-
pbrn.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - communicate important or
critical information
• Informs all team members
simultaneously during emergent
situations … all team members are “on the
same page.”
21
Situation Monitoring
STEP
A tool for monitoring situations … Components of Situation Monitoring:
2222
Situation Monitoring
STEP
Tool to help assess health care situations … Key strategies include:
• Team members protect each other
from work overload situations
• Effective
-
pcmh.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - communicate important or
critical information
• Informs all team members
simultaneously during emergent
situations … all team members are “on the
same page.”
21
Situation Monitoring
STEP
A tool for monitoring situations … Components of Situation Monitoring:
2222
Situation Monitoring
STEP
Tool to help assess health care situations … Key strategies include:
• Team members protect each other
from work overload situations
• Effective
-
healthcare411.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - communicate important or
critical information
• Informs all team members
simultaneously during emergent
situations … all team members are “on the
same page.”
21
Situation Monitoring
STEP
A tool for monitoring situations … Components of Situation Monitoring:
2222
Situation Monitoring
STEP
Tool to help assess health care situations … Key strategies include:
• Team members protect each other
from work overload situations
• Effective
-
cahps.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - communicate important or
critical information
• Informs all team members
simultaneously during emergent
situations … all team members are “on the
same page.”
21
Situation Monitoring
STEP
A tool for monitoring situations … Components of Situation Monitoring:
2222
Situation Monitoring
STEP
Tool to help assess health care situations … Key strategies include:
• Team members protect each other
from work overload situations
• Effective
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - communicate important or
critical information
• Informs all team members
simultaneously during emergent
situations … all team members are “on the
same page.”
21
Situation Monitoring
STEP
A tool for monitoring situations … Components of Situation Monitoring:
2222
Situation Monitoring
STEP
Tool to help assess health care situations … Key strategies include:
• Team members protect each other
from work overload situations
• Effective
-
pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
July 01, 2023 - Identify the key safety elements for four specific situations encountered on labor and delivery (L&D) … Identify ways the key safety elements can be customized for unit procedures for these four situations … The training materials and tools for this bundle offer key safety elements for these situations, with … These key safety elements can also be adapted and applied to other perinatal situations that require … Consider any existing hospital procedures, policies, processes related to these four situations.
-
pbrn.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
July 01, 2023 - Identify the key safety elements for four specific situations encountered on labor and delivery (L&D) … Identify ways the key safety elements can be customized for unit procedures for these four situations … The training materials and tools for this bundle offer key safety elements for these situations, with … These key safety elements can also be adapted and applied to other perinatal situations that require … Consider any existing hospital procedures, policies, processes related to these four situations.
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachselfasfm.html
March 01, 2014 - Confronting Difficult Situations. … Confronting Difficult Situations. … Coaching often involves situations in which performance has not met expectations. … Good coaching requires the ability and willingness to confront difficult and uncomfortable situations … When the best interests of all concerned are at heart, the honesty and courage to confront difficult situations
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachselfasfm.html
March 01, 2014 - Confronting Difficult Situations. … Confronting Difficult Situations. … Coaching often involves situations in which performance has not met expectations. … Good coaching requires the ability and willingness to confront difficult and uncomfortable situations … When the best interests of all concerned are at heart, the honesty and courage to confront difficult situations
-
pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - clear system of resource people, clear authority lines, and backup systems for dealing with difficult situations … retaliation. 3 Communication about what went wrong and compensation or atonement are essential in these situations … From the patient safety movement, we know that a critical component of resolution in these kinds of situations … Many staff know immediately which situations or patients will end up in the CEO's office. … Be proactive, not reactive; try to anticipate negative situations from occurring in the first place.
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - clear system of resource people, clear authority lines, and backup systems for dealing with difficult situations … retaliation. 3 Communication about what went wrong and compensation or atonement are essential in these situations … From the patient safety movement, we know that a critical component of resolution in these kinds of situations … Many staff know immediately which situations or patients will end up in the CEO's office. … Be proactive, not reactive; try to anticipate negative situations from occurring in the first place.
-
psnet.ahrq.gov/node/40159/psn-pdf
January 19, 2011 - describes how simulation can be used to promote patient safety by helping trainees develop
skills in situations
-
digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/ehr_implementation_checklist.pdf
January 01, 2006 - systems)
Conduct system stress or load testing
Ensure testing plans cover different scenarios and situations … prepared to provide additional support
Plan for what to do if things go really wrong
o Identify situations
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
www.innovations.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
www.monahrq.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?
-
ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Cautioning team members about potentially unsafe situations. … More important, their input should be expected, especially in situations that threaten patient safety … Obtain an agreement: " Can we agree that would be a better way to handle such situations? … It takes time and effort, and it is not always feasible, particularly in critical situations when time … Have you encountered situations similar to this in your team?