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2481. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
      March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12:00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question 44 www.cahps.ahrq.gov CAHPS Ambulatory Care Imp…

2482. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
      September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family Member Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: nursing-home-family-span-16…

2483. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
      March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS in an Academic Medical Center Rick Evans, MA Senior Vice President & Chief Experience Officer “Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AH…

2484. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
      September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member Survey Language: English Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: nhfamily-eng-1652a.doc Last updated:…

2485. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
      September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family Member Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: nursing-home-family-span-1652b.doc …

2486. TeamSTEPPS 2.0: Coaching Feedback Form (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
      March 20, 2014 - TeamSTEPPS 2.0: Coaching Feedback Form TeamSTEPPS 2.0 Coaching Feedback Form – D-9-35 Coaching Workshop Coaching Feedback Form INSTRUCTIONS: While observing the scripted coaching practice exercise, use this form to document the demonstrated competencies of the designated coach. The coach works through …

2487. TeamSTEPPS 2.0: Evaluating TeamSTEPPS Worksheet (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
      March 20, 2014 - TeamSTEPPS 2.0: Evaluating TeamSTEPPS Worksheet TeamSTEPPS 2.0 Evaluating TeamSTEPPS Worksheet – D-10-25 Measurement Evaluating TeamSTEPPS Worksheet SCENARIO Three nurses and the infection control officer from a 16-bed postsurgical intensive care unit attend the 2-day TeamSTEPPS Master Training course. Du…

2488. Situation Monitoring (Instructor Guide) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/igsitmonitor.pdf
      February 12, 2014 - Situation Monitoring (Instructor Guide) SITUATION MONITORING SUBSECTIONS • Teamwork Exercise #2 • STEP • Situation Awareness • Shared Mental Models TIME: 45 minutes Slide …

2489. TeamSTEPPS 2.0 Leadership Exercise Sheet (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/exleadership.pdf
      March 20, 2014 - TeamSTEPPS 2.0 Leadership Exercise Sheet TeamSTEPPS 2.0 Leadership Exercise Sheet – B-4-31 Leading Teams Leadership Exercise Sheet INSTRUCTIONS: Convene in a group of 3-7 individuals 1. Begin by selecting a leader and scribe for your group. 2. The group will have ten minutes to address the questions,…

2490. TeamSTEPPS 2.0 Evidence Base: Situation Monitoring (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/ebsitmonitor.pdf
      January 01, 2013 - TeamSTEPPS 2.0 Evidence Base: Situation Monitoring TeamSTEPPS 2.0 Evidence Base: Situation Monitoring – B-5-29 Situation Monitoring Evidence Base: Situation Monitoring Situation monitoring is the process of actively scanning and assessing elements of the “situation” to gain or maintain an accurate awarene…

2491. TeamSTEPPS 2.0: Coaching Scenario 1 (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
      March 20, 2014 - TeamSTEPPS 2.0: Coaching Scenario 1 TeamSTEPPS 2.0 Coaching Scenarios – D-9-37 Coaching Workshop Coaching Scenario 1 INSTRUCTIONS: Read the scenario below and, among your group:  As the coach, provide constructive and purposeful feedback to the team member about the issues.  As a team member, as…

2492. TeamSTEPPS Module 10: Measurement (Instructor Guide) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
      January 01, 2004 - TeamSTEPPS Module 10: Measurement (Instructor Guide) MEASUREMENT SUBSECTIONS • Measurement in TeamSTEPPS • A Model of Training Evaluation • Available Measures (Reactions, Learning, Behavior, Results) TIME: 50 minutes Slide INSTRUCTOR OUTLINE: MEASUREMENT Instructor Note…

2493. TeamSTEPPS, Module 8: Change Management (Instructor Guide) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
      February 25, 2014 - TeamSTEPPS, Module 8: Change Management (Instructor Guide) CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS • Eight Steps of Change • Errors Common in Organizational Change • Culture Change Comes Last, Not First • Change Strategies • Roadmap to a Culture of Safety TIME: 60 minutes …

2494. TeamSTEPPS, Module 9: Coaching Workshop (Instructor Guide) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
      February 22, 2014 - TeamSTEPPS, Module 9: Coaching Workshop (Instructor Guide) COACHING WORKSHOP SUBSECTIONS • What Is Coaching and Why Is It Important? • The Role of a TeamSTEPPS Coach • Competencies of Effective Coaches • Coaching Self-Assessment • Implementing Coaching in TeamSTEPPS TIME: 75 minutes …

2495. Implementation Quick Start Guide: Medication Management (Half-Page) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_quickstartbrochure.pdf
      December 15, 2016 - Implementation Quick Start Guide: Medication Management (Half-Page) Implementation Quick Start Guide Medication Management The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Table of Contents What Is the Medication Management Strategy? ...................1 W…

2496. Medication List (Note Sheet) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_medlist.pdf
      November 30, 2017 - Medication List (Note Sheet) Patient Name _____________________________________ Date of Birth: __________________________ Date of Visit: ___________________________ Prescribed Medicines From Your Doctor Medicine Name Dose Frequency Why Taking? Expired? Y/N Need Refill? Y/N Taking as Prescribed? Y/N Over…

2497. AHRQ SHARE Approach Training and Implementation Success Story (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
      May 01, 2016 - AHRQ SHARE Approach Training and Implementation Success Story 1 AHRQ SHARE Approach Training and Implementation Success Story Success Story Identifier 2016-05 Topic(s) Shared Decisionmaking, SHARE Approach, Evidence-Based Care, Patient Care Geographic Location Denver, CO Implementer Neha Patel Date of Interview …