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5041. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2018mosopsdatabasereport-part1-rev0921.pdf
      April 01, 2018 - Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I PATIENT SAFETY MEDICAL OFFICE SURVEY ON PATIENT SAFETY CULTURE 2018 USER DATABASE REPORT The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency…

5042. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
      April 01, 2019 - Creative Strategies to Improving Patient Care Experience Webcast Transcript  Creative Strategies to Improve Patient Care Experience April 2019 Webcast Speakers Caren Ginsberg, PhD, CPXP, Director, CAHPS Division, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality I…

5043. TeamSTEPPS 2.0 Module 3: Communication
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
      December 01, 2005 - TeamSTEPPS 2.0 Module 3: Communication Module 3: Communication Online Master Trainer Course Welcome to the Welcome to Module 3 of the TeamSTEPPS 2.0 online Master Trainer course: Communication. This is Dr. Brigetta Craft, and I will be guiding you through this module. Learning to properly communicate critic…

5044. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
      August 01, 2010 - How to Report Results of the CAHPS Clinician & Group Survey How to Report Results of the CAHPS Clinician & Group Survey How to Report Results of the CAHPS Clinician & Group Survey Preface The guidance offered in this document brings together and builds on the work of several organizations. The Ameri…

5045. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
      January 01, 2020 - SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript October 2019 https://www.ahrq.gov/sops/index.html 1 Introducing the New SOPS Hospital Survey 2.0 October 30, 2019 – Webcast Transcript Speakers: Laura Gray, M.P.H. Senior Study Director User Network for the AH…

5046. AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2016 (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/natlhacratereport-rebaselining2014-2016_0.pdf
      January 01, 2016 - AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2016 June 2018 AHRQ National Scorecard on Hospital-Acquired Conditions Updated Baseline Rates and Preliminary Results 2014–2016 Summary New patient safety data for 2014 through 2016 continue to show a do…

5047. SHARE Approach Workshop Curriculum | Agency for Healthcare Research and Quality
      www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
      September 01, 2020 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

5048. Medical Office SOPS: 2016 User Comparative Database Report, Part I (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt1.pdf
      January 01, 2016 - Medical Office SOPS: 2016 User Comparative Database Report, Part I MEDICAL OFFICE SURVEY ON PATIEN T SAFETY CULTURE 2016 USER COMPARA TIVE DATAB ASE REPOR T Surveys on Patient Safe ty Culture™ PATIENT SAFETY The authors of this report are responsible for its content. Statements in the report shoul…

5049. Teach-back: Interactive Module Slides (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
      January 01, 2013 - Teach-back: Interactive Module Slides 1 Teach-back Interactive Module Teach-back 1.1 Title Teach-Back Improving Patient Safety by Engaging Patients and Families in Effective Clinician-Patient Communication 2 Teach-back Interactive Module 1.2 AHRQ Sponsored by the Agency for Heal…

5050. Making Informed Consent an Informed Choice: Training for Health Care Professionals (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/health-literacy/professional-training/training-for-health-care-professionals.pdf
      January 01, 2014 - Making Informed Consent an Informed Choice: Training for Health Care Professionals Making Informed Consent an Informed Choice: Training for Health Care Professionals Sponsored by: Agency for Healthcare Research and Quality (AHRQ) Contract No. HHSA290201000031I, Task Order #3 The development and producti…

5051. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
      January 01, 2012 - 2012 CAHPS Clinician & Group Survey Database Chartbook THE CAHPS DATABASE 2012 CAHPS Clinician & Group Survey Database 2012 Chartbook: What Patients Say About Their Health Care Providers and Clinics AHRQ Contract No.: HHSA290201300003C Managed and prepared by: Westat, Rockville, MD Dale Shaller Janice…

5052. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
      April 17, 2017 - Sample Telephone Script for the CAHPS Child Hospital Survey CAHPS® Child Hospital Survey and Instructions Sample Telephone Script for the CAHPS Child Hospital Survey (Child HCAHPS) Document No. 962 Updated 4/17/2017 Sample Telephone Script for the CAHPS® Child Hospital Survey (Child HCAHPS) The foll…

5053. AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2017 (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/hacreport-2019.pdf
      January 01, 2019 - AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2017 January 2019 AHRQ National Scorecard on Hospital-Acquired Conditions Updated Baseline Rates and Preliminary Results 2014–2017 Summary Updated and new patient safety data for 2014 through 2017 conti…

5054. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2021 User Database Report Part II (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-II-SOPS-ASC-DatabaseReport.pdf
      December 01, 2021 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2021 User Database Report Part II Surveys on Patient Safety Culture™ (SOPS®) Ambulatory Surgery Center Survey: 2021 User Database Report Part II: Appendix A—Results by Facility Characteristics Appendix B—Results by Respondent Characteri…

5055. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report Part II (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
      January 01, 2020 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report Part II Surveys on Patient Safety CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User Database Report Part II Appendix A—Overall Results by Facility Characteristics Appendix B—Overall Results by R…

5056. Proposed Changes to the CAHPS Clinician & Group Survey (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
      March 01, 2015 - Proposed Changes to the CAHPS Clinician & Group Survey Proposed Changes to the CAHPS Clinician & Group Survey The Agency for Healthcare Research and Quality’s (AHRQ) CAHPS Consortium is recommending changes to the CAHPS Clinician & Group (CG-CAHPS) Survey and the Patient-Centered Medical Home (PCMH) Item Set. The…

5057. Strategy 2: Communicating for Improve Quality (Tool 6)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
      July 23, 2010 - Strategy 2: Communicating for Improve Quality (Tool 6) Insert hospital logo here Communicating to Improve Quality Training [Hospital Name | Presenter name and title | Date of presentation] Strategy 2: Communicating to Improve Quality Training (Tool 6) Guide to Patient & Family Engagement As people enter the …

5058. 2014 Pilot Study: Value and Efficiency Supplemental Items for the Medical Office SOPS Survey (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/medofficevaluepilotreport.pdf
      November 01, 2017 - 2014 Pilot Study: Value and Efficiency Supplemental Items for the Medical Office SOPS Survey Results From the 2014 Pilot Study of the AHRQ SOPS™ Value and Efficiency Supplemental Items for the Medical Office SOPS Survey Prepared for: Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD 2…

5059. Cerner-Q-A-Session (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/cerner-q-a-session.pdf
      December 14, 2022 - 1 EHR Q&A Sessions Introduction Prior to each EHR Q&A event, participants were asked to submit questions related to the implementation of automatic referral in Meditech, Epic, and Cerner. Most questions concerned diagnostic codes, embedding automatic referral into order sets, getting buy-in from physicians regar…

5060. Module 3, Communication (Instructor Guide, TeamSTEPPS 2.0) (pdf file)
      www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module3/igcommunication.pdf
      October 08, 2015 - Module 3, Communication (Instructor Guide, TeamSTEPPS 2.0) Assumptions Fatigue Distractions HIPAA COMMUNICATION SUBSECTIONS • Importance of Communication • Communication Definition, Standards, and Challenges • Communication Challenges • Inform…