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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The Impact of Service Recovery Programs References
Download Strategy 6P:
Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery
When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service
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preventiveservices.ahrq.gov/contact/standards.html
March 01, 2021 - Español
FAQs
Home
About
AHRQ Customer Service … SHARE:
AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback
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preventiveservices.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
June 01, 2023 - Infections Program
Tools
Improving Surgical Care and Recovery
Choosing a Service … Telemedicine
Universal ICU Decolonization Protocol
Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023
Page originally created June 2023
Internet Citation: Choosing a Service
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preventiveservices.ahrq.gov/funding/training-grants/nrsa.html
December 01, 2022 - Home
Funding & Grants
Training & Education Funding
AHRQ National Research Service … Postdoctoral fellows incur a service obligation for their initial 12 months of NRSA postdoctoral support … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.
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preventiveservices.ahrq.gov/pcor/healthcare-extension-services/index.html
November 01, 2023 - Home
Patient-Centered Outcomes Research
AHRQ’s Healthcare Extension Service … At-A-Glance
AHRQ Training Projects Funded by PCOR Trust Fund
AHRQ’s Healthcare Extension Service … Initiative
Library of PCOR Resources
AHRQ’s Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-Based Solutions to Healthcare Improvement—aims … Page originally created November 2023
Internet Citation: AHRQ’s Healthcare Extension Service
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preventiveservices.ahrq.gov/news/newsletters/e-newsletter/888.html
November 01, 2023 - News Now
Events
AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines:
AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service
A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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preventiveservices.ahrq.gov/news/pcor-noi.html
November 01, 2023 - Home
News
Newsroom
Notice of Intent: AHRQ to Establish Healthcare Extension Service … Newsletter
Events
Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023
Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - The service department
shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service
Cabinets
The service department uses a collaborative
improvement … Each service cabinet is
chaired by local leadership rather than by the
service department. … For example, in an effort to
establish consistency in customer service across
clinical areas, the service
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service.
Getting Needed Prescription Drugs.
Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - Improve Organizational Performance
Case Studies on Improving Enrollee Experience
Improving Customer Service … of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service … of Oregon was selected for this case study because of its high scores on the "Health Plan Customer Service … Improving Performance for Health Plan Customer Service (PDF, 1 MB). … focuses on the successful quality improvement methods employed by a health plan to improve customer service
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preventiveservices.ahrq.gov/funding/process/mechanisms/index.html
December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs
F31
Predoctoral Individual National Research Service Award (Minority Program … F32
Postdoctoral Individual National Research Service Award
To provide postdoctoral research training … Training Programs
T32
Institutional National Research Service Award (RFA Only)
To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - what enrollee had to say
Q15 Doctor spent enough time with enrollee
Health Plan Customer Service … Q22 Customer service gave necessary information/help
Q23 Customer service was courteous
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preventiveservices.ahrq.gov/news/newsletters/e-newsletter/896.html
January 01, 2024 - Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities . … Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities
Health … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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preventiveservices.ahrq.gov/funding/process/grant-app-basics/appover.html
October 01, 2014 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs
F31
Predoctoral Individual National Research Service Award (Minority Program) … F32
Postdoctoral Individual National Research Service Award
To provide postdoctoral research training … Training Programs
T32
Institutional National Research Service Award (RFA Only)
To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
March 01, 2023 -
Group Visits (6.M)
X
X
X
Price Transparency (6.N)
X
Service … Recovery Programs (6.P)
X
Standards for Customer Service (6.Q)
X … Health Plan Customer Service
Health Plan Information and Customer Service
Health Plan Customer … Service
Coordination of care
(not included)
Care Coordination
How Well Doctors Coordinate Care … Unpublished presentation by Clifford Rowley, Director of Member Service and Satisfaction, HealthPlus
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30-adult.html
December 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30
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preventiveservices.ahrq.gov/news/newsletters/e-newsletter/879.html
September 01, 2023 - promoted and supported evidence-based treatment and recovery practices, the recovery community and service … In alignment with activities by HHS’ Substance Abuse and Mental Health Service Administration and others … Senior Staff Service Fellow , Center for Quality Improvement and Patient Safety Application deadline: … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
April 01, 2020 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50
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preventiveservices.ahrq.gov/talkingquality/resources/comparative-reports/health-plans.html
December 01, 2022 - options allows users to view plan materials by county in California and compare the quality of care and service … scores reflect how well the health plan provides members with access to needed care and good customer service … health plan, member complaints and changes in the health plan’s performance, and health plan customer service … with illness, preventive and well-care for adults and children, and member experience with access and service … includes ratings in five separate categories of health plan performance: Doctors Communication and Service