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1. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
   April 01, 2022 - The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,

2. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
   March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

3. AHRQ Customer Service Standards | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/contact/standards.html
   March 01, 2021 - Español FAQs Home About AHRQ Customer Service … SHARE: AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback

4. Variation in the Implementation of California's Full-Service Partnerships | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
   April 01, 2015 - philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services … Directors of high-fidelity programs have prior experience with similar service models; view clients as … High-fidelity programs generally had a pre-existing service philosophy and approach that closely matched

5. Research Training Tools and Resources | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/funding/training-grants/tools.html
   July 01, 2021 - Forms and Notices , as well as Stipend Levels associated, respectively, with the National Research Service … continuation applications for your K02 grant at: Application for Continuation of a Public Health Service … continuation applications for your K01 grant at : Application for Continuation of a Public Health Service … These forms can be found at the following sites: National Research Service Award Research Fellowship … Kirschstein National Research Service Award (NRSA) Stipends, Tuition/Fees and Other Budgetary Levels

6. Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service Referrals | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/pqmp/measures/fecc-care-coordinator-assisted.html
   August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) - 7: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service

7. Choosing a Service Line | Agency for Healthcare Research and Quality
   www.healthcare411.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
   June 01, 2023 - Infections Program Tools Improving Surgical Care and Recovery Choosing a Service … Telemedicine Universal ICU Decolonization Protocol Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023 Page originally created June 2023 Internet Citation: Choosing a Service

8. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
   www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
   November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

9. Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental Illness (pdf file)
   www.healthcare411.ahrq.gov/sites/default/files/publications/files/gilmerstudysnapshot.pdf
   April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental … AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT Variation in the Implementation of California’s Full- Service … Palinkas Background Authorized by California’s Mental Health Services Act (MHSA), full-service partnerships … philosophy, but higher for those related to service array and program structure. … Directors of high-fidelity programs have prior experience with similar service models; view clients

10. High-Risk Deliveries at Facilities With 24/7 In-House Physician Coverage Dedicated to the Obstetrical Service by an Anesthesiologist Who Is Qualified To Provide Obstetrical Anesthesia | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/pqmp/measures/deliveries-with-anesthesiologist.html
    November 01, 2019 - High-Risk Deliveries at Facilities With 24/7 In-House Physician Coverage Dedicated to the Obstetrical Service … High-Risk Deliveries at Facilities With 24/7 In-House Physician Coverage Dedicated to the Obstetrical Service … High-Risk Deliveries at Facilities With 24/7 In-House Physician Coverage Dedicated to the Obstetrical Service

11. CHIPRA 235: Section 1, Table 1. Taxonomy Codes by Specialty and Table 2. Place of Service Codes (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-1-tables-1-2.pdf
    September 24, 2018 - Place of Service Codes Table 1: Taxonomy Codes by Specialty Specialty Taxonomy Code Cardiology … Rheumatology Rheumatology 207RR0500X Pediatric Rheumatology 2080P0216X Table 2: Place of Service … Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service Free-standing Facility … 05 Indian Health Service Provider-standing Facility 06 Tribal 638 Free-standing Facility 07 Tribal

12. AHRQ Signals Plan To Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/888.html
    November 01, 2023 - News Now Events AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines: AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

13. Improving service systems for youth with serious emotional disorders and their families | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary4.html
    September 01, 2015 - Lessons from the National Evaluation of the CHIPRA Quality Demonstration Grant Program Improving service … Program Introduction Reporting and using the Child Core Set of quality measures Transforming service … delivery to promote quality of care Improving service systems for youth with serious emotional disorders … CMEs are a combined service delivery and payment model for integrating services across multiple agencies … Analyzing data on service use, cost, and eligibility from multiple agencies helps States understand how

14. Notice of Intent: AHRQ to Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/news/pcor-noi.html
    November 01, 2023 - Home News Newsroom Notice of Intent: AHRQ to Establish Healthcare Extension Service … Newsletter Events Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023 Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service

15. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

16. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - member feedback • declining survey response rate 16 Opportunity Identification CAHPS® Customer Service … Directory New JIRA process for staff to submit Provider Directory updates 19 Results: Customer Service … Measure 2016 2017 2018 2019 2020 Customer Service Composite 85.40% 90.65% 90.42% 91.01% 91.86% • Get … 85.44% 87.70% • Treated with courtesy and respect 91.97% 97.27% * 97.01% 96.59% 96.02% Customer Service …  CAHPS Customer Service 2017 improvements have held and grown through 2020 20 Results: Rating

17. CHIPRA 236: Section 1, Tables 1 and 2 (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-section-1-tables-1-2.pdf
    October 11, 2018 - Place of Service Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service … Free-standing Facility 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing

18. CHIPRA 236: Technical Specifications (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-tech-specs.pdf
    October 16, 2018 - A higher rate indicates better performance, as reflected by increased availability of service. … Pediatricians 2080P0006X Outpatient Care Any visit within the measurement year with a place of service … Developmental/Behavioral Pediatricians Description Calculation Definitions Table AVS3-B: Place of Service … Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service Free-standing Facility … 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing Facility 07 Tribal 638

19. Advanced Methods in Delivery System Research - Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar03/logicmodelsl.html
    July 01, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure. … Provides information on housing, service utilization and costs. Difference-in-difference analysis. … Service philosophy. Service array / team structure: Service array. Team structure. … Fidelity leads to the Fidelity Domains: Housing/Service Philosophy and Service Array Treatment.

20. Supplemental Items for the CAHPS Hospital Survey: Interpreter Services | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html