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Showing results for "service".

21. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

22. Improving Customer Service and Access in a Surgical Practice (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - Improving Customer Service and Access in a Surgical Practice WORKING P A P E R Improving Customer … , facility id, and date of service. 26  Call-abandonment rate. … These data confirmed problems with customer service and access. … service, hold protocol, and correct closure. … • Examine the myths of good customer service.

23. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

24. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

25. AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pcor/logic-model-healthcare-extension-service.pdf
    June 02, 2025 - AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement AHRQ’s Healthcare … Extension Service, State-based Solu ons to Healthcare Improvement National Coordinating Center (NCC … delivery of quality care for patients in the safety net  Increased knowledge of healthcare extension service

26. ARRA Delivery System Initiative | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-gilmer.html
    December 01, 2017 - Combining Fidelity and Research: Lessons From a Study of California's Full Service Partnerships. … A Full-Service Program for Homeless People With Severe Mental Illness. … Variation in the implementation of California's Full Service Partnerships for persons with serious mental … Full-service partnerships among adults with serious mental illness in California: impact on utilization … Variations in full service partnerships and fidelity to the Housing First Model.

27. Transforming service delivery to promote quality of care | Agency for Healthcare Research and Quality
    www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary3.html
    September 01, 2015 - Lessons from the National Evaluation of the CHIPRA Quality Demonstration Grant Program Transforming service … Program Introduction Reporting and using the Child Core Set of quality measures Transforming service … delivery to promote quality of care Improving service systems for youth with serious emotional disorders … Fourteen States fielded projects in this topic area, 7 examining service delivery models in settings … Lessons learned To make progress in transforming service delivery systems, States will need a combination

28. Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service Referrals | Agency for Healthcare Research and Quality
    www.ahrq.gov/pqmp/measures/fecc-care-coordinator-assisted.html
    August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) - 7: Care Coordinator Assisted with Specialist Service

29. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
    February 01, 2020 - Paying Attention to Customer Service 3.E. … Characteristics of effective service-oriented leaders Desired characteristics of service-oriented … Why Worry About Customer Service? … Health care organizations also need to pay attention to customer service because service quality and … Maintain your focus on service Resources About Improving Customer Service in Health Care Many customer-service

30. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

31. Clinical Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Harney_89.pdf
    May 01, 2007 - Clinical Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility Clinical … Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility Kathy M. … In 2003, Children’s Hospital Boston implemented an inpatient anticoagulation screening service. … A PNP was hired, and the anticoagulation service began in August of 2003. … all issues were addressed by the anticoagulation service PNP or the hematology attending.

32. CHIPRA 235: Section 1, Table 1. Taxonomy Codes by Specialty and Table 2. Place of Service Codes (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-1-tables-1-2.pdf
    June 02, 2025 - Place of Service Codes Table 1: Taxonomy Codes by Specialty Specialty Taxonomy Code Cardiology … Rheumatology Rheumatology 207RR0500X Pediatric Rheumatology 2080P0216X Table 2: Place of Service … Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service Free-standing Facility … 05 Indian Health Service Provider-standing Facility 06 Tribal 638 Free-standing Facility 07 Tribal

33. AHRQ National Research Service Award (NRSA) Program | Agency for Healthcare Research and Quality
    www.ahrq.gov/funding/training-grants/nrsa.html
    January 01, 2025 - AHRQ National Research Service Award (NRSA) Program Predoctoral and Postdoctoral Research Training … support for predoctoral and postdoctoral research education of scholars through the National Research Service … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award. … Program Contact Derrick Wyatt, M.S.N., RN-BC, CPHIMS Program Area: National Research Service Award (

34. Technical Assistance Webinars | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/webinars.html
    October 01, 2024 - components of the three Notice of Funding Opportunities (NOFOs) that are part of AHRQ's Healthcare Extension Service … Notice of Funding Opportunity for a National Evaluation Center (NEC) for AHRQ’s Healthcare Extension Service … s  Notice of Funding Opportunity for a National Coordinating Center for AHRQ’s Healthcare Extension Service … www.youtube-nocookie.com/embed/NtlR1MV0No0 Video: Technical Assistance Webinar for AHRQ Healthcare Extension Service

35. Exhibit 5-11. Measure 11: Whether or not a clinician would refer any family caregiver to intervention in the future (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex511.html
    March 01, 2013 - experience Element/ relationship: Clinic/ clinician-community resource Instrument: Alzheimer's Service … Survey Purpose: Physicians are asked whether they would refer their patients to the Alzheimer's Service … source: Health professional survey Measure type: Outcome Date: 1997 Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service … caregivers by linking primary care physicians with community-based dementia care services: The Alzheimer's Service

36. Exhibit 5-10. Measure 10: Changes in clinicians’ knowledge of available services in the local community (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex510.html
    March 01, 2013 - with community resource Element/relationship: Clinic/clinician Instrument: Alzheimer's Service … increased, remained unchanged, or decreased compared with before their participation in the Alzheimer's Service … source: Health professional survey Measure type: Outcome Date: 1997 Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service … caregivers by linking primary care physicians with community-based dementia care services: The Alzheimer's Service

37. Appendix D. Clinical-Community Relationships Measures Instruments (continued) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd4.html
    March 01, 2013 - Interview—Linkages with External Organisations of Providers (GP-LI) 109 Alzheimer's Service … Fortinsky, PhD Alzheimer's Service Coordination Program Physician Survey—April 1998 Dear Doctor … for the Alzheimer's Service Coordination Program (ASCP). … Have you had any telephone contact with the ASCP Service Coordinator since referring your patients and … Would you like to have more, less, or about the same contact with the ASCP Service Coordinator after

38. References | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/references.html
    December 01, 2017 - Department of Health and Human Services, Indian Health Service. … Department of Health and Human Services, Indian Health Service. … The costs of treating American Indian adults with diabetes within the Indian Health Service. Am. … Public Health Service, Office of the Chief Pharmacist; 2011. U.S. … Department of Health and Human Services, Indian Health Service.

39. Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/newsroom/case-studies/cquips0504.html
    October 01, 2014 - Health Plan Uses AHRQ Data and Surveys to Improve Service to Patients and Their Families Search All … August 2005 MetroPlus Health Plan in New York City is using CAHPS® data and surveys to improve the service … The clinic's administrators had some basic satisfaction data as well as anecdotal evidence of service-related … The Woodhull Clinic began by asking the New York University (NYU) Center for Health and Public Service … The team consulted The CAHPS Improvement Guide and worked with a national expert in improving service

40. Improving service systems for youth with serious emotional disorders and their families | Agency for Healthcare Research and Quality
    www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary4.html
    September 01, 2015 - Lessons from the National Evaluation of the CHIPRA Quality Demonstration Grant Program Improving service … Program Introduction Reporting and using the Child Core Set of quality measures Transforming service … delivery to promote quality of care Improving service systems for youth with serious emotional disorders … CMEs are a combined service delivery and payment model for integrating services across multiple agencies … Analyzing data on service use, cost, and eligibility from multiple agencies helps States understand how