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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/larizza-c-et-al-2006
January 01, 2006 - M2DM Project--the experience of two Italian clinical sites with clinical evaluation of a multi-access service … M2DM Project--the experience of two Italian clinical sites with clinical evaluation of a multi-access service … METHODS: The service was evaluated for one year in order to prove the advantages of these kinds of systems … RESULTS: The evaluation results show that, thanks to the high flexibility of the implemented service, … Both the frequency of service usage and the quantity of data collected were considered satisfactory."
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digital.ahrq.gov/ahrq-funded-projects/reducing-hospital-readmission-rates-implementing-inpatient-tobacco-cessation/citation/feasibility
January 01, 2023 - Feasibility of implementing a hospital-based “opt-out” tobacco cessation service. … Feasibility of implementing a hospital-based “opt-out” tobacco cessation service. … Project Name
Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex513.html
March 01, 2013 - and goal setting
Element/ relationship:
Clinic/ clinician-patient
Instrument:
Alzheimer's Service … source:
Health professional survey
Measure type:
Process
Date:
1997
Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service … caregivers by linking primary care physicians with community-based dementia care services: The Alzheimer's Service
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digital.ahrq.gov/ahrq-funded-projects/design-and-testing-mobile-cardiovascular-risk-service-patient-partners/final-report
January 01, 2023 - Design and Testing of a Mobile Cardiovascular Risk Service With Patient Partners - Final Report … Design and Testing of a Mobile Cardiovascular Risk Service With Patient Partners - Final Report. … Chrischilles, Elizabeth
Project Name
Design and Testing of a Mobile Cardiovascular Risk Service
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table31.html
March 01, 2013 - Service capacity.
Accessibility.
Training.
Delivery system design. … Service capacity.
Accessibility.
Training.
Delivery system design. … Delivery of service.
Patient- centeredness.
Clinician experience. … Delivery of service.
Patient-centeredness.
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www.ahrq.gov/sites/default/files/publications/files/gilmerstudysnapshot.pdf
April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental … AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT
Variation in the Implementation of California’s Full-
Service … Palinkas
Background
Authorized by California’s Mental Health Services Act (MHSA), full-service
partnerships … philosophy, but higher for those related
to service array and program structure. … Directors of high-fidelity programs have prior experience
with similar service models; view clients
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/gilmerstudysnapshot/gilmerstudysnapshot.pdf
April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental … AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT
Variation in the Implementation of California’s Full-
Service … Palinkas
Background
Authorized by California’s Mental Health Services Act (MHSA), full-service
partnerships … philosophy, but higher for those related
to service array and program structure. … Directors of high-fidelity programs have prior experience
with similar service models; view clients
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digital.ahrq.gov/ahrq-funded-projects/reducing-hospital-readmission-rates-implementing-inpatient-tobacco-cessation/citation/tobacco
January 01, 2023 - Effect of an evidence-based inpatient tobacco dependence treatment service on 1-year postdischarge health … Effect of an evidence-based inpatient tobacco dependence treatment service on 1-year postdischarge health … Project Name
Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service
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digital.ahrq.gov/ahrq-funded-projects/reducing-hospital-readmission-rates-implementing-inpatient-tobacco-cessation/citation/effect
January 01, 2023 - Effect of an evidence-based inpatient tobacco dependence treatment service on 30-, 90-, and 180-day hospital … Effect of an evidence-based inpatient tobacco dependence treatment service on 30-, 90-, and 180-day hospital … Project Name
Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service
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psnet.ahrq.gov/issue/systems-approach-health-service-design-delivery-and-improvement-systematic-review-and-meta
February 02, 2022 - Review
Emerging Classic
Systems approach to health service … Systems approach to health service design, delivery and improvement: a systematic review and meta-analysis … systems approach to healthcare design and delivery can lead to significant improvements in patient and service … Systems approach to health service design, delivery and improvement: a systematic review and meta-analysis … family test: a qualitative study of concerns that influence the willingness of English National Health Service
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psnet.ahrq.gov/issue/dispensing-error-rate-highly-automated-mail-service-pharmacy-practice
November 16, 2022 - Study
Dispensing error rate in a highly automated mail-service pharmacy practice. … Dispensing error rate in a highly automated mail-service pharmacy practice. … The authors found an error rate of less than 1 error per 1,000 prescriptions dispensed though a mail-service … Dispensing error rate in a highly automated mail-service pharmacy practice.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
June 02, 2025 - perceive that no community resources are available, even though community behavioral health and social service … provider; call 2 days before discharge]
[Service provider, such as Aging and Disability Resource … [Name]
Contact Name, Number:
Service:
Eligibility:
Food [Name]
Contact Name, Number:
Service: … :
Service:
Eligibility:
Volunteer Navigators/Assistants [Name]
Contact Name, Number:
Service: [e.g … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri.
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digital.ahrq.gov/ahrq-funded-projects/reducing-hospital-readmission-rates-implementing-inpatient-tobacco-cessation/final-report
January 01, 2023 - Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service Driven by … Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service Driven by … Project Name
Reducing Hospital Readmission Rates by Implementing an Inpatient Tobacco Cessation Service
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digital.ahrq.gov/ahrq-funded-projects/design-and-testing-mobile-cardiovascular-risk-service-patient-partners
January 01, 2023 - Design and Testing of a Mobile Cardiovascular Risk Service With Patient Partners … controlled and treatment strategies for CVD can be improved by using a centralized cardiovascular risk service … Design and Testing of a Mobile Cardiovascular Risk Service With Patient Partners - Final Report Citation … Design and Testing of a Mobile Cardiovascular Risk Service With Patient Partners - Final Report. … Investigator: Chrischilles, Elizabeth Project Name: Design and Testing of a Mobile Cardiovascular Risk Service
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effectivehealthcare.ahrq.gov/products/wheelchair-service/research-protocol
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effectivehealthcare.ahrq.gov/products/wheelchair-service/technical-brief
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psnet.ahrq.gov/issue/introduction-checklists-daily-progress-notes-improves-patient-care-among-gynecological
October 19, 2022 - Introduction of checklists at daily progress notes improves patient care among the gynecological oncology service … Introduction of checklists at daily progress notes improves patient care among the gynecological oncology service … of stay and increased use of appropriate prophylactic strategies on a gynecologic oncology inpatient service … Introduction of checklists at daily progress notes improves patient care among the gynecological oncology service
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psnet.ahrq.gov/issue/patient-safety-otolaryngology-service-role-established-rapid-response-system
October 19, 2022 - Study
Patient safety on the otolaryngology service: the role of an established rapid … Patient safety on the otolaryngology service: the role of an established rapid response system. … response system effectively identified and managed clinical adverse events on an otolaryngology inpatient service … Patient safety on the otolaryngology service: the role of an established rapid response system.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
April 13, 2016 - service staff treat you with courtesy and
respect?” … (Always + Usually)
Our Customer Service Improvement Story
• 2012-2014: Customer Service … approach
Our Customer Service Improvement Story
• Customer Service taken “in house” July … Measure
Our Customer Service Improvement Story
Reference: AHRQ Standards for Customer Service (from … good service meant to members
Develop a set of service standards and measures
Ideas and Lessons
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psnet.ahrq.gov/issue/clinical-and-safety-impact-inpatient-pharmacist-directed-anticoagulation-service
September 23, 2020 - Clinical and safety impact of an inpatient pharmacist-directed anticoagulation service … Clinical and safety impact of an inpatient pharmacist-directed anticoagulation service. … This study implemented a pharmacist-directed anticoagulation service to capture inpatients on warfarin … Clinical and safety impact of an inpatient pharmacist-directed anticoagulation service.