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81. Appendix B: Key CME Design Features in CHIPRA Quality Demonstration States, as of June 2014 | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2appb.html
    September 01, 2014 - Intensity Instrument or the Early Childhood Service Intensive Instrument. c Youth already served by … Local community service boards d (Viewpoint Health and Lookout Mountain). … Fee-for-service reimbursement for care coordination. … c Child and Adolescent Service Intensity Instrument (CASII) and the Early Childhood Service Intensive … d Community service boards oversee the public mental health system.

82. Measure 13 and 17 combined (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-164-materials-ii.pdf
    March 09, 2017 - sealants; Number of children with dental prophylaxis with fluoride treatment   on the same date of service … ; Number of children  with  dental prophylaxis and sealant on the same date of service (See Appendix … -­‐11 8 12-­‐18 SEX Gender of Patient 1 Male 2 Female Table 2 Prevention  Services and Codes Service … Se above Dental Prophylaxis with Sealant on the same date of service Se above Well Child Exam 99381 … Numerator The unduplicated number of individuals receiving at least one dental treatment service (See

83. CHIPRA 235: Section 2, Detailed Measure Specifications (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-2-tech-specs.pdf
    September 21, 2018 - A higher rate indicates better performance as reflected by increased availability of service. … 2080P0216X Definitions Outpatient Care Any visit within the measurement year with a Place of Service … Table AVS4-B: Place of Service Codes Place of Service Code School 03 Homeless Shelter 04 Indian … Health Service Free-standing Facility 05 Indian Health Service Provider-based Facility 06 Tribal 638

84. CAHPS Transcript: Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/hp-survey-strategies-webcast-transcript.pdf
    April 01, 2016 - Then how can we follow up right away and do service recovery? … Our customer service was provided by an external vendor. … team or customer service approach, but I think that a lot of the values that our customer service … Well, first of all, we hired a special group of customer service professionals. … , and then ways that customer service was able to overcome those barriers.

85. Recommended Core Measures and Next Steps | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas4.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … resource that are actionable ( Potential Measure PP ) Clinician receipt of treatment plan from the service … Clinical service providers and community organizations have the potential to work together for the delivery

86. A-17. Measure 14: Patients referred to a community health educator referral liaison (CHERL) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-17.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … A computerized support system was developed to collect patient data; track patient calls, dates of service … Measure type: Process Date: 2006 Preventive service/ USPSTF: Alcohol Misuse Counseling; Healthy

87. Job Aid: Standardized Quality Measures (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
    January 07, 2022 - or registry at the individual patient level in a report that includes all patients eligible for the service …  Did the patient receive the service, but it was incorrectly documented? …  Did the patient receive the service and it was correctly documented? …  Was the service simply not provided during the specific visit type? … Primary Care Practice Facilitator Training Series 3  Was the service offered and the patient

88. A-8. Measure 5: Clinician perception of parent interest in referral | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-8.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … /data source: Health Professional Survey Measure type: Structural Date: 2006 Preventive service

89. A-5. Measure 2: Parental interest in following up on the local agency referral | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-5.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Format/data source: Patient/Individual Survey Measure type: Process Date: 2006 Preventive service

90. A-4. Measure 1: Patient recall of referral to local agencies | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-4.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Format/data source: Patient/Individual Survey Measure type: Process Date: 2006 Preventive service

91. A-6. Measure 3: Parental confidence in being able to use a local agency referral | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-6.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Format/data source: Patient/Individual Survey Measure type: Structural Date: 2006 Preventive service

92. A-7. Measure 4: Clinician recall of referral to a local agency | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-7.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Format/data source: Health Professional Survey Measure type: Process Date: 2006 Preventive service

93. Appendix D. Clinical-Community Relationships Measures Instruments (continued) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd4.html
    March 01, 2013 - Interview—Linkages with External Organisations of Providers (GP-LI) 109 Alzheimer's Service … Fortinsky, PhD Alzheimer's Service Coordination Program Physician Survey—April 1998 Dear Doctor … for the Alzheimer's Service Coordination Program (ASCP). … Have you had any telephone contact with the ASCP Service Coordinator since referring your patients and … Would you like to have more, less, or about the same contact with the ASCP Service Coordinator after

94. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - Customer service staff courteous and respectful 13,804 Rating 0-6 7-8 9-10 N 0 % 2 0 % 40% 6 … 16% 26% 58% 4,944 Customer service staff at child's health plan courteous and respectful 6% … 77,578 Customer service staff courteous and respectful 78,132 Rating 0-6 7-8 9-10 N 0 % 2 0 … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at

95. Clinic/Clinician-Community Resource Relationships | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-5.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Notes A referral may be actionable even if the service is not actually delivered. … averaged across all referrals for which the service is delivered.

96. Evaluating the CHIPRA Quality Demonstration Grant Program: An Overview (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qtag-presentation.pdf
    September 01, 2015 - states implemented 52 projects across 5 topic areast Category 3 States Measures (10) HIT (12) Service … core measure set to CMS - Using core measures for quality improvement (QI) initiatives - Improving service … models, continued  Electronic screening tools can support data quality, patient tracking and service … initiatives Findings: Using core quality measures for State-based QI initiatives, cont’d Findings: Service … delivery models Preliminary findings on service delivery models, continued Other preliminary findings

97. New Mexico Hospitals Use AHRQ Toolkit to Revise Protocol for Preventing Blood Clots | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/ktcquips98.html
    October 01, 2014 - Public Health Service-Indian Health Service-Gallup Indian Medical Center in Gallup, New Mexico, entered … Public Health Service. … 55 to 100 percent for surgical prophylaxis and 100 percent for patients admitted to the hospitalist service … Public Health Service-Indian Health Service-Shiprock Service Unit-Northern Navajo Medical Center in

98. South Carolina State at a Glance (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/scstateataglance.pdf
    March 01, 2012 -  Promoting the use of health information technology (IT) to enhance service quality and care coordination …  Implementing more comprehensive provider‐based models of service delivery. … improve quality of care for children, (2) promote the use of health information technology to enhance service … quality and care coordination, (3) implement new or more comprehensive provider‐based models of service … Carolina under the CHIPRA Quality Demonstration Grant Program visit their website http://www.scdhhs.gov/service

99. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
    October 08, 2013 - Using the CG-CAHPS 12-Month Survey for Quality Improvement Using the 12-Month CG-CAHPS Survey for Service … conversations or are on non-work related phone calls) Actions • Behaviors emphasized during customer service … orientation for new employees • Behaviors emphasized during customer service workshops and webinars … • All new providers shadowed at 3 months and again at 12 to 15 months of employment • Based on service … 0.0% 0.0% 3.0% 4.5% 19.4% 73.1% 92.5% Questions Using the 12-Month CG-CAHPS Survey for Service

100. A-9. Measure 6: Clinician confidence in ability to instruct patient/family in proper use of local agency referral | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-9.html
     October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … Format/data source: Health Professional Survey Measure type: Process Date: 2006 Preventive service