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  1. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
    October 01, 2020 - In the last 6 months, did you get information or help from customer service at your child’s health … In the last 6 months, how often did customer service at your child’s health plan give you the information … In the last 6 months, how often did customer service staff at your child’s health plan treat you with
  2. monahrq.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - This service is also called a language line. … assess the body language of the patient and the health care provider via a video remote interpreting service … practices and hospitals in your region for onsite interpreters or an offsite telephone interpreter service
  3. monahrq.ahrq.gov/news/newsletters/e-newsletter/822.html
    July 01, 2022 - in average bed capacity in non-Hispanic Black population regions compared with methods using Health Service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
  4. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
    January 01, 2020 - DoctorsCommunicat e 77 81 82 Adult Child CHIP Medicaid Medicaid Health Plan Information and Customer Service
  5. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4p_combo_pdi02-pressureulcer-bestpractices.pdf
    January 01, 2012 - Hospital-Acquired Conditions (Present on Admission Indicator). http://www.cms.gov/Medicare/Medicare-Fee-for-Service … national-pressure-ulcer-advisory-panel-npuap-announces-a-change-in-terminology-from-pressure-ulcer-to-pressure-injury-and-updates-the-stages-of-pressure-injury/ http://archive.ahrq.gov/qual/nhqr03/nhqr03.htm http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment … http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/HospitalAcqCond/index.html? … redirect=/hospitalacqcond/06_hospital-acquired_conditions.asp http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment
  6. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
    March 13, 2013 - Camden, NJ will be the health care leader in the Delaware Valley providing exceptional medical care and service … a common organizational umbrella, the University of Wisconsin Health system in Madison, WI, added “service … In defining service excellence, the strategic plan emphasized the organization’s focus on patient-and … The strategic focus on service excellence led to several specific initiatives, including allowing family … various quality and safety committees.(10) At Patewood Memorial Hospital, the strategic pillar of “service
  7. monahrq.ahrq.gov/talkingquality/measures/setting/long-term-care/hospice.html
    January 01, 2023 - , descriptive measures can convey the hospice agency’s capacity for providing high-quality care and service … Social service staff. [1] Sofaer S, Hopper SS, Firminger K, et al.
  8. monahrq.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
    April 01, 2018 - Q27        How often did your dental plan's customer service give you the information or help you needed … Q28        How often did your dental plan's customer service staff treat you with courtesy and respect
  9. monahrq.ahrq.gov/news/newsroom/case-studies/cp30506.html
    October 01, 2014 - Some 250 telemedicine sites have been established around the state, with interactive, Integrated Service … According to RMCC's Principal Investigator, David Hartley, PhD, Professor at the Muskie School of Public Service
  10. monahrq.ahrq.gov/patient-safety/settings/hospital/resource/guide/web6.html
    December 01, 2017 - Coordinate with clinical and social service providers. … Slide 14: In Practice: Social Work Transitional Care Recognized as an AHRQ Service Delivery Innovation … whole-person" transitional care needs, and work with patients, their families, providers, and community service … criteria: live alone, no source of emotional support, no support system in place, discharged with a social service
  11. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.doc
    February 10, 2009 - In the last 12 months, did you try to get information or help from your dental plan’s customer service … In the last 12 months, how often did your dental plan’s customer service give you the information or … In the last 12 months, how often did your dental plan’s customer service staff treat you with courtesy
  12. monahrq.ahrq.gov/questions/about/index.html
    December 01, 2020 - Launched in 2007 through a series of public service ads with the Ad Council, the Questions Are the
  13. monahrq.ahrq.gov/talkingquality/distribute/placement/settings.html
    January 01, 2023 - Example: Finding Medicaid Beneficiaries Where They Already Are The Community Service Society of New … Medicaid beneficiaries by engaging community-based organizations (e.g., adult learning centers, social service
  14. monahrq.ahrq.gov/talkingquality/distribute/promote/social-marketing.html
    June 01, 2019 - In the context of commercial marketing, the objective is to get someone to buy a product or service. … , that you audience may not be the public at large, or even all people who need a particular health service
  15. monahrq.ahrq.gov/opioids/funding-opportunities.html
    February 01, 2023 - take advantage of the natural experiment caused by the COVID-19 pandemic to examine how changes in service … career development awards ( PA-20-067 and PA-17-232 ) that propose developing generalizable health service
  16. monahrq.ahrq.gov/policy/electronic/privacy/index.html
    February 01, 2024 - This Web site is maintained as a public service to provide information on healthcare research and quality … Intrusion Detection For site security purposes and to ensure that this service remains available to
  17. monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/dx-safety-workgroup-roster-2023dec.pdf
    December 21, 2023 - and Drug Administration, HRSA = Health Resources and Services Administration, IHS = Indian Health Service
  18. monahrq.ahrq.gov/news/newsletters/e-newsletter/885.html
    October 01, 2023 - If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
  19. monahrq.ahrq.gov/cahps/quality-improvement/index.html
    October 01, 2023 - Creating an Effective Customer Service Training Program  ( 13:15 ). … overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service
  20. monahrq.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
    November 01, 2018 - Support care team learning about new evidence Practices may have to augment in-service training to address … team learning include lunch and learn sessions, shadowing, mentoring, consultation with experts, in-service

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