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healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - clear system of resource people, clear authority lines, and backup systems for dealing with difficult situations … retaliation. 3 Communication about what went wrong and compensation or atonement are essential in these situations … From the patient safety movement, we know that a critical component of resolution in these kinds of situations … Many staff know immediately which situations or patients will end up in the CEO's office. … Be proactive, not reactive; try to anticipate negative situations from occurring in the first place.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
May 31, 2023 - My supervisor/manager ensures that staff
are aware of any situations or changes
that may affect patient … Staff caution each other about potentially
dangerous situations.
25.
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healthcare411.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
July 01, 2023 - Contingency Teams are responsible for immediate, direct patient care during emergency situations requiring … time or situation limited, such as for a Code Team, or they may be responsible for a broad category of situations … In most clinical situations, the clinician in charge is the designated team leader.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslstafftrain.pdf
July 26, 2012 - Cultural deference to authority
Quadriplegic teen
$71 million lawsuit
High-Risk Settings and Situations … Limited English Proficiency
Overview/Objectives
The Story of Willie Ramirez
High-Risk Settings and Situations
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-coaching-feedback-form.pdf
May 31, 2023 - Building Rapport and Trust
Motivating Others
Working With Personal Issues
Confronting Difficult Situations
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - Cautioning team members about potentially unsafe situations. … Say:
Error vulnerability is increased when people are under stress, are in high-task situations, and … Some team members react differently to offers and requests for help during emergent versus routine situations … More important, their input should be expected, especially in situations that threaten patient safety … The DESC script can be used in situations involving greater conflict, such as when hostile or harassing
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healthcare411.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
November 01, 2016 - prescribing clinicians (tool 1) ( PDF | Word )
Pocket Cards for nurses that present 12 common situations … Staff should understand common situations when antibiotics are unnecessary and must remain attentive … The pocket cards summarize situations in which systemic antibiotics are generally not indicated and provide
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healthcare411.ahrq.gov/teamstepps-program/curriculum/situation/tools/star.html
June 01, 2023 - Its key elements include:
Situation monitoring often requires analyzing situations in which tasks
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healthcare411.ahrq.gov/teamstepps/instructor/scenarios/labordel.html
March 01, 2014 - Instructor Comments
Several work overload situations within the team created a dangerous delay in this … Effective teams use huddles, handoffs, check-backs, and cross-monitoring to manage workload situations … Skills Needed
Several work overload situations within the team created a dangerous delay in this patient's … Effective teams use huddles, handoffs, check-backs, and cross-monitoring to manage workload situations
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
April 24, 2017 - Rapport and Trust
Motivating Others
Working With Personal Issues
Confronting Difficult Situations
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
March 20, 2014 - Rapport and Trust
Motivating Others
Working With Personal Issues
Confronting Difficult Situations
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healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Some team members react differently to offers and requests for help during emergent versus routine situations … Vulnerability to error is increased when people are under stress, are in high-risk situations, and are
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healthcare411.ahrq.gov/patient-safety/settings/hospital/match/index.html
April 01, 2023 - High-Risk Situations for Medication Reconciliation
Conclusion
References
Appendix: The MATCH Work … High-Risk Situations for Medication Reconciliation Conclusion References Appendix: The MATCH Work Plan
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healthcare411.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
May 01, 2023 - Call-outs inform all team members simultaneously during situations. … Critical information called out in these situations helps the team anticipate and prepare for vital next
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healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldu-safety-slides.html
July 01, 2023 - Identify the key safety elements for four specific situations encountered on labor and delivery (L&D) … Identify ways the key safety elements can be customized for unit procedures for these four situations … Training materials and tools offer key safety elements for these situations. … Can be adapted and applied to other perinatal situations requiring high reliability processes. … Consider any existing hospital procedures, policies, and processes related to these situations.
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healthcare411.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
February 01, 2024 - Skip to main content
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Call-outs:
y Inform all team members simultaneously
during situations
y Help team members anticipate
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healthcare411.ahrq.gov/teamstepps-program/curriculum/index.html
February 01, 2024 - The individual modules are related to specific audiences, settings, or situations:
Introduction to
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - sincerity, and honesty
■ Demonstrate active listening skills
■ Demonstrate patience during stressful situations … rhetorical message design logics.
2The overall Approach to Scoring the Group Project and Harm Disclosure Situations … In this questionnaire,
you will find descriptions of two different situations. … Communication Assessment Guide
by friends, /family, /and colleagues who need advice on challenging situations … and message goal structure: Effects on perceptions of message quality in
regulative communication situations
-
healthcare411.ahrq.gov/teamstepps-program/curriculum/situation/teach/half-day.html
July 01, 2023 - Skip to main content
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