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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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psnet.ahrq.gov/web-mm/case-patient-flow-management
February 23, 2019 - The Case for Patient Flow Management
Citation Text:
Litvak E, Bernheim SA. The Case for Patient Flow Management. PSNet [internet]. Rockville (MD): Agency for Healthcare Research and Quality, US Department of Health and Human Services. 2011.
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Format:
Google Scholar BibTeX EndNote X…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer Service at Health Share of Oregon
Introduction
There are many ways to evaluate the delivery of
customer service in a health plan. Chief among
these strategies is the assessment of enrollees’
experiences with cust…
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www.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
July 01, 2022 - AHRQ Practice Facilitation Training Modules: Additional Resources
Below are supplemental resources for each AHRQ Practice Facilitation Training Module for learners who want to delve more into the topics taught.
Introduction to AHRQ Practice Facilitation Training Modules
Access AHRQ’ practice facilit…
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psnet.ahrq.gov/web-mm/unintentional-ketamine-overdose-operating-room-mixing-ampules
March 25, 2020 - Unintentional Ketamine Overdose in the Operating Room – Mixing Up the Ampules
Citation Text:
Bohringer C. Unintentional Ketamine Overdose in the Operating Room – Mixing Up the Ampules. PSNet [internet]. Rockville (MD): Agency for Healthcare Research and Quality, US Department of Health and Human Services. 2…
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effectivehealthcare.ahrq.gov/sites/default/files/tech-brief-37-opiod-use-adults-comments.pdf
November 03, 2020 - regardless of activities of
daily living or other activities that might
increase the presence or severity
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www.uspreventiveservicestaskforce.org/home/getfilebytoken/m_E9nFrmxuS5-surqVHK2u
November 13, 2018 - 1.42 to –0.12)
9 24No direct contact, young adult only –0.94 (–1.55 to –0.33)
Heterogeneity: baseline severity … subgroup effects in important subpopulations, such as by age
group, sex, race/ethnicity, and baseline severity
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/adhd-future_research.pdf
May 01, 2012 - Future Research Needs for Attention Deficit Hyperactivity Disorder: Effectiveness of Treatment in At-Risk Preschoolers, Long-Term Effectiveness in All Ages, and Variability in Prevalence, Diagnosis, and Treatment
Future Research Needs Paper
Number 9
Future Research Needs
for Attention Deficit
Hyperactivity Disorder:…
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www.uspreventiveservicestaskforce.org/uspstf/recommendation/aspirin-to-prevent-cardiovascular-disease-and-cancer-april-2016
April 11, 2016 - Share to Facebook
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archived
Final Recommendation Statement
Aspirin Use to Prevent Cardiovascular Disease and Colorectal Cancer: Preventive Medication
April 11, 2016
Recommendations made b…
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017067-kaushal-final-report-2011.pdf
January 01, 2011 - Developing and Using Valid Clinical Quality Metrics for HIT with HIE
Grant Final Report
Grant ID: R18HS017067
Developing and Using Valid Clinical Quality Metrics
for HIT with HIE
Inclusive Dates: 10/01/07 – 03/31/11
Principal Investigator:
Rainu Kaushal, MD, MPH
*,†,‡,§,**
Team Members:…
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effectivehealthcare.ahrq.gov/sites/default/files/substance-abuse-horizon-scan-high-impact-1506.pdf
June 01, 2015 - #14 SUBSTANCE ABUSE
AHRQ Healthcare Horizon Scanning System – Potential
High-Impact Interventions Report
Priority Area 14: Substance Abuse
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Human Services
540 Gaither Road
Rockville, MD 20850
www.ahrq.…
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www.ahrq.gov/sites/default/files/2024-07/nabatchi-report.pdf
January 01, 2024 - Final Progress Report: Using Public Deliberation To Define Patient Roles in Reducing Diagnostic Error
AHRQ Grant Final Project Report
Title of Project
Using Public Deliberation to Define Patient Roles in Reducing Diagnostic Error
Principle Investigator
Tina Nabatchi, PhD, Associate Professor, Maxwell School of Ci…
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www.ahrq.gov/sites/default/files/2025-02/nishimi2-report.pdf
January 01, 2025 - Final Progress Report: The National Quality Forum Annual Meeting 2005
The National Quality Forum
Annual Meeting 2005
Principal Investigator: Robyn Y. Nishimi, PhD
Team Members: C. Bock, D. Feeney, L. Gorban, J.
Lewis, M. Stegun, L. Thompson
9/30/2005 – 09/29/2006
Federal Project Officer: Beth Kosiak
Sup…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
October 01, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
October 2013 Webcast
Speakers
Linda Sparks, Manager of Service Excellence and Interim Director of Process Improvement, Dean Clinic
Rick Evans, Senior Director of…
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www.uspreventiveservicestaskforce.org/uspstf/recommendation/colorectal-cancer-screening-june-2016
June 15, 2016 - Share to Facebook
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Print
archived
Final Recommendation Statement
Colorectal Cancer: Screening
June 15, 2016
Recommendations made by the USPSTF are independent of the U.S. government. They sh…
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www.uspreventiveservicestaskforce.org/uspstf/recommendation/osteoporosis-screening-june-2018
June 26, 2018 - Share to Facebook
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archived
Final Recommendation Statement
Osteoporosis to Prevent Fractures: Screening
June 26, 2018
Recommendations made by the USPSTF are independent of the U.S. gov…
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digital.ahrq.gov/sites/default/files/docs/citation/r01hs028127-meeker-final-report-2023.pdf
January 01, 2023 - The Role of Telehealth in COVID-19 Response - Final Report
Yale University
AHRQ Grant Final Progress Report
Title of Project: The Role of Telehealth in COVID-19 Response
…
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digital.ahrq.gov/sites/default/files/docs/citation/cedar-year1-final-report.pdf
September 01, 2022 - AHRQ CEDAR Final Project Report
AHRQ CEDAR
Final Project Report
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20857
www.ahrq.gov
Contract No. 75FCMC18D0047
Prepared by:
CMS Alliance to Modernize Healthcare (The Health FFRDC)
A Federally Funded Research and Development Cen…
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hcup-us.ahrq.gov/db/nation/kid/reports/KID_1997_Comparison.pdf
January 01, 1997 - There may be significant differences in
practice patterns, severity of illness, and available services … Differences in average severity
of illness are likely to cause differences in the average length-of-stay
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hcup-us.ahrq.gov/reports/methods/KIDComp1997Final.pdf
March 16, 2001 - There may be significant differences in
practice patterns, severity of illness, and available services … Differences in average severity
of illness are likely to cause differences in the average length-of-stay