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1. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
   April 01, 2022 - The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,

2. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
   March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

3. AHRQ Customer Service Standards | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/contact/standards.html
   March 01, 2021 - Español FAQs Home About AHRQ Customer Service … SHARE: AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback

4. Choosing a Service Line | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
   June 01, 2023 - Infections Program Tools Improving Surgical Care and Recovery Choosing a Service … Telemedicine Universal ICU Decolonization Protocol Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023 Page originally created June 2023 Internet Citation: Choosing a Service

5. AHRQ National Research Service Award (NRSA) Program | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/funding/training-grants/nrsa.html
   December 01, 2022 - Home Funding & Grants Training & Education Funding AHRQ National Research Service … Postdoctoral fellows incur a service obligation for their initial 12 months of NRSA postdoctoral support … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.

6. AHRQ’s Healthcare Extension Service Initiative | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/pcor/healthcare-extension-services/index.html
   November 01, 2023 - Home Patient-Centered Outcomes Research AHRQ’s Healthcare Extension Service … At-A-Glance AHRQ Training Projects Funded by PCOR Trust Fund AHRQ’s Healthcare Extension Service … Initiative Library of PCOR Resources AHRQ’s Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-Based Solutions to Healthcare Improvement—aims … Page originally created November 2023 Internet Citation: AHRQ’s Healthcare Extension Service

7. AHRQ Signals Plan To Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/news/newsletters/e-newsletter/888.html
   November 01, 2023 - News Now Events AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines: AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

8. Notice of Intent: AHRQ to Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/news/pcor-noi.html
   November 01, 2023 - Home News Newsroom Notice of Intent: AHRQ to Establish Healthcare Extension Service … Newsletter Events Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023 Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service

9. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
   January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

10. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

11. Using CAHPS Health Plan Survey Data | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
    July 01, 2022 - Improve Organizational Performance Case Studies on Improving Enrollee Experience Improving Customer Service … of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service … of Oregon was selected for this case study because of its high scores on the "Health Plan Customer Service … Improving Performance for Health Plan Customer Service (PDF, 1 MB). … focuses on the successful quality improvement methods employed by a health plan to improve customer service

12. Grant Mechanisms and Descriptions | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/funding/process/mechanisms/index.html
    December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs F31 Predoctoral Individual National Research Service Award (Minority Program … F32 Postdoctoral Individual National Research Service Award To provide postdoctoral research training … Training Programs T32 Institutional National Research Service Award (RFA Only) To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral

13. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - what enrollee had to say Q15        Doctor spent enough time with enrollee Health Plan Customer Service … Q22        Customer service gave necessary information/help Q23        Customer service was courteous

14. Researchers Identify Risk Factors for Pneumonia After Cardiac Surgery | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/newsletters/e-newsletter/896.html
    January 01, 2024 - Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities . … Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities Health … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

15. Overview of the Application Process | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/funding/process/grant-app-basics/appover.html
    October 01, 2014 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs F31 Predoctoral Individual National Research Service Award (Minority Program) … F32 Postdoctoral Individual National Research Service Award To provide postdoctoral research training … Training Programs T32 Institutional National Research Service Award (RFA Only) To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral

16. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 -     Group Visits (6.M) X X     X Price Transparency (6.N) X         Service … Recovery Programs (6.P)       X   Standards for Customer Service (6.Q)       X … Health Plan Customer Service Health Plan Information and Customer Service Health Plan Customer … Service Coordination of care (not included) Care Coordination How Well Doctors Coordinate Care … Unpublished presentation by Clifford Rowley, Director of Member Service and Satisfaction, HealthPlus

17. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Interpreter Services | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30-adult.html
    December 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30

18. Issue Brief Explores the Unique Challenges of Studying and Improving Diagnostic Safety for Children | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/newsletters/e-newsletter/879.html
    September 01, 2023 - promoted and supported evidence-based treatment and recovery practices, the recovery community and service … In alignment with activities by HHS’ Substance Abuse and Mental Health Service Administration and others … Senior Staff Service Fellow , Center for Quality Improvement and Patient Safety Application deadline: … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

19. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
    April 01, 2020 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50

20. Comparative Reports on Health Plans | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/resources/comparative-reports/health-plans.html
    December 01, 2022 - options allows users to view plan materials by county in California and compare the quality of care and service … scores reflect how well the health plan provides members with access to needed care and good customer service … health plan, member complaints and changes in the health plan’s performance, and health plan customer service … with illness, preventive and well-care for adults and children, and member experience with access and service … includes ratings in five separate categories of health plan performance: Doctors Communication and Service