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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - .......................................................... 16
Health Plan Information and Customer Service … *Data not available for 2007 Health Plan Information and Customer Service
Figure 1-7. … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - 59% 73% 74% 69%
How Well Doctors Communicate 74% 78% 79% 79%
Health Plan Information and Customer Service … 2017
How Well Doctors
Communicate
Getting Care
Quickly
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give
you the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at
-
teamstepps.ahrq.gov/talkingquality/measures/understand/index.html
July 01, 2018 - Common data elements include type of service, number of units (e.g., days of service), diagnosis and … procedure codes for clinical services, location of service, and amount billed and amount reimbursed. … Aspects covered include reports on the care, service, or treatment received and perceptions of the outcomes
-
teamstepps.ahrq.gov/talkingquality/measures/setting/hospitals/examples.html
March 01, 2016 - Patient-Centeredness Measures
Patients’ reports on the care and service they received from the hospital … Timeliness Measures
Patients’ reports on the timeliness of care and service they received from the … IOM domain, descriptive measures can convey the hospital’s capacity for providing quality of care and service
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sdoh/sdoh-environmental-scan.xlsx
April 29, 2021 - area 2012 to 2016 N Y Y N N N Y
National Weather Service National Weather Service https://www.weather.gov … Cancer Statistics (USCS) https://www.cdc.gov/cancer/uscs/dataviz/download_data.htm N Y Y Health service … The Trust for Public Land ParkServe https://www.tpl.org/parkserve/downloads N N N Ten-minute walk service … For each park, the team created a 10-minute walkable service area using a nationwide walkable road network … All populated areas in a city that fall outside of a 10-minute walk service area are assigned a level
-
teamstepps.ahrq.gov/news/newsletters/e-newsletter/858.html
April 01, 2023 - Applicants should submit a résumé and statement of service before the May 27 deadline. … AHRQ in the Professional Literature
A review of infectious disease epidemiology in emergency medical service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Plan
Outside-In
(Insights) Execution
Rating of
Health
Plan
Access to Health
Care
Customer
Service … to Results
Strategic /
Business Plan
Outside-In
(Insights) Execution
Focus Areas
Customer Service
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
March 11, 2022 - Food and Drug Administration
HRSA Health Resources and Services Administration
IHS Indian Health Service … Indian Health
Service
• Enhanced Adverse Event Reporting Capabilities:
o Reporting of adverse events
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teamstepps.ahrq.gov/policymakers/hrqa99a.html
October 01, 2014 - of January, one thousand nine hundred and ninety-nine An Act to amend title IX of the Public Health Service … AMENDMENT TO THE PUBLIC HEALTH SERVICE ACT. … (a) IN GENERAL- Title IX of the Public Health Service Act (42 U.S.C. 299 et seq.) is amended to read … (a) IN GENERAL- There is established within the Public Health Service an agency to be known as the Agency
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - 58% 74% 75% 65%
How Well Doctors Communicate 74% 78% 79% 78%
Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and
Customer Service … 75% How Well Doctors
Communicate
70%
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ......................................................... 12
Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
-
teamstepps.ahrq.gov/policymakers/hrqa99c.html
October 01, 2014 - Such officers and employees may not receive compensation for service on such groups in addition to the … (b) RULES OF CONSTRUCTION- (1) IN GENERAL- Section 901(a) of the Public Health Service Act (as added … Subpart I of part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended … (a) IN GENERAL- The Secretary, acting through the appropriate agencies of the Public Health Service, … Part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended by adding at
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Their Needs
• Shared Decision-Making
• Support Groups and Self-Care
• Planned Visits
• Group Visits
• Service … Recovery Programs
• Standards for Customer
Service
• Reminder Systems for
Preventive Services and
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
January 01, 2019 - HMO and PPO products are more common than indemnity fee-for-service plans.
39% of systems (N=626)
offer … an insurance
product
Indemnity
fee-for-service plan
Health maintenance
organization (HMO) … Across systems of all
sizes, HMO and PPO products are more common than indemnity fee-for-service plans … health
maintenance organization (HMO), preferred provider organization
(PPO), and indemnity fee-for-service … non-Federal general acute
care hospital within the system reported having HMO, PPO, or
indemnity fee-for-service
-
teamstepps.ahrq.gov/ncepcr/about/researcher-fellows/index.html
April 01, 2024 - Opportunities
NCEPCR Research Fellows
NCEPCR participates in AHRQ’s Junior Staff Service … Aimee Eden as a Junior Service Fellow with AHRQ's Center for Evidence and Practice Improvement.
-
teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - about costs of care
S
S
Coordination of care
S
C
Cultural competence
S
S
Customer service …
Providers' use of information to coordinate patient care (new to version 3.0)
Customer service … Health plan customer service
Helpful, courteous, and respectful office staff
Return to … ’s and consumer's experience of care organized by topic area (e.g., access, communication, customer service
-
teamstepps.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Neighborhood Health Plan of Rhode Island
Topic: Improving enrollee experience with a health plan’s customer service … Neighborhood identified a need to focus on improving customer service by oversampling plan members, analyzing … To learn more about the issues affecting the CAHPS customer service scores, the plan began collecting … been able to maintain improvements in its CAHPS scores on the “courtesy and respect” and “customer service
-
teamstepps.ahrq.gov/data/visualizations/healthcare-expenditures.html
April 01, 2024 - hypertension, diabetes), demographic group (age, race), payment source (e.g., Medicare), and type of service … Categories—Type of Service: For persons in the bottom 50 percent expenditure tier, more than half of
-
teamstepps.ahrq.gov/policy/foia/foiaindx.html
December 01, 2020 - Electronic Library
Annual Reports
Privacy Act
Reference Materials
Contacts
HHS FOIA Requester Service … and Drug Administration
HRSA - Health Resources and Services Administration
IHS - Indian Health Service
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
January 01, 2013 - ........................................................... 9
Health Plan Information and Customer Service … Adult Medicaid sector
for all composites and ratings except for Health Plan Information and Customer Service … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat