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healthcare411.ahrq.gov/news/newsletters/e-newsletter/858.html
April 01, 2023 - Applicants should submit a résumé and statement of service before the May 27 deadline. … AHRQ in the Professional Literature
A review of infectious disease epidemiology in emergency medical service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Plan
Outside-In
(Insights) Execution
Rating of
Health
Plan
Access to Health
Care
Customer
Service … to Results
Strategic /
Business Plan
Outside-In
(Insights) Execution
Focus Areas
Customer Service
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
March 11, 2022 - Food and Drug Administration
HRSA Health Resources and Services Administration
IHS Indian Health Service … Indian Health
Service
• Enhanced Adverse Event Reporting Capabilities:
o Reporting of adverse events
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healthcare411.ahrq.gov/policymakers/hrqa99a.html
October 01, 2014 - of January, one thousand nine hundred and ninety-nine An Act to amend title IX of the Public Health Service … AMENDMENT TO THE PUBLIC HEALTH SERVICE ACT. … (a) IN GENERAL- Title IX of the Public Health Service Act (42 U.S.C. 299 et seq.) is amended to read … (a) IN GENERAL- There is established within the Public Health Service an agency to be known as the Agency
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - 58% 74% 75% 65%
How Well Doctors Communicate 74% 78% 79% 78%
Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and
Customer Service … 75% How Well Doctors
Communicate
70%
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - • Maintain fee-for-service revenue and growth. … by hospital.
3 Medical Secretary, Transcriber
X Panel Manager Centralized service provided by HFHS … HFHS provides social-service support through a central social service team that helps connect
patients … with social service programs, especially insurance or governmental programs for
financial coverage … Community Health and Social Service Clinic
CHASS Center, Inc. is a community-based, not-for-profit
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ......................................................... 12
Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
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healthcare411.ahrq.gov/policymakers/hrqa99c.html
October 01, 2014 - Such officers and employees may not receive compensation for service on such groups in addition to the … (b) RULES OF CONSTRUCTION- (1) IN GENERAL- Section 901(a) of the Public Health Service Act (as added … Subpart I of part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended … (a) IN GENERAL- The Secretary, acting through the appropriate agencies of the Public Health Service, … Part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended by adding at
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Their Needs
• Shared Decision-Making
• Support Groups and Self-Care
• Planned Visits
• Group Visits
• Service … Recovery Programs
• Standards for Customer
Service
• Reminder Systems for
Preventive Services and
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healthcare411.ahrq.gov/research/findings/factsheets/minority/amindbrf/index.html
July 01, 2018 - infrastructure; and builds relationships with tribal and other AI/AN organizations, the Indian Health Service … Results of Baseline American Indian CAHPS ® survey lead to implementation of customer service quality … The Wind River IHS/Tribal Working Group selected customer service as the targeted area for improvement … A QI strategy was developed to improve customer service that included presentations from three experts … in customer service, monthly incentives tied to specific customer service indicators, and competition
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healthcare411.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
August 01, 2015 - Arthur Kaufman, MD, et al
Select to view site
A Health Care Cooperative Extension Service … Mold, MD, MPH
Select for PDF file
A Cooperative Extension Service for Primary Care in Oklahoma … College of Medicine
Select for PPT file
What Providers Want From the Primary Care Extension Service … Medicine discusses the results of a survey that asks providers what aspects of the Primary Care Extension Service
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool9_trans_care.docx
July 28, 2016 - PCMH, health home care manager, as applicable
· Contact community clinical, behavioral, and social service … Develop individualized transitional care plan
· Share plan with ED, outpatient providers, community service … Initiate initial eligibility screen for services (health home, adult day, etc.) or allow social/support service
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/national_pcep_meeting_white_paper.docx
May 05, 2014 - expertise of PCEP agents coupled with the technical resources of universities, health departments, social service … The Extension Service is in every state and in every county. … I can’t imagine a better way to do that than the kind of extension service that we saw in the farming … A health care cooperative extension service: transforming primary care and community health. … A cooperative extension service for primary care in Oklahoma.
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healthcare411.ahrq.gov/ncepcr/about/researcher-fellows/index.html
April 01, 2024 - Opportunities
NCEPCR Research Fellows
NCEPCR participates in AHRQ’s Junior Staff Service … Aimee Eden as a Junior Service Fellow with AHRQ's Center for Evidence and Practice Improvement.
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healthcare411.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Neighborhood Health Plan of Rhode Island
Topic: Improving enrollee experience with a health plan’s customer service … Neighborhood identified a need to focus on improving customer service by oversampling plan members, analyzing … To learn more about the issues affecting the CAHPS customer service scores, the plan began collecting … been able to maintain improvements in its CAHPS scores on the “courtesy and respect” and “customer service
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healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - about costs of care
S
S
Coordination of care
S
C
Cultural competence
S
S
Customer service …
Providers' use of information to coordinate patient care (new to version 3.0)
Customer service … Health plan customer service
Helpful, courteous, and respectful office staff
Return to … ’s and consumer's experience of care organized by topic area (e.g., access, communication, customer service
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healthcare411.ahrq.gov/data/visualizations/healthcare-expenditures.html
April 01, 2024 - hypertension, diabetes), demographic group (age, race), payment source (e.g., Medicare), and type of service … Categories—Type of Service: For persons in the bottom 50 percent expenditure tier, more than half of
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healthcare411.ahrq.gov/policy/foia/foiaindx.html
December 01, 2020 - Electronic Library
Annual Reports
Privacy Act
Reference Materials
Contacts
HHS FOIA Requester Service … and Drug Administration
HRSA - Health Resources and Services Administration
IHS - Indian Health Service
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
January 01, 2013 - ........................................................... 9
Health Plan Information and Customer Service … Adult Medicaid sector
for all composites and ratings except for Health Plan Information and Customer Service … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
-
healthcare411.ahrq.gov/news/newsletters/e-newsletter/766.html
June 01, 2021 - Effect of enhanced primary care for people with serious mental illness on service use and screening. … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ