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  1. www.ahrq.gov/sites/default/files/2024-10/stone-report.pdf
    January 01, 2024 - Queuing theory, which mathematically relates variable demands for service to the response times to meet … A basic queuing system is a service system in which “customers” (e.g., patient demands) arrive to a … bank of “servers” (e.g., nurses) and require some level of service. … A queuing model uses the demand and service data from a specific service environment (e.g., a clinical … unit) to estimate service delays for any level of staffing.
  2. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas4.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … resource that are actionable ( Potential Measure PP ) Clinician receipt of treatment plan from the service … Clinical service providers and community organizations have the potential to work together for the delivery
  3. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-2-tech-specs.pdf
    September 21, 2018 - A higher rate indicates better performance as reflected by increased availability of service. … 2080P0216X Definitions Outpatient Care Any visit within the measurement year with a Place of Service … Table AVS4-B: Place of Service Codes Place of Service Code School 03 Homeless Shelter 04 Indian … Health Service Free-standing Facility 05 Indian Health Service Provider-based Facility 06 Tribal 638
  4. www.ahrq.gov/funding/process/mechanisms/index.html
    December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs F31 Predoctoral Individual National Research Service Award (Minority Program … F32 Postdoctoral Individual National Research Service Award To provide postdoctoral research training … Training Programs T32 Institutional National Research Service Award (RFA Only) To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/hp-survey-strategies-webcast-transcript.pdf
    April 01, 2016 - Then how can we follow up right away and do service recovery? … Our customer service was provided by an external vendor. … team or customer service approach, but I think that a lot of the values that our customer service … Well, first of all, we hired a special group of customer service professionals. … , and then ways that customer service was able to overcome those barriers.
  6. www.ahrq.gov/news/newsroom/case-studies/cdom1002.html
    October 01, 2014 - British College Uses AHRQ's Patient Safety Indicators to Reduce Patient Harm in National Health Service … whether the evidence-based indicators used by U.S. hospitals could also assist British National Health Service … The PSI reports were sent to all National Health Service hospital trusts (a trust can comprise several
  7. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-app-panel.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community
  8. www.ahrq.gov/research/shuttered/toolkitchecklist/fachouse.html
    July 01, 2018 - Facilities/Housekeeping and Food Service Assessment of readiness and needed repairs of laundry
  9. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
    January 07, 2022 - or registry at the individual patient level in a report that includes all patients eligible for the service …  Did the patient receive the service, but it was incorrectly documented? …  Did the patient receive the service and it was correctly documented? …  Was the service simply not provided during the specific visit type? … Primary Care Practice Facilitator Training Series 3  Was the service offered and the patient
  10. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-20.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Measure type: Process Date: 2008 Preventive service/ USPSTF: Alcohol Misuse Counseling;
  11. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-21.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Measure type: Process Date: 2008 Preventive service/ USPSTF: Alcohol Misuse Counseling;
  12. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-22.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Measure type: Process Date: 2004 Preventive service/ USPSTF: Alcohol Misuse Counseling
  13. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-23.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Measure type: Process Date: 2004 Preventive service/ USPSTF: Alcohol Misuse Counseling
  14. www.ahrq.gov/news/newsroom/case-studies/ktockt29.html
    October 01, 2014 - implement a care management demonstration project for its Medicaid members within the Indian Health Service … The State has also improved the health literacy level of its first member handbook for its fee-for-service … Medicaid agencies that operate care management programs for chronically ill beneficiaries in fee-for-service … John Molina, AHCCCS Medical Director and Assistant Director for Arizona's Division of Fee-for-Service … Management, notes, "Unlike our contracted health plans, our fee-for-service program that covers our
  15. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas5.html
    March 01, 2013 - Wrap-Around Observation Form-2) 8 Plan of care includes at least one public and/or private community service … /resource (Wrap-Around Observation Form-2) 9 Physician satisfaction with service coordination … (Alzheimer's Service Coordination Program [ASCP] Physician Survey) 10 Changes in clinicians' … intervention in the future (ASCP Physician Survey) 12 Clinician receipt of treatment plan from the service … effectiveness of communication between practice and community resource (GP-LI) 22 The quality of the service
  16. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/acknowledgement.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - Customer service staff courteous and respectful 13,804 Rating 0-6 7-8 9-10 N 0 % 2 0 % 40% 6 … 16% 26% 58% 4,944 Customer service staff at child's health plan courteous and respectful 6% … 77,578 Customer service staff courteous and respectful 78,132 Rating 0-6 7-8 9-10 N 0 % 2 0 … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at
  18. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qtag-presentation.pdf
    September 01, 2015 - states implemented 52 projects across 5 topic areast Category 3 States Measures (10) HIT (12) Service … core measure set to CMS - Using core measures for quality improvement (QI) initiatives - Improving service … models, continued  Electronic screening tools can support data quality, patient tracking and service … initiatives Findings: Using core quality measures for State-based QI initiatives, cont’d Findings: Service … delivery models Preliminary findings on service delivery models, continued Other preliminary findings
  19. www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary1.html
    September 01, 2015 - Program Introduction Reporting and using the Child Core Set of quality measures Transforming service … delivery to promote quality of care Improving service systems for youth with serious emotional disorders … Transforming service delivery to promote quality of care. … Improving service systems for youth with serious emotional disorders.
  20. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/scstateataglance.pdf
    March 01, 2012 -  Promoting the use of health information technology (IT) to enhance service quality and care coordination …  Implementing more comprehensive provider‐based models of service delivery. … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service … Carolina under the CHIPRA Quality Demonstration Grant Program visit their website http://www.scdhhs.gov/service

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