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Showing results for "service".

21. Exhibit 5-12. Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex512.html
    March 01, 2013 - Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Coordination Program (ASCP) Physician Survey Purpose: Physicians are asked whether they received a service … plan from the ASCP Service Coordinator while participating in the program. … source: Health professional survey Measure type: Process Date: 1997 Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

22. National Evaluation Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/evaluation-center.html
    February 01, 2025 - National Evaluation Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … for those hoping to establish a National Evaluation Center to evaluate AHRQ's Healthcare Extension Service … measures, and methods to assess the range, reach, effectiveness, and equity of Healthcare Extension Service … a multi-method, rapid-cycle, formative and summative program evaluation of the Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

23. A-11. Measure 8: Plan of care includes at least one public and/or private community service/resource | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-11.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … “Yes” only if one public and/or private service is included in the plan.

24. A-25. Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-25.html
    October 01, 2013 - Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … CCRM Atlas Measure 22: The quality of  the service provided by community resource to a practice (GP-LI

25. Variation in the Implementation of California's Full-Service Partnerships | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
    April 01, 2015 - Variation in the Implementation of California's Full-Service Partnerships For Persons … System Research: Study Snapshot Authorized by California's Mental Health Services Act (MHSA), full-service … philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services

26. AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/index.html
    February 01, 2025 - AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement Applications … currently being reviewed for applicants seeking to join AHRQ’s recently launched Healthcare Extension Service … The goal of AHRQ's Healthcare Extension Service is to accelerate the dissemination and implementation … The Healthcare Extension Service program is designed to enhance healthcare delivery through improvements … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

27. Complaints to the Parliamentary and Health Service Ombudsman. | PSNet
    psnet.ahrq.gov/issue/complaints-about-acute-trusts-2016-2017
    April 17, 2024 - Book/Report Complaints to the Parliamentary and Health Service Ombudsman. … Citation Text: Complaints to the Parliamentary and Health Service Ombudsman. … Manchester, UK: Parliamentary and Health Service Ombudsman. … The National Health Service broadly reports the results of system-level analyses and investigations … Manchester, UK: Parliamentary and Health Service Ombudsman.

28. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

29. National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvements | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/coordinating-center.html
    February 01, 2025 - National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … reviewed for those wishing to establish a National Coordinating Center for AHRQ’s Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

30. Appendix A: AHRQ/IHS Improving Health Care Delivery Data Project. Methods | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/appendixa.html
    December 01, 2017 - Definition of Project Service Categories based on IHS Clinic Codes Outpatient service utilization is … reported by Service Category. … costs for 13 Cost Service Categories. … All Service Categories map to one Cost Service Category. … on service utilization.

31. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - service in a health plan. … • Bringing customer service in-house • Hiring to support a culture of service • Meeting the needs of … customer service in-house For its first year and a half, Health Share’s customer service was handled … staff that would strive to understand what good service means to members and contribute to a service … Improving Customer Service at Health Share of Oregon 4 Another key aspect of Health Share’s service

32. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

33. Improving Customer Service and Access in a Surgical Practice (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - Improving Customer Service and Access in a Surgical Practice WORKING P A P E R Improving Customer … , facility id, and date of service. 26  Call-abandonment rate. … These data confirmed problems with customer service and access. … service, hold protocol, and correct closure. … • Examine the myths of good customer service.

34. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

35. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

36. AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pcor/logic-model-healthcare-extension-service.pdf
    June 02, 2025 - AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement AHRQ’s Healthcare … Extension Service, State-based Solu ons to Healthcare Improvement National Coordinating Center (NCC … delivery of quality care for patients in the safety net  Increased knowledge of healthcare extension service

37. Mail service and community pharmacies must work in tandem. | PSNet
    psnet.ahrq.gov/issue/mail-service-and-community-pharmacies-must-work-tandem
    December 07, 2022 - Newspaper/Magazine Article Mail service and community pharmacies must work in tandem … Citation Text: Mail service and community pharmacies must work in tandem. … article discusses how community pharmacies are contributing to patient safety and suggests that mail service … Linkedin Copy URL Cite Citation Citation Text: Mail service … April 27, 2010 Dispensing error rate in a highly automated mail-service pharmacy practice

38. Patient-reported service quality on a medicine unit. | PSNet
    psnet.ahrq.gov/issue/patient-reported-service-quality-medicine-unit
    February 24, 2011 - Study Patient-reported service quality on a medicine unit. … Patient-reported service quality on a medicine unit. Int J Qual Health Care. 2006;18(2):95-101. … The investigators interviewed patients during hospitalization and after discharge to identify service … Patient-reported service quality on a medicine unit. Int J Qual Health Care. 2006;18(2):95-101. … February 24, 2011 Do medical inpatients who report poor service quality experience more

39. ARRA Delivery System Initiative | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-gilmer.html
    December 01, 2017 - Combining Fidelity and Research: Lessons From a Study of California's Full Service Partnerships. … A Full-Service Program for Homeless People With Severe Mental Illness. … Variation in the implementation of California's Full Service Partnerships for persons with serious mental … Full-service partnerships among adults with serious mental illness in California: impact on utilization … Variations in full service partnerships and fidelity to the Housing First Model.

40. Do medical inpatients who report poor service quality experience more adverse events and medical errors? | PSNet
    psnet.ahrq.gov/issue/do-medical-inpatients-who-report-poor-service-quality-experience-more-adverse-events-and
    July 14, 2021 - Study Classic Do medical inpatients who report poor service … Do medical inpatients who report poor service quality experience more adverse events and medical errors … Prior research has demonstrated that problems with service quality—for example, waits and delays, poor … This AHRQ-funded study used retrospective chart review to correlate patients' complaints of poor service … Do medical inpatients who report poor service quality experience more adverse events and medical errors