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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
January 01, 2000 - of survey
► Web pages
► QR codes
► Social media
• New methods to contact patients
► Short message service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Public Health Service
AHRQ Patient Safety Priorities
• Focus on areas of greatest impact
• Extend
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smithslides.pdf
July 15, 2015 - Use Q&A feature to ask for help
3
3
Today’s Speakers
Jim Battles, PhD, Senior Service Fellow
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA202-Materials_IIIB.pdf
August 13, 2014 - Variations in Medicaid mental health service use and cost for children.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_IIIB.pdf
August 13, 2014 - Variations in Medicaid mental health service use and cost for children.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_IIIB.pdf
August 13, 2014 - Variations in Medicaid mental health service use and cost for children.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-89-adhd-behavior-section-2-attach-1.pdf
February 01, 2012 - Physicians identify critical barriers to service
provision for these children, namely lack of pediatric … do not cite or distribute 5
The aforementioned trends in treatment and physician variations in service … Physicians identify critical
barriers to service provision for these children, namely lack of pediatric … The aforementioned trends in treatment and physician variations in
service delivery suggest there may … AND that therapy or service would not be appropriate due to specific
reasons for which the patient
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0122-tables2-5.pdf
September 24, 2019 - Anesthesiologist or CRNA on call from
home
9 (8.9%) 122 (56.2%)
Antepartum consultation service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-11-root-cause-analysis.pdf
December 27, 2021 - Conduct a fall-out analysis to determine why individuals did not receive an indicated service. … Service rep quit
Third Why? … and focuses on one particular type of problem—
determining why patients did not receive an indicated service … National Health Service (NHS). Using five whys to review a simple problem. … Online library of Quality,
Service Improvement and Redesign tools. 2008.
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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/liability/pichert.html
August 01, 2017 - System ® (PARS ® ) to: (1) promote professional accountability and self/group regulation; (2) optimize service … Resources appropriate and sufficient to create (or improve) and sustain best practices in service recovery … Therefore, CPPA provided training, “Getting the Most from Your Patient Relations Department and Service … the right number of Patient Relations Representatives and to invest in training in best practices for service … Best practices for basic and advanced skills in service recovery: A case study of a re-admitted patient
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/clinicians/tearsheets/hospitalsp.pdf
July 01, 2003 - Department of Health and Human Services
Public Health Service
July 2003
Dejar de Fumar le Ayuda Dejar
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/webinars/lcswebinar0504-slides.pdf
May 04, 2016 - PESG, AHRQ, and all accrediting
organizations do not support or endorse any product or
service mentioned … 17
CMS National Coverage Determination –
February 5, 2015
It’s the first covered service that … – Criteria for lung cancer screening:
Beneficiary eligibility
Written order for LDCT:
Initial service … Subsequent service: Beneficiary receives written order
during any appropriate visit from physician … Coding System (HCPCS) Codes
• G0296 – Counseling visit to discuss need for lung cancer
screening LDCT (service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-georgia-state-snapshot.pdf
January 01, 2018 - who were
certified by the State to provide peer support could be
reimbursed by Medicaid for this service … During the grant period, however,
most youth served by the CMEs were transitioned from
fee-for-service … The reports
included data on service quality and youth and family
outcomes, such as school suspensions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/resources/Guidelines_Translation.pdf
November 13, 2006 - last 3 months, did
you try to get
information or help from
your prescription drug
plan’s customer
service … Since you joined your
drug plan, how often did
your drug plan’s
customer service give
you the information … Since you joined your
drug plan, how often
did your drug plan’s
customer service treat
you with courtesy
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ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/supplhighlight06.html
January 01, 2014 - quality measures; (2) promoting the meaningful use of health information technology (IT) to enhance service … CMEs are organizations that take a comprehensive service delivery approach to treating youth with serious … sources and promoting the use of health IT and the development of health information exchanges to enhance service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/develop/develop.doc
January 01, 2003 - · Assess whether enrolled children receive service for an urgent medical condition within a set time … What service delivery systems or units of analysis are you assessing? … · Fee for service (FFS)?
· Local, regional, or statewide?
· Specific program(s)?
Title V. … The definitions of ages, of the populations to be used (plan or program enrollment, type of service delivery … HEDIS® and/or CAHPS® measures beyond MCOs to collect and report data for PCCM programs and fee-for-service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-4-practice-management.pdf
September 01, 2015 - In the fee-for-service model, practices are paid by a third party for service encounters with a
patient … Blended payments combine capitation with fee-for-service or pay-for-performance programs. … What are the implications of this on service delivery? … • What, if any, service grants does the practice hold? … Management service organizations also may provide support to a primary care practice.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool7_portfolio_pres.ppt
August 30, 2016 - partners
Measures of Success
Monthly implementation statistics
% of patients who received intended service … populations [#]
% of all discharges that are target population discharges [%]
Implementation of Service
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/api.html
June 01, 2010 - National Direct Service Workforce (DSW) Resource Center
Reviewed 5/14
CMS created the National … Direct Service Workforce Resource Center to respond to the large and growing shortage of workers who … DSW Resource Center brings together experts in the field of direct service workforce policy from organizations … of Rehabilitation Facilities (CARF) International is an independent, nonprofit accreditor of human service … core of the measures, but these are supplemented with questions about physical status and two use-of-service