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Total Results: 5,810 records

Showing results for "service".

141. Evaluating the CHIPRA Quality Demonstration Grant Program: An Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qtag-presentation.pdf
     September 01, 2015 - states implemented 52 projects across 5 topic areast Category 3 States Measures (10) HIT (12) Service … core measure set to CMS - Using core measures for quality improvement (QI) initiatives - Improving service … models, continued  Electronic screening tools can support data quality, patient tracking and service … initiatives Findings: Using core quality measures for State-based QI initiatives, cont’d Findings: Service … delivery models Preliminary findings on service delivery models, continued Other preliminary findings

142. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
     June 02, 2025 - “Did you have a customer service experience?” Boom, I’m going to rate the plan lower. … : the paying claims, the customer service, and the information on cost. … Those three composites were aggregated into a summary indicator of plan service. … More than ever, it’s important to zero in on the plan service topic in particular. … That the cost information isn’t available, that customer service isn’t quite up to snuff in a world

143. Potential Measures for Clinical-Community Relationships: A Supplement (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/ccrm-atlas-suppl.pdf
     October 01, 2013 - CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination … For clinicians and service-delivery organizations, the measures must assess important aspects of service … averaged across all referrals for which the service is delivered. … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination

144. Potential Measures for Clinical-Community Relationships: A Supplement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/resources/ccrm-atlas-suppl/ccrm-atlas-suppl.pdf
     October 01, 2013 - CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination … For clinicians and service-delivery organizations, the measures must assess important aspects of service … averaged across all referrals for which the service is delivered. … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination

145. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
     October 01, 2013 - by our service excellence staff. … We also have customer service workshops and Webinars so that we have ongoing training on customer service … time because the service best practices are pretty universal. … We produce a clinical service level which shows data across practices within a given clinical service … We have a coach who is a social worker on our service team.

146. Clinic/Clinician-Community Resource Relationships | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-5.html
     October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Notes A referral may be actionable even if the service is not actually delivered. … averaged across all referrals for which the service is delivered.

147. AHRQ Report to Congress Describes Sepsis’ Burgeoning Burden on Hospital Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/929.html
     September 01, 2024 - Technical Assistance Webinar Scheduled Sept. 27 for AHRQ Healthcare Extension Service Cooperative Applicants … Technical Assistance Webinar Scheduled Sept. 27 for AHRQ Healthcare Extension Service Cooperative Applicants … of AHRQ’s Healthcare Extension Cooperatives, a central part of AHRQ's emerging Healthcare Extension Service … The Healthcare Extension Service will accelerate the dissemination and implementation of patient-centered … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

148. South Carolina State at a Glance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/scstateataglance.pdf
     March 01, 2012 -  Promoting the use of health information technology (IT) to enhance service quality and care coordination …  Implementing more comprehensive provider‐based models of service delivery. … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service … Carolina under the CHIPRA Quality Demonstration Grant Program visit their website http://www.scdhhs.gov/service

149. A-10. Measure 7: Information about area (community) resources is offered by clinician | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-10.html
     October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Measure type: Structural Date: 2003 Preventive service/ USPSTF: Other – Mental Health *

150. Examples of Health Plan Quality Measures for Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/health-plan/examples.html
     December 01, 2022 - Patient-Centeredness Measures Health plan members’ reports on the care and service they received … Measures Descriptive measures can convey the health plan’s capacity for providing high-quality care and service … measures varies depending upon the plan type [i.e., Health Maintenance Organizations (HMOs), Point-of-Service

151. New Mexico Hospitals Use AHRQ Toolkit to Revise Protocol for Preventing Blood Clots | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcquips98.html
     October 01, 2014 - Public Health Service-Indian Health Service-Gallup Indian Medical Center in Gallup, New Mexico, entered … Public Health Service. … 55 to 100 percent for surgical prophylaxis and 100 percent for patients admitted to the hospitalist service … Public Health Service-Indian Health Service-Shiprock Service Unit-Northern Navajo Medical Center in

152. Healthcare Expenditures Among People With High Expenses | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/visualizations/healthcare-expenditures.html
     April 01, 2025 - hypertension, diabetes), demographic group (age, race), payment source (e.g., Medicare), and type of service … Categories-Type of Service: For people in the bottom 50 percent expenditure tier, more than half of

153. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
     October 08, 2013 - Using the CG-CAHPS 12-Month Survey for Quality Improvement Using the 12-Month CG-CAHPS Survey for Service … conversations or are on non-work related phone calls) Actions • Behaviors emphasized during customer service … orientation for new employees • Behaviors emphasized during customer service workshops and webinars … • All new providers shadowed at 3 months and again at 12 to 15 months of employment • Based on service … 0.0% 0.0% 3.0% 4.5% 19.4% 73.1% 92.5% Questions Using the 12-Month CG-CAHPS Survey for Service

154. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary1.html
     September 01, 2015 - Program Introduction Reporting and using the Child Core Set of quality measures Transforming service … delivery to promote quality of care Improving service systems for youth with serious emotional disorders … Transforming service delivery to promote quality of care. … Improving service systems for youth with serious emotional disorders.

155. Technical Appendix | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/tap.html
     December 01, 2012 - Additional data sources were used to describe the service system characteristics (e.g., types of services … State plan use was defined as Medicaid fee-for-service use of any of the following: personal care (PS … Quarterly versions of State plan use were subsequently based on service begin and end dates on the OT … Quarterly versions of waiver service use were subsequently based on service begin and end dates on the … To determine if an individual was enrolled in a 1915(c) waiver plan that provided the subject service

156. Creating an Improvement Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
     January 01, 2011 - We look at “CareFirst Service,” how do we treat our patients and visitors, “People,” how do we recruit … So it’s very important for us that we have a consistent service across all of our service lines and … Slide 13 Now if we go to the next slide, I just want to touch on a few of the service tactics. … , then they need to get great service. … Slide 15 If you go to the next slide, that’s just a sample of one of our service recovery coupons.

157. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
     January 01, 2023 - Customer service gave necessary information or help Customer service was courteous and respectful … Customer service at child 's health plan gave necessary information or help Customer service staff … Customer service at child 's health plan gave necessary information or help Customer service staff … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at your

158. 57-Senior-Executives-Facilitator (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/57-senior-executives-facilitator.docx
     June 01, 2023 - executive Slide 2 Title slide: [Hospital Name] Improving Surgical Care and Recovery of Patients: [Service … Today we will be reviewing the [service line] pathway. … [Service line] surgery procedures may have high morbidity and longer than necessary lengths of stay. … Care for [service line] surgery patients can be highly variable for preoperative patient education, anesthesia … Slide 9 Overview of Gap Analysis and Goal Setting for [Service Line] Surgery One of the first steps

159. 58-Frontline-Presentation-Template (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/58-frontline-presentation-template.docx
     June 01, 2023 - 3 Presentation title slide: [Hospital Name] Improving Surgical Care and Recovery of Patients: [Service … Today we will be reviewing the [service line] pathway. … Slide 4 of template; slide 1 of presentation to frontline providers [Service Line] Surgery at [Hospital … Name] [Service line, e.g., colorectal, hip fracture] surgery procedures may have high morbidity (e.g … ., surgical site infections) and long lengths of stay Care of [service line] surgery patients is highly

160. Choosing Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/choosing/index.html
     June 01, 2020 - are some key considerations: Making Comparisons Databases and Benchmarks Trends Over Time Service … Service Delivery Systems Careful consideration of what service delivery systems you have will help … Fee for service. All of the above. … Also consider whether you intend to compare results across or within service delivery systems. … For a fee-for-service program?