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461. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
     January 01, 2013 - ........................................................... 9 Health Plan Information and Customer Service … Adult Medicaid sector for all composites and ratings except for Health Plan Information and Customer Service … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat

462. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/diagnostic/Dec-2024-IAWG-roster.pdf
     January 01, 2024 - and Drug Administration, HRSA = Health Resources and Services Administration, IHS = Indian Health Service … Public Health Service, VA = Department of Veterans Affairs.

463. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
     June 02, 2025 - important across all settings ► Age, education, language • Other adjusters are setting specific ► E.g., service … Being above average on a characteristic associated with more positive responses (e.g., maternity service … Payer for hospice care Language spoken at home Asian language survey Language (survey+decedent) Service … line x sex Medicaid dual Relationship of caregiver to decedent Service line x age Low income subsidy … definitely” ► “Yes, somewhat” respondents were similar to “No” respondents ► Surgical and maternity service

464. Appendix V (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv1b.html
     June 01, 2010 - Brain Injury version 3 3 3 4 13 Adults with acquired brain injuries Percentage of new service … Adequacy and reliability of grocery service, home-delivered meals, homemaker and aide services (several … injuries reported among people with mental retardation/developmental disabilities in the course of service … Notes Percentage of enrollees age 18 years and over who had at least one preventive dental service … during the look-back period Wisconsin Department of Health and Family Service, MEDDIC-MS SSI 2007

465. Provider-Offered Insurance Products Among U.S. Health Systems, 2016 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/chsp/insurance-products.pdf
     January 01, 2019 - HMO and PPO products are more common than indemnity fee-for-service plans. 39% of systems (N=626) offer … an insurance product Indemnity fee-for-service plan Health maintenance organization (HMO) Preferred … Across systems of all sizes, HMO and PPO products are more common than indemnity fee-for-service plans … health maintenance organization (HMO), preferred provider organization (PPO), and indemnity fee-for-service … non-Federal general acute care hospital within the system reported having HMO, PPO, or indemnity fee-for-service

466. Provider-Offered Insurance Products among U.S. Health Systems, 2016 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
     January 01, 2019 - HMO and PPO products are more common than indemnity fee-for-service plans. 39% of systems (N=626) offer … an insurance product Indemnity fee-for-service plan Health maintenance organization (HMO) … Across systems of all sizes, HMO and PPO products are more common than indemnity fee-for-service plans … health maintenance organization (HMO), preferred provider organization (PPO), and indemnity fee-for-service … non-Federal general acute care hospital within the system reported having HMO, PPO, or indemnity fee-for-service

467. Presentations | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/index.html
     August 01, 2020 - Treating Tobacco Use and Dependence For public use, these slides are based on the Public Health Service

468. PowerPoint Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/supln-slides.pdf
     January 24, 2025 - Senior Research Associate, Cutler Institute for Health and Social Policy, Muskie School of Public Service … Webinar Kimberley Fox Cutler Institute for Health and Social Policy Muskie School of Public Service … cooperative agreement between Maine DHHS and University of Southern Maine, Muskie School of Public Service … and also continued to improve over more extended period. 67 9/17/15 Muskie School of Public Service … Pediatric Quality Measures for Children Enrolled in MaineCare FFY 2011-2014, Muskie School of Public Service

469. CAHPS Health Plan Survey 5.1H, Adult Version (Medicaid): Survey on the Experiences with Care of Adults Age 18 and Older, as Submitted to the 2023 AHRQ CAHPS Health Plan Survey Database (n = 42 states) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-adult-composite-measures.pdf
     January 24, 2024 - Getting Care Quickly How Well Doctors Communicate Health Planb Information and Customer Service … Getting Care Quickly How Well Doctors Communicate Health Planb Information and Customer Service … Getting Care Quickly How Well Doctors Communicate Health Planb Information and Customer Service … Getting Care Quickly How Well Doctors Communicate Health Planb Information and Customer Service … Department; EHR = Electronic Health Record; EQRO = External Quality Review Organization; FFS = Fee for Service

470. Measuring the Quality of Hospice Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/hospice.html
     January 01, 2023 - , descriptive measures can convey the hospice agency’s capacity for providing high-quality care and service … Social service staff. [1] Sofaer S, Hopper SS, Firminger K, et al.

471. Georgetown University Family Nurse Practitioner Program Trains Hundreds of Students Using AHRQ App to Improve Primary Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201901.html
     March 01, 2019 - and I) reflect the Task Force’s recommendation to clinicians about whether to offer or provide the service … as part of their practice, based on the balance of benefits versus  harms of providing the service.

472. Practice-Based Research Network Business Opportunities with ACOs and Other Health Care Systems: Training and Technical Assistance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/primer-for-pbrn-business-opportunities.pdf
     September 01, 2015 - ▌pg. 4 http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/sharedsavingsprogram/Downloads/ … – David Swieskowski, Mercy ACO ▌pg. 11 The exact balance of research and QI service will depend … Some leaders we spoke to thought that 80% research and 20% QI service would be the optimal division … April 2014; http://www.cms.gov/Medicare/Medicare-Fee-for-Service- Payment/sharedsavingsprogram/Downloads … August 15, 2014; 23. http://www.cms.gov/Medicare/Medicare-Fee-for-Service- Payment/sharedsavingsprogram

473. Conclusion | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/find6.html
     December 01, 2012 - option, but 37 States offer adult day/health care as either a State plan option or a 1915(c) waiver service … Personal care as a State plan service is associated with lower rates of hospitalization. … targeted case management does not exhibit an association with outcome indicator rates, but use of the service … A caveat to these descriptive results is that we cannot separate out the effect of each service individually

474. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - Communication about costs of care S S Coordination of care S C Cultural competence S S Customer service … n/a • Providers’ use of information to coordinate patient care (new to version 3.0) Customer service … • Health plan customer service • Helpful, courteous, and respectful office staff The CAHPS Ambulatory … and consumer’s experience of care organized by topic area (e.g., access, communication, customer service

475. Asthma 1: Emergency Room Visits for Children between 3 and 21 with identifiable asthma (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sas-code.pdf
     October 31, 2018 - Claims will be filtered by time, diagnosis code, and age at service but can be pre-filtered to cut … date is within the measure time frame - claim service date is within the payer enroll period for the … date to create unique service events for each member_id. … date is within the measure time frame -claim service date is within the payer enroll period for the … date to create unique service events for each member_id.

476. Improving Hospital Inpatient Nursing Care: A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
     April 01, 2010 - o Continue to work on increasing staff accountability for service behaviors. 9 2. … • Service alerts. • The hospital’s QI survey. … excellence; and (4) increasing middle management accountability for service. … focus on patient service. … During the emotional support initiative, the units’ goals were focused on service.

477. Patient Experience, Patient Safety, and Provider Well-Being: Associations and Paths (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2023-virtual-research-meeting-summary-patient-experience.pdf
     January 01, 2023 - Such tools serve to uncover safety issues, enhance service recovery efforts, and reveal opportunities … Workforce Well-Being o Session 1: Patient Experience and Staff Well-Being in the National Health Service … Patient Experience and Staff Well-Being in the National Health Service (NHS) Christian van Stolk, Ph.D … Use of a resource such as the FIQS tool can enhance service recovery, reveal systemic problems, and … Using data from the National Health Service in England, collected through surveys and in administrative

478. Conclusion | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep7.html
     June 01, 2010 - that includes both common measures and supplemental measures for specific populations, settings, and service … individual demographic and disability measures related to individual functioning, along with environmental service

479. National Collaborative for Innovation in Quality Measurement--Metabolic Monitoring for Children and Adolescents on Antipsychotics (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-150-section-2-tech-specs.pdf
     November 01, 2014 - events (Table 1), regardless if they are the same or different medications, on different dates of service … events (Table XXX-A), regardless if they are the same or different medications, on different dates of service

480. Tip 3. Make It Easy to Skim Your Health Care Quality Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/resources/writing/tip3.html
     May 01, 2015 - , begin each phrase with an active verb (e.g., get a referral, pick a category, call customer service … ) or a gerund (e.g., getting a referral, picking a category, calling customer service), but not