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Showing results for "service".

21. A-11. Measure 8: Plan of care includes at least one public and/or private community service/resource | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-11.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … “Yes” only if one public and/or private service is included in the plan.

22. AHRQ Employees Exemplify Public Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/news/blog/ahrqviews/public-service-recognition-week.html
    May 01, 2018 - AHRQ Views: Blog posts from AHRQ leaders AHRQ Employees Exemplify Public Service … This week is Public Service Recognition Week , and I offer high praise to all of the nearly 300 AHRQ … Center for Quality improvement and Patient Safety, received the Secretary’s Award for Distinguished Service … , M.S.N., Darryl Gray, M.D., and Melissa Miller, M.D., with the Secretary’s Award for Distinguished Service … Center for Quality Improvement and Patient Safety, with the HHS Secretary’s Award for Distinguished Service

23. AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/index.html
    February 01, 2025 - AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement Applications … currently being reviewed for applicants seeking to join AHRQ’s recently launched Healthcare Extension Service … The goal of AHRQ's Healthcare Extension Service is to accelerate the dissemination and implementation … The Healthcare Extension Service program is designed to enhance healthcare delivery through improvements … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

24. New Case Study About Improving Health Plan Customer Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/news/news2016-6.html
    October 01, 2016 - New Case Study About Improving Health Plan Customer Service A new case study , "Improving Customer … Service at Health Share of Oregon," highlights the strategies implemented by Health Share of Oregon, … a coordinated care organization serving Medicaid recipients, to ensure that its customer service staff

25. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

26. Creating an Effective Customer Service Training Program | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/podcasts/customer-serv-program.html
    October 01, 2021 - Creating an Effective Customer Service Training Program Lisa Sergy System Faculty Practice Group … overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service

27. AHRQ's Healthcare Extension Service Logic Model | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/technical-resources/logic-model.html
    September 01, 2024 - AHRQ's Healthcare Extension Service Logic Model This Logic Model (PDF, 423 KB) shows how AHRQ's … Healthcare Extension Service is intended to provide state-based solutions for healthcare improvement

28. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - service in a health plan. … • Bringing customer service in-house • Hiring to support a culture of service • Meeting the needs of … customer service in-house For its first year and a half, Health Share’s customer service was handled … staff that would strive to understand what good service means to members and contribute to a service … Improving Customer Service at Health Share of Oregon 4 Another key aspect of Health Share’s service

29. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

30. Appendix A: AHRQ/IHS Improving Health Care Delivery Data Project. Methods | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/appendixa.html
    December 01, 2017 - Definition of Project Service Categories based on IHS Clinic Codes Outpatient service utilization is … reported by Service Category. … costs for 13 Cost Service Categories. … All Service Categories map to one Cost Service Category. … on service utilization.

31. National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvements | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/coordinating-center.html
    February 01, 2025 - National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … reviewed for those wishing to establish a National Coordinating Center for AHRQ’s Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

32. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

33. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - Standards for Customer Service November 2017 6.Q-1 6.Q. … STANDARDS FOR CUSTOMER SERVICE 6.Q.1. … customer service … Standards for Customer Service November 2017 6.Q-5 6.Q.3. …  Implemented financial incentive program for Customer Service Representatives to promote the self-service

34. Case Studies of Quality Improvement Initiatives | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Case-Study_QI-Initiatives.html
    April 01, 2020 - Improving Customer Service and Access in a Surgical Practice This case study (PDF, 998 KB) describes … a surgical practice's successful implementation of a six-step plan to improve customer service and access … Improving Performance for Health Plan Customer Service This case study (PDF, 1.2 MB) focuses on the … successful quality improvement methods employed by a health plan to improve customer service for its

35. ARRA Delivery System Initiative | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-gilmer.html
    December 01, 2017 - Combining Fidelity and Research: Lessons From a Study of California's Full Service Partnerships. … A Full-Service Program for Homeless People With Severe Mental Illness. … Variation in the implementation of California's Full Service Partnerships for persons with serious mental … Full-service partnerships among adults with serious mental illness in California: impact on utilization … Variations in full service partnerships and fidelity to the Housing First Model.

36. Standardized Patient Clinical Vignettes and Topic-specific Interview Presentations | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/tools/healthier-pregnancy/presentations/vignettes.html
    August 01, 2019 - Successful Implementation of Clinical Preventive Service: Tobacco Use Counseling Length - 24:28 This … online presentation focuses on the preventive service of tobacco use cessation counseling. … The presenter will provide scientific evidence to support the need for the service, specific tools and … The presenter will provide scientific evidence scientific evidence to support the need for the service … online presentation focuses on the preventive service of depression screening.

37. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

38. Clinical Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Harney_89.pdf
    May 01, 2007 - Clinical Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility Clinical … Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility Kathy M. … In 2003, Children’s Hospital Boston implemented an inpatient anticoagulation screening service. … A PNP was hired, and the anticoagulation service began in August of 2003. … all issues were addressed by the anticoagulation service PNP or the hematology attending.

39. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
    February 01, 2020 - Paying Attention to Customer Service 3.E. … Characteristics of effective service-oriented leaders Desired characteristics of service-oriented … Why Worry About Customer Service? … Health care organizations also need to pay attention to customer service because service quality and … Maintain your focus on service Resources About Improving Customer Service in Health Care Many customer-service

40. Preventive Service: Alcohol Misuse Screening & Behavioral Counseling Intervention (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/healthier-pregnancy/documents/alcohol-misuse-provider-fact-sheet.pdf
    January 01, 2014 - Preventive Service: Alcohol Misuse Screening & Behavioral Counseling Intervention Healthier Pregnancy … Tools and Techniques to Best Provide ACA-Covered Preventive Services Provider Fact Sheet Preventive Service … Preventive Service Task Force (USPSTF) Recommendation: Screen adults aged 18 years or older for alcohol … disabilities are known as fetal alcohol spectrum disorders (FASDs).4 How frequently is this preventive service … The Centers for Medicare and Medicaid Services (CMS) also provides information about preventive service