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Showing results for "service".

101. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

102. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

103. Pharmacy Safety and Service—What You Should Expect. | PSNet
     psnet.ahrq.gov/issue/pharmacy-safety-and-service-what-you-should-expect
     November 23, 2016 - Fact Sheet/FAQs Pharmacy Safety and Service—What You Should Expect. … Citation Text: Pharmacy Safety and Service—What You Should Expect. … URL Cite Citation Citation Text: Pharmacy Safety and Service—What

104. The impact of internal service quality on preventable adverse events in hospitals. | PSNet
     psnet.ahrq.gov/issue/impact-internal-service-quality-preventable-adverse-events-hospitals
     September 24, 2016 - Study The impact of internal service quality on preventable adverse events in hospitals … The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals. … Using data from a hospital that created a measure for the quality of service provided by support departments … , researchers found that higher quality service from support departments was associated with decreased … The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals.

105. Longitudinal evaluation of a programme for safety culture change in a mental health service. | PSNet
     psnet.ahrq.gov/issue/longitudinal-evaluation-programme-safety-culture-change-mental-health-service
     January 24, 2018 - Longitudinal evaluation of a programme for safety culture change in a mental health service … Longitudinal evaluation of a programme for safety culture change in a mental health service. … Despite a need to improve service culture in an inpatient mental health service, this study found that … Longitudinal evaluation of a programme for safety culture change in a mental health service.

106. CHIPRA 236: Section 1, Tables 1 and 2 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-section-1-tables-1-2.pdf
     June 02, 2025 - Place of Service Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service … Free-standing Facility 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing

107. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - member feedback • declining survey response rate 16 Opportunity Identification CAHPS® Customer Service … Directory New JIRA process for staff to submit Provider Directory updates 19 Results: Customer Service … Measure 2016 2017 2018 2019 2020 Customer Service Composite 85.40% 90.65% 90.42% 91.01% 91.86% • Get … 85.44% 87.70% • Treated with courtesy and respect 91.97% 97.27% * 97.01% 96.59% 96.02% Customer Service …  CAHPS Customer Service 2017 improvements have held and grown through 2020 20 Results: Rating

108. Appendix VII: Public Comments Submitted Between March 7 and March 21, 2008 | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apvii.html
     June 01, 2010 - , researchers, and most importantly, persons served by health and human service providers. … Subscribers can utilize uSPEQ® within any service setting and with any population. … in place to accommodate limitations in service recipients' ability to make care decisions. 3. … From HSRI: proportion of people reporting that service coordinators help them get what they need. … needs, regardless of the condition that causes the impairment and service needs. 20.

109. Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study. | PSNet
     psnet.ahrq.gov/issue/culture-and-behaviour-english-national-health-service-overview-lessons-large-multimethod
     May 01, 2015 - Classic Culture and behaviour in the English National Health Service … Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod … available datasets to describe the extent of safety culture in the United Kingdom's National Health Service … Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod … family test: a qualitative study of concerns that influence the willingness of English National Health Service

110. Chief resident indirect supervision in training safety study: is a chief resident general surgery service safe for patients? | PSNet
     psnet.ahrq.gov/issue/chief-resident-indirect-supervision-training-safety-study-chief-resident-general-surgery
     December 16, 2011 - Chief resident indirect supervision in training safety study: is a chief resident general surgery service … Chief resident indirect supervision in training safety study: is a chief resident general surgery service … surgery procedures performed by, or indirectly supervised by, attending surgeons or the chief resident service … supervision of appendectomies, cholecystectomies, and hernia repairs by the chief resident surgery service … Chief resident indirect supervision in training safety study: is a chief resident general surgery service

111. Chapter 3. Development of the Data Infrastructure | Agency for Healthcare Research and Quality
     www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter3.html
     December 01, 2017 - and provider type, service dates, diagnostic codes, paid amounts). … Service Unit to the OIT population counts. … Health service utilization: Measures were created to assess inpatient and outpatient service use. … costs for 13 Cost Service Categories . i All Service Categories map to one Cost Service Category. … not compiled for the I/T facilities in the Service Units.

112. QAPI Leadership Rounding Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/qapi-leadership-rounding-guide-centers-for-medicare.pdf
     June 02, 2025 - What things are going well around this initiative or this aspect of care or service? … Notes: What is frustrating you with the work around this initiative or this aspect of care or service … What barriers/issues do you see threatening this initiative or aspect of care or service? … who deserve special recognition for their efforts on this initiative or this aspect of care or service … What else would you like the leadership to know about this initiative or this aspect of care or service

113. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
     January 01, 2013 - Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement The Practice Engagement Model Service … Recovery programs • MD Communication Scores and Coaching MGH Service Academy Leader Modules … Recovery • Hourly Rounding For Staff • Best Practices Outlined Above • Service Expectations • … Service Refresher • Survey Basics       Why CG-CAHPS? … Using the 12-Month CG-CAHPS Survey for Service Improvement Dean Clinic A member of SSM Healthcare

114. CHIPRA 236: Technical Specifications (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-tech-specs.pdf
     June 02, 2025 - A higher rate indicates better performance, as reflected by increased availability of service. … Pediatricians 2080P0006X Outpatient Care Any visit within the measurement year with a place of service … Developmental/Behavioral Pediatricians Description Calculation Definitions Table AVS3-B: Place of Service … Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service Free-standing Facility … 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing Facility 07 Tribal 638

115. Making Complaints Count: Supporting Complaints Handling in the NHS and UK Government Departments. | PSNet
     psnet.ahrq.gov/issue/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government-departments
     July 19, 2023 - Manchester, UK: The Parliamentary and Health Service Ombudsman; July 15, 2020. … Linkedin Copy URL October 7, 2020 Manchester, UK: The Parliamentary and Health Service … This report examined complaint handling at the United Kingdom National Health Service. … Manchester, UK: The Parliamentary and Health Service Ombudsman; July 15, 2020. … November 3, 2021 Complaints to the Parliamentary and Health Service Ombudsman.

116. Table 3. 2014 ACR Accreditation/Pediatric-Specific Accreditation by Health Service Area (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-0243-section7.pdf
     December 18, 2014 - Table 3. 2014 ACR Accreditation/Pediatric-Specific Accreditation by Health Service Area Table 3. … 2014 ACR Accreditation/Pediatric-Specific Accreditation by Health Service Area* Health Service

117. Iatrogenic illness on a general medical service at a university hospital. | PSNet
     psnet.ahrq.gov/issue/iatrogenic-illness-general-medical-service-university-hospital
     August 17, 2017 - Study Classic Iatrogenic illness on a general medical service … Iatrogenic illness on a general medical service at a university hospital. … This study describes adverse events discovered in 815 consecutive admissions to a medical service. … Iatrogenic illness on a general medical service at a university hospital.

118. Facilities/Housekeeping and Food Service | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/shuttered/toolkitchecklist/fachouse.html
     July 01, 2018 - Facilities/Housekeeping and Food Service Assessment of readiness and needed repairs of laundry

119. HCUP Summary Trend Tables
     hcup-us.ahrq.gov/reports/trendtables/summarytrendtables.jsp
     May 01, 2025 - file, 1.4 MB) Inpatient Service Line: Mental Health and Substance Use Disorders Table 12a. … Inpatient Service Line of Mental Health and Substance Use Disorders: Trends in the Average Length of … Excel file, 1.8 MB) Inpatient Service Line: Injuries Table 13a. … Inpatient Service Line of Injuries: Trends in the Population Rate (Excel file, 1.8 MB) Inpatient Service … Service Line: Other Medical Conditions Table 15a.

120. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Elliott (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
     July 01, 2013 - None (referent) $20 USPS mail followed by phone (referent) Standard Approach X Overnight delivery service … followed by phone X X Email survey attempt followed by overnight delivery service followed by … Rate • Average effects (p<.001 for all) ► +15% Incentive (vs. none) ►+14% Email/Overnight delivery service … /phone (vs. standard) ► +12% Overnight delivery service/phone (vs. standard) • Incentive effect was … ) may grab attention, connote importance • Effect of preceding overnight delivery service/phone with