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61. 1 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
    July 01, 2007 - health plan to improve customer service for its members. … • Focused on improving customer service, based on the CAHPS survey results showing poor customer service … • Expected that its increased focus on customer service and some improvements in telephone service … Plan Has a False Start; Fails to Meet Customer Service Goals Initial gains in customer service performance … The Plan Met Its Customer Service Performance Goals by the End of 2000 13 The Service Improvement

62. The EvidenceNOW Model: Providing External Support for Primary Care | Agency for Healthcare Research and Quality
    www.ahrq.gov/evidencenow/model/index.html
    March 01, 2023 - extension program, which in turn is based on the successful 100-year-old national Agricultural Extension Service … Just as farmers have profited from the Agricultural Extension Service, primary care practices benefit … can benefit from this support, just like large farms still consult with the Agricultural Extension Service … The extension service is a continuous resource for the practices with which it partners. … Practices may participate in some, but not all, of the initiatives led by the service.

63. Improving Customer Service and Access in a Surgical Practice (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - Improving Customer Service and Access in a Surgical Practice WORKING P A P E R Improving Customer … , facility id, and date of service. 26  Call-abandonment rate. … These data confirmed problems with customer service and access. … service, hold protocol, and correct closure. … • Examine the myths of good customer service.

64. A-13. Measure 10: Changes in clinicians’ knowledge of available services in the local community (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-13.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … community resource Element/ relationship: Clinic/clinician Instrument: Alzheimer's Service … source: Health Professional Survey Measure type: Outcome Date: 1997 Preventive service

65. 1. Treating Tobacco Use and Dependence: 2008 Update | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide01.html
    October 01, 2014 - Public Health Service Clinical Practice Guideline August 2009 Image: This and all following slides … have the abbreviation PHS (Public Health Service) next to a squiggle graphic along the side.

66. Chapter 4. Factors to Consider when Analyzing Data for Multiple Project Sites | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter4.html
    December 01, 2017 - recognize there are differences in the populations living in each site, as well as in the sites’ health service … The health service systems within each project site also vary by organizational type (i.e., IHS or Tribal … Tribal health program may seek to provide health services for AI/ANs living in the project site (i.e., Service … Unit) as well as for AI/ANs from the Tribe who live outside of the IHS Service Unit. … program may focus the provision of specific services in geographic areas that are smaller than the IHS Service

67. Availability and Use of State Medicaid HCBS | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/find3.html
    December 01, 2012 - Waivers may include a wider range of service types than can be provided under State plans. … provided on a fee-for-service basis. … plan service. … or 1915(c) waiver service. … appear to be a covered service under the available waivers.

68. AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pcor/logic-model-healthcare-extension-service.pdf
    September 03, 2024 - AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement AHRQ’s Healthcare … Extension Service, State-based Solu ons to Healthcare Improvement National Coordinating Center (NCC … delivery of quality care for patients in the safety net  Increased knowledge of healthcare extension service

69. Table 6: Number of Home and Community-Based Services Users by State With Use of 1915(c) Waiver Services, 2005 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/tab6.html
    December 01, 2012 - Tables Technical Appendix State Total HCBS Users Type of 1915(c) Waiver Service … s s 52 1,022 1,283 na Notes: Use defined as positive Medicaid payment for the service … An individual can use more than one service. a. Missing MAX data. b. … na = Not applicable because the State does not cover the service under its waivers and there was no reported

70. Table 12: Outcome Indicators by Use of Selected Home and Community-Based Services 1915(c) Waiver Services, 2005 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/tab12.html
    February 01, 2023 - Outcome Indicator Person Used Service Personal Care Case Management Adult Day/ Health Care … Use defined as positive Medicaid payment for the service at any point during the year. … An individual can use more than one service.

71. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

72. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

73. Public Health Service Commissioned Officers Use AHRQ Emergency Preparedness Resources in Training | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/cp30805.html
    October 01, 2014 - Public Health Service Commissioned Officers Use AHRQ Emergency Preparedness Resources in Training … Public Health Service, Kimberly Elenberg, MS, RN, used AHRQ materials during a five-week field emergency … Public Health Service, the Surgeon General's Office of Force Readiness and Deployment collaborated with … also learned about the Pandemic All-Hazards Preparedness Act, a bill that amended the Public Health Service … Preparedness Geographic Location: National Implementer: Public Health Service

74. Mississippi Legislature Influenced by AHRQ Research on Medically Underserved Areas | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/cp31203.html
    October 01, 2014 - A new law in 2003 also reduced the required years of service for each program to be more in line with … The minimum service requirement was reduced from 10 to 6 years for the scholarship program and from 8 … Pathman's research was really pivotal in showing the need to reduce the service years required and was … The remaining three programs had a service obligation of 5 years. … Pathman's research in changing the service year commitment was a great idea and we had hoped it would

75. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
    January 01, 2013 - Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement The Practice Engagement Model Service … Recovery programs • MD Communication Scores and Coaching MGH Service Academy Leader Modules … Recovery • Hourly Rounding For Staff • Best Practices Outlined Above • Service Expectations • … Service Refresher • Survey Basics       Why CG-CAHPS? … Using the 12-Month CG-CAHPS Survey for Service Improvement Dean Clinic A member of SSM Healthcare

76. Executive Summary | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/execsumm.html
    December 01, 2017 - Health Service Utilization Hospital inpatient service utilization includes use of I/T services and … Department of Health and Human Services, Indian Health Service. … Department of Health and Human Services, Indian Health Service. … Public Health Service, Office of the Chief Pharmacist; 2011. 4 U.S. … Department of Health and Human Services, Indian Health Service.

77. Tool 11: Community Resource Guide (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
    September 12, 2016 - perceive that no community resources are available, even though community behavioral health and social service … provider; call 2 days before discharge] [Service provider, such as Aging and Disability Resource … [Name] Contact Name, Number: Service: Eligibility: Food [Name] Contact Name, Number: Service: … : Service: Eligibility: Volunteer Navigators/Assistants [Name] Contact Name, Number: Service: [e.g … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri.

78. Chapter 3. Development of the Data Infrastructure | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter3.html
    December 01, 2017 - and provider type, service dates, diagnostic codes, paid amounts). … Service Unit to the OIT population counts. … Health service utilization: Measures were created to assess inpatient and outpatient service use. … costs for 13 Cost Service Categories . i All Service Categories map to one Cost Service Category. … not compiled for the I/T facilities in the Service Units.

79. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - member feedback • declining survey response rate 16 Opportunity Identification CAHPS® Customer Service … Directory New JIRA process for staff to submit Provider Directory updates 19 Results: Customer Service … Measure 2016 2017 2018 2019 2020 Customer Service Composite 85.40% 90.65% 90.42% 91.01% 91.86% • Get … 85.44% 87.70% • Treated with courtesy and respect 91.97% 97.27% * 97.01% 96.59% 96.02% Customer Service …  CAHPS Customer Service 2017 improvements have held and grown through 2020 20 Results: Rating

80. Chapter 7. Discussion of Project Findings | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter7.html
    December 01, 2017 - Delivery Data Project was designed to provide information on the prevalence of comorbidities, health service … Previous to this project, IHS had such data for only one Service Unit. 3 , 10 Key FY2010 findings include … Findings concerning hospital ED and inpatient service utilization may be used to identify opportunities … Because the project was designed to examine service use and treatment costs within IHS, we believe this … n In such situations, reports based on data compiled with Service Unit data, such as the IHS Diabetes