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401. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - of care S S Coordination of care S C Cultural competence S S Customer service … Providers' use of information to coordinate patient care (new to version 3.0) Customer service … Health plan customer service Helpful, courteous, and respectful office staff … ’s and consumer's experience of care organized by topic area (e.g., access, communication, customer service

402. Appendixc Datasources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqdr16/appendixc_datasources.pdf
     January 01, 2016 - Administration  Uniform Data System (UDS)  HIV/AIDS Bureau - Ryan White HIV/AIDS Program Indian Health Service …  Indian Health Service National Data Warehouse (NDW) National Institutes of Health  United States … Centers for Medicare & Medicaid Services Health Resources and Services Administration Indian Health Service

403. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Blue Plus 2014 MNCare/PMAP Service Area Rock Nobles Jackson Martin Faribault Freeborn FillmoreMower … Needed Care 62% 67% Getting Care Quickly 58% 62% Doctor Communication 75% 79% Health Plan Info and Service … care network not based on gatekeeper model Health Plan Systems • Dedicated Govt Prog Customer Service

404. 5. Conclusion and Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/final-report/section5.html
     October 01, 2015 - applications, and develop the stakeholder relationships that underpin successful efforts to transform service … As Federal and State policymakers develop new efforts to stimulate innovation in service delivery systems

405. Table 4.1. Measure Measure Mapping Table | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
     March 01, 2013 - experience * * * * ** * Cost/efficiency * * * ** ** ** Delivery of service … 15 , 17 , 21 ** ** (1) 16 ** Self-management support * * * ** * ** Service

406. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Plan Outside-In (Insights) Execution Rating of Health Plan Access to Health Care Customer Service … to Results Strategic / Business Plan Outside-In (Insights) Execution Focus Areas Customer Service

407. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/find1.html
     December 01, 2012 - State, the health of the HCBS population is also described within the context of State policies and service … policy contextual attributes of potential interest, including by HCBS subpopulation, demographics, service

408. Comparative Health System Performance Initiative: Compendium of U.S. Health Systems, 2020, Group Practice Linkage File, Technical Documentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2020-group-practice-linkage-file-tech-doc.pdf
     January 01, 2020 - A date of service can include more than one service and multiple Medicare claims. … of service code=21); and • Emergency Room-Hospital (place of service code=23). … and • Referred to the same patient and service based on matching (1) beneficiary ID, service date … , and procedure code or (2) beneficiary ID, service date, and NPI of the service provider.xxiii xxiii … using HOPD as the place of service.

409. Strategy 6F: On-Demand Advice, Diagnosis, and Treatment for Minor Health Conditions | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
     April 01, 2023 - Many of these patients—particularly those used to receiving "on-demand" service in other sectors of the … The virtuwell service is covered by most insurers—including Medicare, which authorized coverage in 2011 … , making it the first online care service to receive such authorization. … should also make it clear what the service specifically does and does not do. … An economic analysis of a nurse-led telephone triage service.

410. Healthier Pregnancy: Tools and Techniques to Best Provide ACA-Covered Preventive Services Provider Fact Sheet (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/healthier-pregnancy/documents/intimate-partner-violence-provider-fact-sheet.pdf
     December 01, 2013 - and Techniques to Best Provide ACA-Covered Preventive Services Provider Fact Sheet Preventive Service … Preventive Service Task Force (USPSTF) Recommendation: Screen women of childbearing age for intimate … effectiveness of interventions to increase the safety of abused women.7 How frequently is this preventive service … The National Health Collaborative on Violence and Abuse list of recommended Preventive Medicine Service … http://www.healthcaresaboutipv.org/wp-content/blogs.dir/3/files/2013/11/Preventive-Medicine-Service-Codes.pdf

411. Patient-Centered Medical Home Decisionmaker Brief: Improving Evaluations of the Medical Home (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/improving-evaluations-of-the-medical-home.pdf
     September 01, 2011 - anticipated to have a plausible effect of a 40 percent increase in the delivery of a selected preventive service … 20-100 intervention practices may have the statistical power to detect plausible effects on cost and service … with well over 100 intervention practices are likely to be able to demonstrate effects on cost and service … In addition, there is less variation in cost and service use among this subset of patients than across … which often take on a limited number of values (for example, whether a patient received a specific service

412. Pathways Community HUB Manual (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/innovations/CommunityHubManual.pdf
     January 01, 2016 - There can only be one Pathways Community HUB in a defined service area. … In typical direct service and care coordination contracts, the provider of the direct service or the … The Pathways themselves are the primary billing unit for service. … - The Housing Pathway can be assigned to the social service funding stream. … that incentivize service to those in greatest need is essential.

413. Appendix III (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiie.html
     June 01, 2010 - Tool or Measure Set: Connecticut Department of Mental Retardation Quality Service Review Tool Data … providers and 12 for residential service providers) HCBS MS Domains: Person Centeredness/Autonomy … During the interview the reviewer also verifies receipt of the services in the service plan and notes … : Staff in the Office of DD conduct quarterly "look behind" reviews on a 5% sample of individuals' service … whether assessments are completed according to timeframes, whether assessed needs are addressed in service

414. Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/766.html
     June 01, 2021 - Effect of enhanced primary care for people with serious mental illness on service use and screening. … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

415. Receipt and Referral Process | Agency for Healthcare Research and Quality
     www.ahrq.gov/funding/process/review/refproc.html
     March 01, 2019 - of Health 6701 Rockledge Drive, Suite 1040 MSC 7710 Bethesda, MD 20892-7710 (United States Postal Service … (USPS) Express or Regular mail) or Bethesda, MD 20817 (Express/Courier Non-USPS Service) The telephone

416. Reporting of Adverse Drug Events: Examination of a Hospital Incident Reporting System (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Desikan.pdf
     March 01, 2002 - Significant differences by service (P < 0.001) were present for potential adverse drug event rates in … RMEES and PHRED, but preventable adverse drug event rates did not differ significantly (P > 0.05) by service … Preventable adverse drug event rates per 1,000 patient days did not differ significantly by service … surgery service [x=3.5, y=9.5]) and were not included in graph due to instability of the estimated … the individual hospital units comprising each service in both systems.

417. 4. How Do Existing Measures of Clinical-Community Relationships Align with the Measurement Framework? | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas4.html
     March 01, 2013 - to assess the clinic/clinician-community resource relationship: #9—Physician satisfaction with service … coordination (Alzheimer's Service Coordination Program [ASCP] Physician Survey) … Delivery of service (patient-community relationship element). … for counseling effect on the patient's rate of confirming the referral by contacting the community service … for change on actual completion of counseling services, look at the measure(s) in the delivery of service

418. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
     January 01, 2016 - 58% 74% 75% 65% How Well Doctors Communicate 74% 78% 79% 78% Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and Customer Service … 75% How Well Doctors Communicate 70% Health Plan Information and Customer Service … Health Plan Information & Customer Service In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?

419. Agency-Specific Plans | Agency for Healthcare Research and Quality
     www.ahrq.gov/workingforquality/reports/agency-specific-progress.html
     April 01, 2017 - Substance Abuse and Mental Health Services Administration (SAMHSA) 2016 (PDF, 217 KB) Indian Health Service … 716 KB) Health Resources and Services Administration (HRSA) 2013 (PDF, 1.54 MB) Indian Health Service

420. William J. Martin II, M.D. | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/healthier-pregnancy/organizations/martin.html
     April 01, 2015 - His professional service includes being president of the American Thoracic Society, president of the … the Wabash Award from the governor of Indiana; NIH's Director's Award; and the President's Volunteer Service