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  1. www.ahrq.gov/ncepcr/funding/grants/impact/findings/references.html
    February 01, 2017 - Diffusion of innovations in service organizations: systematic review and recommendations. … What providers want from the primary care extension service to facilitate practice transformation.
  2. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/final-impact/refs.html
    October 01, 2015 - Diffusion of innovations in service organizations: systematic review and recommendations. … What providers want from the primary care extension service to facilitate practice transformation.
  3. www.ahrq.gov/funding/training-grants/grants/active/kawards/Kawdsumcarr.html
    October 01, 2014 - Family Medicine Service Award for Commitment to Community Service, Temple University School of Medicine
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
    February 11, 2015 - Webcast CHOC Children’s Hospital, Orange County, California Sandra Schultz Manager of Customer Service … Zoë Vecchio Director of Service Excellence 49 Agenda 1.CHOC’s choice to transition to
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool6_op_dashboard.ppt
    August 30, 2016 - “ Services delivered: “How many discharges received the transitional care service intended?” … populations [#] % of all discharges that are target population discharges [%] Implementation of Service
  6. www.ahrq.gov/patient-safety/resources/resdesign-tool/tkappa.html
    August 01, 2016 - Time analysis of a general medicine service. … Customer Service Alderson PO. … Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence . … Performance improvement with patient service partners. … Sharpen customer service skills with PCRAFT Pursuit.
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
    January 01, 2014 - ......................................................... 12 Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
    October 01, 2014 - ......................................................... 12 Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
    October 01, 2016 - • Maintain fee-for-service revenue and growth. … by hospital. 3 Medical Secretary, Transcriber X Panel Manager Centralized service provided by HFHS … HFHS provides social-service support through a central social service team that helps connect patients … with social service programs, especially insurance or governmental programs for financial coverage … Community Health and Social Service Clinic CHASS Center, Inc. is a community-based, not-for-profit
  10. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mastateataglance.pdf
    March 01, 2012 -  Implementing a more comprehensive provider‐based model of service delivery. … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service
  11. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mdstateataglance.pdf
    March 01, 2012 - the Center for Health Care Strategies (CHCS), to implement a comprehensive provider‐based model of service … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service
  12. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/pastateataglance.pdf
    March 01, 2012 -  Promoting the use of health information technology (IT) to enhance service quality and care coordination … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service
  13. www.ahrq.gov/ncepcr/funding/grants/impact/tools/index.html
    February 01, 2017 - Arthur Kaufman, MD, et al Select to view site   A Health Care Cooperative Extension Service … Mold, MD, MPH Select for PDF file   A Cooperative Extension Service for Primary Care in Oklahoma … College of Medicine Select for PPT file What Providers Want From the Primary Care Extension Service … Medicine discusses the results of a survey that asks providers what aspects of the Primary Care Extension Service
  14. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
    August 01, 2015 - Arthur Kaufman, MD, et al Select to view site A Health Care Cooperative Extension Service … Mold, MD, MPH Select for PDF file A Cooperative Extension Service for Primary Care in … of Medicine Select for PPT file What Providers Want From the Primary Care Extension Service … Medicine discusses the results of a survey that asks providers what aspects of the Primary Care Extension Service
  15. www.ahrq.gov/es/research/publications/pubcomguide/pcguide2apc.html
    June 01, 2020 - Links to external resources cannot imply endorsement of a specific commercial product or service. … not displayed in a way that would imply the Agency’s endorsement of a specific commercial product or service
  16. www.ahrq.gov/cahps/surveys-guidance/cg/improve/index.html
    July 01, 2022 - Case studies and reports on this topic include the following: Improving Customer Service at Health … Improving Customer Service and Access in a Surgical Practice (PDF, 998 KB).
  17. www.ahrq.gov/research/publications/pubcomguide/pcguide2apc.html
    June 01, 2020 - Links to external resources cannot imply endorsement of a specific commercial product or service. … not displayed in a way that would imply the Agency’s endorsement of a specific commercial product or service
  18. www.ahrq.gov/funding/grantee-profiles/grtprofile-desalvo.html
    October 01, 2016 - through direct patient care, medical education, policy and administrative roles, research, and public service … Public Health Service Commissioned Corps—as well as 10 regional health offices across the Nation and
  19. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/14289-Jack-draft-1.pdf
    January 19, 2005 - CONTEXT: Our team studied the transition from the inpatient service at Boston Medical Center (BMC) to … Inclusion criteria were (1) patients hospitalized to the BHN inpatient service within the past 6 months … Manasseh, Director of the Inpatient Medicine service. … Readmission to an Urban Medical Service. Society of Teachers of Family Medicine. … Diana Marsh, RN Case Manager in the Inpatient Service Kathleen McKenna, MPH Research Assistant
  20. www.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/implementation-guide/implementation-guide-appendix-m.docx
    August 03, 2015 - · Placed by urology service (check plan with urology service). · Required highly accurate output measurements

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