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pbrn.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
December 01, 2020 - Gainsharing Demonstration
The Spread Problem
Variation in the Implementation of California's Full-Service … Scaling up health service delivery . Geneva: The World Health Organization, 2007. … Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations.
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pbrn.ahrq.gov/funding/training-grants/announcements.html
December 01, 2022 - Grants Management
Contracts
Announcements
AHRQ National Research Service
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sdoh/sdoh-environmental-scan.xlsx
April 29, 2021 - area 2012 to 2016 N Y Y N N N Y
National Weather Service National Weather Service https://www.weather.gov … Cancer Statistics (USCS) https://www.cdc.gov/cancer/uscs/dataviz/download_data.htm N Y Y Health service … The Trust for Public Land ParkServe https://www.tpl.org/parkserve/downloads N N N Ten-minute walk service … For each park, the team created a 10-minute walkable service area using a nationwide walkable road network … All populated areas in a city that fall outside of a 10-minute walk service area are assigned a level
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Plan
Outside-In
(Insights) Execution
Rating of
Health
Plan
Access to Health
Care
Customer
Service … to Results
Strategic /
Business Plan
Outside-In
(Insights) Execution
Focus Areas
Customer Service
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pbrn.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
March 11, 2022 - Food and Drug Administration
HRSA Health Resources and Services Administration
IHS Indian Health Service … Indian Health
Service
• Enhanced Adverse Event Reporting Capabilities:
o Reporting of adverse events
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pbrn.ahrq.gov/policymakers/hrqa99c.html
October 01, 2014 - Such officers and employees may not receive compensation for service on such groups in addition to the … (b) RULES OF CONSTRUCTION- (1) IN GENERAL- Section 901(a) of the Public Health Service Act (as added … Subpart I of part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended … (a) IN GENERAL- The Secretary, acting through the appropriate agencies of the Public Health Service, … Part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended by adding at
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pbrn.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - Q27 How often did your dental plan's customer service give you the information or help you needed … Q28 How often did your dental plan's customer service staff treat you with courtesy and respect
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pbrn.ahrq.gov/policy/electronic/disclaimers/index.html
October 01, 2014 - Endorsement Disclaimer
Reference on this Web site to any specific commercial products, process, service … For site security purposes and to ensure that this service remains available to all users, software programs
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pbrn.ahrq.gov/pcor/index.html
AHRQ’s Healthcare Extension Service
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
February 11, 2015 - Webcast
CHOC Children’s Hospital, Orange County, California
Sandra Schultz
Manager of Customer Service … Zoë Vecchio
Director of Service Excellence
49
Agenda
1.CHOC’s choice to transition to
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pbrn.ahrq.gov/research/findings/factsheets/minority/amindbrf/index.html
July 01, 2018 - infrastructure; and builds relationships with tribal and other AI/AN organizations, the Indian Health Service … Results of Baseline American Indian CAHPS ® survey lead to implementation of customer service quality … The Wind River IHS/Tribal Working Group selected customer service as the targeted area for improvement … A QI strategy was developed to improve customer service that included presentations from three experts … in customer service, monthly incentives tied to specific customer service indicators, and competition
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - 58% 74% 75% 65%
How Well Doctors Communicate 74% 78% 79% 78%
Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and
Customer Service … 75% How Well Doctors
Communicate
70%
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?
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pbrn.ahrq.gov/questions/about/index.html
December 01, 2020 - Launched in 2007 through a series of public service ads with the Ad Council, the Questions Are the
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ......................................................... 12
Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
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pbrn.ahrq.gov/news/newsroom/case-studies/cp30506.html
October 01, 2014 - Some 250 telemedicine sites have been established around the state, with interactive, Integrated Service … According to RMCC's Principal Investigator, David Hartley, PhD, Professor at the Muskie School of Public Service
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pbrn.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
January 01, 2019 - HMO and PPO products are more common than indemnity fee-for-service plans.
39% of systems (N=626)
offer … an insurance
product
Indemnity
fee-for-service plan
Health maintenance
organization (HMO) … Across systems of all
sizes, HMO and PPO products are more common than indemnity fee-for-service plans … health
maintenance organization (HMO), preferred provider organization
(PPO), and indemnity fee-for-service … non-Federal general acute
care hospital within the system reported having HMO, PPO, or
indemnity fee-for-service
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool9_trans_care.docx
July 28, 2016 - PCMH, health home care manager, as applicable
· Contact community clinical, behavioral, and social service … Develop individualized transitional care plan
· Share plan with ED, outpatient providers, community service … Initiate initial eligibility screen for services (health home, adult day, etc.) or allow social/support service
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pbrn.ahrq.gov/sites/default/files/docs/page/Primer-for-PBRN-Business-Opportunities.pdf
September 01, 2015 - ▌pg. 4
http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/sharedsavingsprogram/Downloads/ … – David Swieskowski, Mercy ACO
▌pg. 11
The exact balance of research and QI service will depend … Some leaders we spoke to thought that 80% research and 20% QI service would be the optimal
division … April 2014;
http://www.cms.gov/Medicare/Medicare-Fee-for-Service-
Payment/sharedsavingsprogram/Downloads … August 15, 2014;
23. http://www.cms.gov/Medicare/Medicare-Fee-for-Service-
Payment/sharedsavingsprogram
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pbrn.ahrq.gov/news/newsletters/e-newsletter/899.html
February 01, 2024 - Addressing the Maternal Health Crisis , and would strengthen data collection used for maternal health service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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pbrn.ahrq.gov/news/newsletters/e-newsletter/884.html
October 01, 2023 - Valdez, Ph.D., M.H.S.A., has been elected to the National Academy of Medicine (NAM) and recognized for service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ