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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-11.html
October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource … Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … “Yes” only if one public and/or private service is included in the plan.
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www.ahrq.gov/news/blog/ahrqviews/public-service-recognition-week.html
May 01, 2018 - AHRQ Views: Blog posts from AHRQ leaders
AHRQ Employees Exemplify Public Service … This week is Public Service Recognition Week , and I offer high praise to all of the nearly 300 AHRQ … Center for Quality improvement and Patient Safety, received the Secretary’s Award for Distinguished Service … , M.S.N., Darryl Gray, M.D., and Melissa Miller, M.D., with the Secretary’s Award for Distinguished Service … Center for Quality Improvement and Patient Safety, with the HHS Secretary’s Award for Distinguished Service
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www.ahrq.gov/pcor/healthcare-extension-services/index.html
February 01, 2025 - AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement
Applications … currently being reviewed for applicants seeking to join AHRQ’s recently launched Healthcare Extension Service … The goal of AHRQ's Healthcare Extension Service is to accelerate the dissemination and implementation … The Healthcare Extension Service program is designed to enhance healthcare delivery through improvements … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service
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www.ahrq.gov/cahps/news-and-events/news/news2016-6.html
October 01, 2016 - New Case Study About Improving Health Plan Customer Service
A new case study , "Improving Customer … Service at Health Share of Oregon," highlights the strategies implemented by Health Share of Oregon, … a coordinated care organization serving Medicaid recipients, to ensure that its customer service staff
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Strategy 6Q: Standards for Customer Service
Contents
6.Q.1. The Problem
6.Q.2. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service
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www.ahrq.gov/cahps/news-and-events/podcasts/customer-serv-program.html
October 01, 2021 - Creating an Effective Customer Service Training Program
Lisa Sergy
System Faculty Practice Group … overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service
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www.ahrq.gov/pcor/healthcare-extension-services/technical-resources/logic-model.html
September 01, 2024 - AHRQ's Healthcare Extension Service Logic Model
This Logic Model (PDF, 423 KB) shows how AHRQ's … Healthcare Extension Service is intended to provide state-based solutions for healthcare improvement
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - service in a health plan. … • Bringing customer service in-house
• Hiring to support a culture of service
• Meeting the needs of … customer service in-house
For its first year and a half, Health Share’s
customer service was handled … staff that
would strive to understand what good service
means to members and contribute to a service … Improving Customer Service at Health Share of Oregon
4
Another key aspect of Health Share’s service
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Service Recovery Programs
November 2017 6.P-1
6.P. SERVICE RECOVERY PROGRAMS
6.P.1. … for service
recovery. … Wendy Leebov, a national expert on service recovery in health care,
service recovery is everybody’s … Service Recovery Programs
November 2017 6.P-4
The Axioms of Service Recovery
When problems with … service recovery.
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www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/appendixa.html
December 01, 2017 - Definition of Project Service Categories based on IHS Clinic Codes
Outpatient service utilization is … reported by Service Category. … costs for 13 Cost Service Categories. … All Service Categories map to one Cost Service Category. … on service utilization.
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www.ahrq.gov/pcor/healthcare-extension-services/coordinating-center.html
February 01, 2025 - National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … reviewed for those wishing to establish a National Coordinating Center for AHRQ’s Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
November 01, 2017 - Standards for Customer Service
November 2017 6.Q-1
6.Q. … STANDARDS FOR CUSTOMER SERVICE
6.Q.1. … customer service … Standards for Customer Service
November 2017 6.Q-5
6.Q.3. … Implemented financial incentive program for Customer Service Representatives
to promote the self-service
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
November 01, 2017 - Standards for Customer Service
November 2017 6.Q-1
6.Q. … STANDARDS FOR CUSTOMER SERVICE
6.Q.1. … customer service … Standards for Customer Service
November 2017 6.Q-5
6.Q.3. … Implemented financial incentive program for Customer Service Representatives
to promote the self-service
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www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Case-Study_QI-Initiatives.html
April 01, 2020 - Improving Customer Service and Access in a Surgical Practice
This case study (PDF, 998 KB) describes … a surgical practice's successful implementation of a six-step plan to improve customer service and access … Improving Performance for Health Plan Customer Service
This case study (PDF, 1.2 MB) focuses on the … successful quality improvement methods employed by a health plan to improve customer service for its
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www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-gilmer.html
December 01, 2017 - Combining Fidelity and Research: Lessons From a Study of California's Full Service Partnerships. … A Full-Service Program for Homeless People With Severe Mental Illness. … Variation in the implementation of California's Full Service Partnerships for persons with serious mental … Full-service partnerships among adults with serious mental illness in California: impact on utilization … Variations in full service partnerships and fidelity to the Housing First Model.
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www.ahrq.gov/ncepcr/tools/healthier-pregnancy/presentations/vignettes.html
August 01, 2019 - Successful Implementation of Clinical Preventive Service: Tobacco Use Counseling Length - 24:28
This … online presentation focuses on the preventive service of tobacco use cessation counseling. … The presenter will provide scientific evidence to support the need for the service, specific tools and … The presenter will provide scientific evidence scientific evidence to support the need for the service … online presentation focuses on the preventive service of depression screening.
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www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service.
Getting Needed Prescription Drugs.
Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Harney_89.pdf
May 01, 2007 - Clinical Impact of an Anticoagulation Screening Service at a Pediatric Tertiary Care Facility
Clinical … Impact of an Anticoagulation Screening
Service at a Pediatric Tertiary Care Facility
Kathy M. … In 2003, Children’s Hospital Boston implemented an
inpatient anticoagulation screening service. … A PNP was hired, and the anticoagulation service began in August of 2003. … all issues were
addressed by the anticoagulation service PNP or the hematology attending.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
February 01, 2020 - Paying Attention to Customer Service
3.E. … Characteristics of effective service-oriented leaders
Desired characteristics of service-oriented … Why Worry About Customer Service? … Health care organizations also need to pay attention to customer service because service quality and … Maintain your focus on service
Resources About Improving Customer Service in Health Care
Many customer-service
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/healthier-pregnancy/documents/alcohol-misuse-provider-fact-sheet.pdf
January 01, 2014 - Preventive Service: Alcohol Misuse Screening & Behavioral Counseling Intervention
Healthier Pregnancy … Tools and Techniques to Best Provide ACA-Covered Preventive Services
Provider Fact Sheet
Preventive Service … Preventive Service Task Force (USPSTF) Recommendation:
Screen adults aged 18 years or older for alcohol … disabilities are known as fetal
alcohol spectrum disorders (FASDs).4
How frequently is
this preventive
service … The Centers for Medicare and Medicaid Services (CMS) also provides information
about preventive service