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1. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
   April 01, 2022 - The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,

2. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
   March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

3. AHRQ Customer Service Standards | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/contact/standards.html
   March 01, 2021 - SHARE: AHRQ Customer Service Standards These standards … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback … reviewed March 2021 Page originally created July 2006 Internet Citation: AHRQ Customer Service

4. Choosing a Service Line | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
   June 01, 2023 - Community-Acquired Pneumonia Toolkit Improving Surgical Care and Recovery Overview Choosing a Service … Telemedicine Universal ICU Decolonization Protocol Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023 Page originally created June 2023 Internet Citation: Choosing a Service

5. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
   December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

6. AHRQ’s Healthcare Extension Service Initiative | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/pcor/healthcare-extension-services/index.html
   November 01, 2023 - At-A-Glance AHRQ Training Projects Funded by PCOR Trust Fund AHRQ’s Healthcare Extension Service … Initiative Library of PCOR Resources AHRQ’s Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-Based Solutions to Healthcare Improvement—aims … Page originally created November 2023 Internet Citation: AHRQ’s Healthcare Extension Service

7. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
   November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

8. AHRQ National Research Service Award (NRSA) Program | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/funding/training-grants/nrsa.html
   December 01, 2022 - Process Post Award Grants Management Contracts AHRQ National Research Service … support for predoctoral and postdoctoral research education of scholars through the National Research Service … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.

9. Notice of Intent: AHRQ to Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/news/pcor-noi.html
   November 01, 2023 - Newsletter Events Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023 Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service

10. AHRQ Signals Plan To Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/news/newsletters/e-newsletter/888.html
    November 01, 2023 - News Now Events AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines: AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

11. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
    February 01, 2020 - Characteristics of effective service-oriented leaders Desired characteristics of service-oriented leaders … Why Worry About Customer Service? … Health care organizations also need to pay attention to customer service because service quality and … Advice on Achieving Better Customer Service The most successful service organizations pay attention … Maintain your focus on service Resources About Improving Customer Service in Health Care Many customer-service

12. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
    January 01, 2014 - The service department shadowed staff and provided feedback. … employees on customer service expectations. … The Practice Engagement Model: Service Cabinets The service department uses a collaborative improvement … Each service cabinet is chaired by local leadership rather than by the service department. … For example, in an effort to establish consistency in customer service across clinical areas, the service

13. Supplemental Items for the CAHPS Hospital Survey: Interpreter Services | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html

14. The EvidenceNOW Model: Providing External Support for Primary Care | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/evidencenow/model/index.html
    March 01, 2023 - Just as farmers have profited from the Agricultural Extension Service, primary care practices benefit … can benefit from this support, just like large farms still consult with the Agricultural Extension Service … One insight gained from EvidenceNOW; Advancing Heart Health suggests that extension programs that service … The extension service is a continuous resource for the practices with which it partners. … Practices may participate in some, but not all, of the initiatives led by the service.

15. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - what enrollee had to say Q15        Doctor spent enough time with enrollee Health Plan Customer Service … Q22        Customer service gave necessary information/help Q23        Customer service was courteous

16. Using CAHPS Health Plan Survey Data | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
    July 01, 2022 - Improve Organizational Performance Case Studies on Improving Enrollee Experience Improving Customer Service … of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service … of Oregon was selected for this case study because of its high scores on the "Health Plan Customer Service … Improving Performance for Health Plan Customer Service (PDF, 1 MB). … focuses on the successful quality improvement methods employed by a health plan to improve customer service

17. Tool 11: Community Resource Guide (doc file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
    September 12, 2016 - perceive that no community resources are available, even though community behavioral health and social service … provider; call 2 days before discharge] [Service provider, such as Aging and Disability Resource … [Name] Contact Name, Number: Service: Eligibility: Food [Name] Contact Name, Number: Service: … : Service: Eligibility: Volunteer Navigators/Assistants [Name] Contact Name, Number: Service: [e.g … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri.

18. Advanced Methods in Delivery System Research - Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar03/logicmodelsl.html
    July 01, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure. … Provides information on housing, service utilization and costs. Difference-in-difference analysis. … Service philosophy. Service array / team structure: Service array. Team structure. … Fidelity leads to the Fidelity Domains: Housing/Service Philosophy and Service Array Treatment.

19. Grant Mechanisms and Descriptions | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/funding/process/mechanisms/index.html
    December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs F31 Predoctoral Individual National Research Service Award (Minority Program) … F32 Postdoctoral Individual National Research Service Award To provide postdoctoral research training … Training Programs T32 Institutional National Research Service Award (RFA Only) To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral

20. Appendix B. Detailed Research Domain Framework Definitions and Classification Rules | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-b.html
    June 01, 2020 - some aspect of health service cost or resource utilization.  … Some of our domain definitions make distinctions between studies that examine health service delivery … This category includes research studies that contribute to health service development but do not yet … It includes measures of patient experience or satisfaction with a particular health service.  … A project examining the effect of a wraparound service model on clinical, behavioral, and functional