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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - Gap Analysis Facilitator's Guide
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution (CANDOR) process and includes:
Identifying the existing process.
Identifying the existing outcome(s).
Ide…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist4.html
August 01, 2022 - Do not move, turn off, change equipment settings in :
Patient room/procedural area – do not allow
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - System-Focused Event Investigation and Analysis Guide
AHRQ Communication and Optimal Resolution Toolkit
Purpose : To help teams adopt a system-focused approached to event investigation and analysis.
Who should use this tool? Event Reporting, Investigation, and Analysis Team.
How to use this tool : Review…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Disclosure Checklist
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations, including key disclosure communication skills.
Who should use this tool? Disclosure Lead and any staff who will be engaged in …
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
August 01, 2022 - Case Scenarios: Handling Challenging Communications
AHRQ Communication and Optimal Resolution Toolkit
Purpose : To help you prepare for disclosure communications by using four scenarios to practice challenging interpersonal communications.
Who should use this tool? Disclosure Lead(s).
How to use this too…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
August 01, 2022 - Communication Assessment Guide
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To help you identify members of your organization who are effective at delivering disclosure communications.
Who should use this tool? Communication and Optimal Resolution (CANDOR) Implementation Team, Disclosure Lea…
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www.ahrq.gov/patient-safety/settings/hospital/candor/videos/inapp-disclosure.html
August 01, 2022 - Inappropriate Disclosure to a Patient: Video
AHRQ Communication and Optimal Resolution Toolkit
Communication and Optimal Resolution (CANDOR) is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm. This video…
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www.ahrq.gov/patient-safety/settings/hospital/candor/videos/app-disclosure.html
August 01, 2022 - Appropriate Disclosure to a Patient: Video
AHRQ Communication and Optimal Resolution Toolkit
Communication and Optimal Resolution (CANDOR) is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm. This video d…
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide6.html
August 01, 2022 - Care for the Caregiver Program Implementation Guide
AHRQ Communication and Optimal Resolution Toolkit
Purpose: To guide an organization in developing and implementing a Care for the Caregiver program.
Who should use this tool? The Care for the Caregiver Program Lead
How to use this tool: Use this guide…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 3: How To Deliver the Re-Engineered Discharge at Your Hospital
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Me…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool4.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 4: How To Deliver the Re-Engineered Discharge to Diverse Populations
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How …
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool5.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 5: How To Conduct a Postdischarge Followup Phone Call
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures th…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Patient Outcome Survey (phone version)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause …
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Patient Outcome Survey (mailed version)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool6.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 6: How To Monitor RED Implementation and Outcomes
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "3…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Postdischarge Followup Phone Call Script (Patient Version)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures th…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 5 (continued)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Ra…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/contactsheet2.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Contact Sheet (2)
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Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Rat…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ahcp-sample.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 3 Continued
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Rate…
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/postdischarge-doc.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 5 (continued)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Ra…