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41. Chapter 4. Factors to Consider when Analyzing Data for Multiple Project Sites | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter4.html
    December 01, 2017 - recognize there are differences in the populations living in each site, as well as in the sites’ health service … The health service systems within each project site also vary by organizational type (i.e., IHS or Tribal … Tribal health program may seek to provide health services for AI/ANs living in the project site (i.e., Service … Unit) as well as for AI/ANs from the Tribe who live outside of the IHS Service Unit. … program may focus the provision of specific services in geographic areas that are smaller than the IHS Service

42. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

43. Improving Customer Service and Access in a Surgical Practice (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - Improving Customer Service and Access in a Surgical Practice WORKING P A P E R Improving Customer … , facility id, and date of service. 26  Call-abandonment rate. … These data confirmed problems with customer service and access. … service, hold protocol, and correct closure. … • Examine the myths of good customer service.

44. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - member feedback • declining survey response rate 16 Opportunity Identification CAHPS® Customer Service … Directory New JIRA process for staff to submit Provider Directory updates 19 Results: Customer Service … Measure 2016 2017 2018 2019 2020 Customer Service Composite 85.40% 90.65% 90.42% 91.01% 91.86% • Get … 85.44% 87.70% • Treated with courtesy and respect 91.97% 97.27% * 97.01% 96.59% 96.02% Customer Service …  CAHPS Customer Service 2017 improvements have held and grown through 2020 20 Results: Rating

45. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
    January 01, 2013 - Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement The Practice Engagement Model Service … Recovery programs • MD Communication Scores and Coaching MGH Service Academy Leader Modules … Recovery • Hourly Rounding For Staff • Best Practices Outlined Above • Service Expectations • … Service Refresher • Survey Basics       Why CG-CAHPS? … Using the 12-Month CG-CAHPS Survey for Service Improvement Dean Clinic A member of SSM Healthcare

46. Tool 11: Community Resource Guide (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
    September 12, 2016 - perceive that no community resources are available, even though community behavioral health and social service … provider; call 2 days before discharge] [Service provider, such as Aging and Disability Resource … [Name] Contact Name, Number: Service: Eligibility: Food [Name] Contact Name, Number: Service: … : Service: Eligibility: Volunteer Navigators/Assistants [Name] Contact Name, Number: Service: [e.g … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri.

47. Chapter 7. Discussion of Project Findings | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter7.html
    December 01, 2017 - Previous to this project, IHS had such data for only one Service Unit. 3 , 10 Key FY2010 findings include … Findings concerning hospital ED and inpatient service utilization may be used to identify opportunities … Third, CHS data include health service utilization information for services obtained at non-IHS providers … Because the project was designed to examine service use and treatment costs within IHS, we believe this … n In such situations, reports based on data compiled with Service Unit data, such as the IHS Diabetes

48. Exhibit 5-8. Measure 8: Plan of care includes at least one public and/or private community service/resource (Wrap-Around Observation Form-2) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex58.html
    March 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource (Wrap-Around … Measure 8: Plan of care includes at least one public and/or private community service/resource (Wrap-Around … Security Income) and/or private (e.g., private therapists/counselors, drug rehab centers) community service … Measure type: Process Date: 2003 Preventive service / USPSTF: Other–Mental Health * Clinical … "Yes" only if one public and/or private service is included in the plan.

49. Exhibit 5-22. Measure 22: The quality of the service provided by community resource to a practice (GP-LI) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex522.html
    March 01, 2013 - Measure 22: The quality of the service provided by community resource to a practice (GP-LI) … Measure 22: The quality of the service provided by community resource to a practice (GP-LI) … Format/data source: Health professional survey Measure type: Outcome Date: 2005 Preventive service … a linkage with, rate on a scale of 0-5 (0 being the lowest and 5 being the highest), the quality of service … Measure 22: The quality of the service provided by community resource to a practice (GP-LI).

50. CHIPRA 236: Section 1, Tables 1 and 2 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-section-1-tables-1-2.pdf
    October 11, 2018 - Place of Service Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service … Free-standing Facility 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing

51. Chapter 5. Project Findings for Goal 1 | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter5.html
    December 01, 2017 - Second, the Audit is based on data compiled with Service Unit data rather than NDW data. … Health Service Utilization NDW and CHS data were used to assess health service utilization among all … Tables 14-18 include information on inpatient service utilization; findings concerning utilization of … services they obtained in that project site and in other IHS Service Units, even if the other Service … As noted above, the types of inpatient services provided across service units vary.

52. A-3. List of Measures from the CCRM Atlas | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-3.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … /resource (Wrap-Around Observation Form-2) 9 Physician satisfaction with service coordination (Alzheimer … ’s Service Coordination Program [ASCP] Physician Survey) 10 Changes in clinicians’ knowledge of available

53. A-14. Measure 11: Whether or not a clinician would refer any family caregiver to intervention in the future (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-14.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Survey Purpose: Physicians are asked whether they would refer their patients to the Alzheimer's Service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

54. A-13. Measure 10: Changes in clinicians’ knowledge of available services in the local community (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-13.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … with community resource Element/ relationship: Clinic/clinician Instrument: Alzheimer's Service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

55. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Elliott (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
    July 01, 2013 - None (referent) $20 USPS mail followed by phone (referent) Standard Approach X Overnight delivery service … followed by phone X X Email survey attempt followed by overnight delivery service followed by … Rate • Average effects (p<.001 for all) ► +15% Incentive (vs. none) ►+14% Email/Overnight delivery service … /phone (vs. standard) ► +12% Overnight delivery service/phone (vs. standard) • Incentive effect was … ) may grab attention, connote importance • Effect of preceding overnight delivery service/phone with

56. A-1. CCRM Measurement framework | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-1.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … resource Patient- community resource Structure domains Information technology infrastructure Service … Stage of behavior change Marketing results Patient experience Cost/efficiency Delivery of service

57. Chapter 8. Lessons Learned and Suggestions for Data | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter8.html
    December 01, 2017 - Service Utilization Measures Clinical Pharmacy Services We used provider codes, clinic codes, and … CPT codes to identify this type of service. … In addition, IHS may consider modifying the place of service codes included in the fiscal intermediary … data to include more detailed information on service type. … For example, Medicare place of service codes may be used.

58. Potential Measures for Clinical-Community Relationships | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/index.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 8: Plan of care includes at least one public and/or private community service/resource A-12. … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey)

59. A-16. Measure 13: Clinician discussion of treatment plan with patients or family caregivers (ASCP Physician Survey) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-16.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … and goal setting Element/ relationship: Clinic/clinician-patient Instrument: Alzheimer's Service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service

60. CHIPRA 236: Technical Specifications (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-tech-specs.pdf
    October 16, 2018 - A higher rate indicates better performance, as reflected by increased availability of service. … Pediatricians 2080P0006X Outpatient Care Any visit within the measurement year with a place of service … Developmental/Behavioral Pediatricians Description Calculation Definitions Table AVS3-B: Place of Service … Codes Place of Service Code School 03 Homeless Shelter 04 Indian Health Service Free-standing Facility … 05 Indian Health Service Provider-based Facility 06 Tribal 638 Free-standing Facility 07 Tribal 638