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psnet.ahrq.gov/issue/analyzing-communication-errors-air-medical-transport-service
August 04, 2021 - Study
Analyzing communication errors in an air medical transport service. … Analyzing communication errors in an air medical transport service. … Analyzing communication errors in an air medical transport service.
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www.ahrq.gov/sites/default/files/publications/files/gilmerstudysnapshot.pdf
April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental … AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT
Variation in the Implementation of California’s Full-
Service … Palinkas
Background
Authorized by California’s Mental Health Services Act (MHSA), full-service
partnerships … philosophy, but higher for those related
to service array and program structure. … Directors of high-fidelity programs have prior experience
with similar service models; view clients
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/gilmerstudysnapshot/gilmerstudysnapshot.pdf
April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental … AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT
Variation in the Implementation of California’s Full-
Service … Palinkas
Background
Authorized by California’s Mental Health Services Act (MHSA), full-service
partnerships … philosophy, but higher for those related
to service array and program structure. … Directors of high-fidelity programs have prior experience
with similar service models; view clients
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary4.html
September 01, 2015 - Lessons from the National Evaluation of the CHIPRA Quality Demonstration Grant Program
Improving service … Program
Introduction
Reporting and using the Child Core Set of quality measures
Transforming service … delivery to promote quality of care
Improving service systems for youth with serious emotional disorders … CMEs are a combined service delivery and payment model for integrating services across multiple agencies … Analyzing data on service use, cost, and eligibility from multiple agencies helps States understand how
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psnet.ahrq.gov/issue/monitoring-diagnostic-process-inpatient-neurology-service
November 03, 2015 - Study
Monitoring the diagnostic process on an inpatient neurology service. … Monitoring the Diagnostic Process on an Inpatient Neurology Service. … Monitoring the Diagnostic Process on an Inpatient Neurology Service.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
October 01, 2011 - Improving Customer Service and Access in a Surgical Practice
WORKING
P A P E R
Improving Customer … , facility id, and date of service.
26
Call-abandonment rate. … These data confirmed problems with customer service and access. … service, hold protocol, and correct closure. … • Examine the myths of good customer service.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/graham-bouldin.pdf
April 13, 2016 - service staff treat you with courtesy and
respect?” … (Always + Usually)
Our Customer Service Improvement Story
• 2012-2014: Customer Service … approach
Our Customer Service Improvement Story
• Customer Service taken “in house” July … Measure
Our Customer Service Improvement Story
Reference: AHRQ Standards for Customer Service (from … good service meant to members
Develop a set of service standards and measures
Ideas and Lessons
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psnet.ahrq.gov/issue/impact-internal-service-quality-preventable-adverse-events-hospitals
September 24, 2016 - Study
The impact of internal service quality on preventable adverse events in hospitals … The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals. … Using data from a hospital that created a measure for the quality of service provided by support departments … , researchers found that higher quality service from support departments was associated with decreased … The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals.
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hcup-us.ahrq.gov/reports/statbriefs/sb198-Hospital-Stays-Medicare-Advantage-Versus-Traditional-Medicare.jsp
December 01, 2015 - Note: FFS refers to the traditional Medicare fee-for-service program and not the private fee-for-service … Note: FFS refers to the traditional Medicare fee-for-service program and not the private fee-for-service … Notes: FFS refers to the traditional Medicare fee-for-service program and not the private fee-for-service … Note: FFS refers to the traditional Medicare fee-for-service program and not the private fee-for-service … Coding criteria for the four hospital service lines analyzed in this research
Mental health service
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
May 01, 2012 - Creating an Effective Customer Service Training Program
Creating an Effective Customer Service … Lisa’s here today to offer her expertise on improving
customer service. … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx
Creating an Effective Customer Service … Focusing on rapport and communication and then
advancing to conflict resolution and service recovery … http://www.cahps.ahrq.gov/
Creating an Effective Customer Service Program
May 2012 Podcast
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
www.ahrq.gov/funding/training-grants/tools.html
July 01, 2021 - important Forms and Notices, as well as Stipend Levels associated, respectively, with the National Research Service … Forms and Notices , as well as Stipend Levels associated, respectively, with the National Research Service … continuation applications for your K02 grant at:
Application for Continuation of a Public Health Service … These forms can be found at the following sites:
National Research Service Award Research Fellowship … Kirschstein National Research Service Award (NRSA) Stipends, Tuition/Fees and Other Budgetary Levels
-
www.qualitymeasures.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
April 01, 2015 - philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services … Directors of high-fidelity programs have prior experience with similar service models; view clients as … High-fidelity programs generally had a pre-existing service philosophy and approach that closely matched
-
www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
April 01, 2015 - philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services … Directors of high-fidelity programs have prior experience with similar service models; view clients as … High-fidelity programs generally had a pre-existing service philosophy and approach that closely matched
-
www.innovations.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
April 01, 2015 - philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services … Directors of high-fidelity programs have prior experience with similar service models; view clients as … High-fidelity programs generally had a pre-existing service philosophy and approach that closely matched