pptx
March 01, 2017 - Antibiotic Stewardship Slides, Part 2
Antibiotic Stewardship
AHRQ Pub. No. 16(17)-0003-22-EF
March 2017
AHRQ Safety Program for Long-Term Care: HAIs/CAUTI
Welcome to today’s educational session on antibiotic stewardship. This module is part of the Agency for Healthcare Research and Quality (or AHRQ) Safety Progra…
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talkingquality.ahrq.gov/cahps/surveys-guidance/home/index.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Core Items
Core items are questions that are included in every questionnaire to ensure
standardization … Training and supervision are the keys to maintaining these standards. … In addition,
interviewers may not meet these standards unless their work is monitored. … interviewer’s work to ensure that the interviewers are, in fact,
carrying out interviews using prescribed standards … 4 Core items are survey questions that are always included in the instrument in order to ensure standardization