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Showing results for "service".

1. Service Expectations and “ALWAYS” Behaviors (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
   June 02, 2025 - Service Expectations and “ALWAYS” Behaviors             Service … Expectations and “ALWAYS” Behaviors CHECK-IN Service Expectations  Acknowledge patients‘ presence …  If necessary, help patients find their way to their next destination HALLWAY Service Expectations … CHECK-OUT Service Expectations Associated “ALWAYS” Behaviors HALLWAY Service Expectations Associated … ROOM Service Expectation Associated “ALWAYS” Behaviors BEGINNING MIDDLE END OTHER

2. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
   April 01, 2022 - The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,

3. A-12. Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program Physician Survey) | Agency for Healthcare Research and Quality
   www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-12.html
   October 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer's Service Coordination

4. AHRQ Customer Service Standards | Agency for Healthcare Research and Quality
   www.ahrq.gov/contact/standards.html
   March 01, 2021 - AHRQ Customer Service Standards These standards express the specific commitments of the Agency … for Healthcare Research and Quality (AHRQ) to provide the best service to our various constituencies … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback

5. Creating an Effective Customer Service Training Program (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
   May 01, 2012 - Creating an Effective Customer Service Training Program Creating an Effective Customer Service … Lisa’s here today to offer her expertise on improving customer service. … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx Creating an Effective Customer Service … Focusing on rapport and communication and then advancing to conflict resolution and service recovery … http://www.cahps.ahrq.gov/ Creating an Effective Customer Service Program May 2012  Podcast

6. Choosing a Service Line | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
   June 01, 2023 - Choosing a Service Line Tools and Resources To Help Hospitals Choose an ISCR Program The Improving … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing

7. A-15. Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) | Agency for Healthcare Research and Quality
   www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-15.html
   October 01, 2013 - Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … plan from the ASCP Service Coordinator while participating in the program.

8. Technical Assistance Resources for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
   www.ahrq.gov/pcor/healthcare-extension-services/technical-resources.html
   January 01, 2025 - Technical Assistance Resources for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … range of technical assistance resources are available for participants in AHRQ's Healthcare Extension Service … Technical assistance resources include a model for how the Healthcare Extension Service works, a guide … Healthcare Extension Service Logic Model This model shows how the Healthcare Extension Service is intended … Applicants to the AHRQ Healthcare Extension Service are not required to focus on primary care, but the

9. Exhibit 5-9. Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program [ASCP] Physician Survey) | Agency for Healthcare Research and Quality
   www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex59.html
   March 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … experience Element/ relationship: Clinic/ clinician-community resource Instrument: Alzheimer's Service … Physician Survey Purpose: Questionnaire asked clinician's satisfaction with the Alzheimer's Service … source: Health professional survey Measure type: Outcome Date: 1997 Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

10. Exhibit 5-12. Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex512.html
    March 01, 2013 - Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Coordination Program (ASCP) Physician Survey Purpose: Physicians are asked whether they received a service … plan from the ASCP Service Coordinator while participating in the program. … source: Health professional survey Measure type: Process Date: 1997 Preventive service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

11. National Evaluation Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/evaluation-center.html
    February 01, 2025 - National Evaluation Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … for those hoping to establish a National Evaluation Center to evaluate AHRQ's Healthcare Extension Service … measures, and methods to assess the range, reach, effectiveness, and equity of Healthcare Extension Service … a multi-method, rapid-cycle, formative and summative program evaluation of the Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

12. A-11. Measure 8: Plan of care includes at least one public and/or private community service/resource | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-11.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … “Yes” only if one public and/or private service is included in the plan.

13. A-25. Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-25.html
    October 01, 2013 - Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … CCRM Atlas Measure 22: The quality of  the service provided by community resource to a practice (GP-LI

14. Variation in the Implementation of California's Full-Service Partnerships | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
    April 01, 2015 - Variation in the Implementation of California's Full-Service Partnerships For Persons … System Research: Study Snapshot Authorized by California's Mental Health Services Act (MHSA), full-service … philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services

15. AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/index.html
    February 01, 2025 - AHRQ's Healthcare Extension Service: State-Based Solutions to Healthcare Improvement Applications … currently being reviewed for applicants seeking to join AHRQ’s recently launched Healthcare Extension Service … The goal of AHRQ's Healthcare Extension Service is to accelerate the dissemination and implementation … The Healthcare Extension Service program is designed to enhance healthcare delivery through improvements … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

16. AHRQ's Healthcare Extension Service Logic Model | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/technical-resources/logic-model.html
    September 01, 2024 - AHRQ's Healthcare Extension Service Logic Model This Logic Model (PDF, 423 KB) shows how AHRQ's … Healthcare Extension Service is intended to provide state-based solutions for healthcare improvement

17. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

18. National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare Improvements | Agency for Healthcare Research and Quality
    www.ahrq.gov/pcor/healthcare-extension-services/coordinating-center.html
    February 01, 2025 - National Coordinating Center for AHRQ's Healthcare Extension Service: State-based Solutions to Healthcare … reviewed for those wishing to establish a National Coordinating Center for AHRQ’s Healthcare Extension Service … AHRQ provides technical assistance resources , including a model for how the Healthcare Extension Service

19. Appendix A: AHRQ/IHS Improving Health Care Delivery Data Project. Methods | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/delivery-initiative/ihs/appendixa.html
    December 01, 2017 - Definition of Project Service Categories based on IHS Clinic Codes Outpatient service utilization is … reported by Service Category. … costs for 13 Cost Service Categories. … All Service Categories map to one Cost Service Category. … on service utilization.

20. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - service in a health plan. … • Bringing customer service in-house • Hiring to support a culture of service • Meeting the needs of … customer service in-house For its first year and a half, Health Share’s customer service was handled … staff that would strive to understand what good service means to members and contribute to a service … Improving Customer Service at Health Share of Oregon 4 Another key aspect of Health Share’s service