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241. Chartbook on Hispanic Health Care: Slide Presentation—Part 4 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/hisph-slides-pt4.html
     March 01, 2020 - Stays, by Service Line. … Non- Hispanics, by Service Line Service Line Ratio of Age-Sex Adjusted Rate of Hospitalization … Service lines are shown in the order they are assigned–every discharge is assigned to a hospital service … Stays, by Service Line. … Slide 62 Service Line and Comorbidities Service line: Maternal: PDx in CCS 176-196.

242. Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
     October 01, 2017 - often were you able to find out from your health plan how much you would have to pay for a health care service …  Consider costs before deciding on a particular service or choosing a specific provider. … For each service, the EOB indicates the provider’s charge, the plan’s contracted “allowed amount” for … that service, the amount the plan reimbursed the provider, and any non-covered charges. … Association between availability of health service prices and payments for these services.

243. Chapter 4: Defining Language Need and Categories for Collection, cont. | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata4b.html
     May 01, 2018 - Thus, data collection instruments must take into account the diversity of the population of the service … languages of interest in a service population. … One approach is to survey the service recipients. … area (e.g., Census data) or service population, and any response list should include an option of "Other … The size of the population served should influence any numerical threshold; the service populations for

244. Module-7-Slides (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-7-slides.pdf
     November 18, 2021 - Description Numerator/Denominator Referral Initiation Proportion of clients referred from initiating service … # of clients referred from initiating service ____________________________________ # of clients … seen at initiating service Referral Completion Proportion of referred clients that complete referral … at receiving service # of referred clients seen at referring service ___________________________ … _________ # of clients referred from initiating service 21

245. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - three core survey domains of access to health care, communication, coordination of care, and customer service … Access to Care & Information Communication with Patients Coordination of Care Customer Service … Recovery Programs (6.P) No No No X No Standards for Customer Service (6.Q) No No No X No Reminder … Health Plan Customer Service Health Plan Information and Customer Service Health Plan Customer … Service Coordination of Care (not included) Care Coordination How Well Doctors Coordinate Care and

246. Appendix III (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiii.html
     June 01, 2010 - Financial Accountability: O=2, PI=3    Not every outcome/performance indicator is applicable to each service … consumers from each of its day, residential, personal assistance, support coordination, and clinical service … HCBS Waiver Services Data Source: Multiple: consumer survey, record review, agency review, direct service … For example, "Individuals may change service staff and providers without retaliation" can be determined … Responses are rolled up for reporting as indicators, (e.g., clients' perception of service quality) on

247. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Plan Outside-In (Insights) Execution Rating of Health Plan Access to Health Care Customer Service … to Results Strategic / Business Plan Outside-In (Insights) Execution Focus Areas Customer Service

248. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/stacia_cohen.pdf
     March 17, 2015 - Blue Plus 2014 MNCare/PMAP Service Area Rock Nobles Jackson Martin Faribault Freeborn FillmoreMower … Needed Care 62% 67% Getting Care Quickly 58% 62% Doctor Communication 75% 79% Health Plan Info and Service … care network not based on gatekeeper model Health Plan Systems • Dedicated Govt Prog Customer Service

249. Slide 1
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-focus-procedure-related-cath-use-070814.pptx
     January 01, 2015 - Rate ABOVE 2013 UWHC mean. < 3.1 > 3.1 (Number of CAUTI on each Service shown at base of histogram.) … RATE # 2013 CAUTI by SERVICE; Rate per 1,000 foley-days 1 0.7246376812 2 0.9447331129 1 1.1350737798 … 2013 2013 Foley-Days by SERVICE "Master" List of SVCs 2011 2012 "Master" … Detail of Services Not Shown on Graph Service Foley-days ∆ Service … Foley-days ∆ Service Foley-days ∆ Service Foley-days ∆ Service 2011 2012 Service 2011

250. From Science to Service: A Framework for the Transfer of Patient Safety Research into Practice (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Nieva.pdf
     January 07, 2005 - From Science to Service: A Framework for the Transfer of Patient Safety Research into Practice 441 … From Science to Service: A Framework for the Transfer of Patient Safety Research into Practice … From Science to Service 443 In this paper, we have developed a framework that synthesizes concepts … From Science to Service 449 End user adoption, implementation, and institutionalization The … From Science to Service 453 16. Gladwell M.

251. Established Child Health Care Quality Measures--Title V of the Social Security Act | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-5.html
     November 01, 2017 - Contents Child Measures Included Users Comparisons and Trends Benchmarking and Databases Service … Percent of CSHCN whose families report the community-based service system can be used easily. … Percent of potentially Medicaid-eligible children who have received a service paid for by the Medicaid … Go to: https://mchb.tvisdata.hrsa.gov/Home Return to Contents Service Delivery and Units of Analysis … Each State can customize the measures for use with particular service delivery systems if it so chooses

252. Appendix V: Tested Measures by DRA Domain (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
     June 01, 2010 - Respectful Treatment by Direct Service Providers Measure Source Notes How well … HIV ambulatory care satisfaction: multiple items related to treatment by direct service providers, including … Care Satisfaction Measures Older adults receiving home care services Satisfaction with service … Service outcomes (multiple items) National Core Indicators Family Survey Families with at … Instrument Developed and tested with service recipients age 60 and older Satisfaction with

253. Healthcare Research and Quality Act of 1999 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/policymakers/hrqa99a.html
     October 01, 2014 - of January, one thousand nine hundred and ninety-nine An Act to amend title IX of the Public Health Service … AMENDMENT TO THE PUBLIC HEALTH SERVICE ACT. … (a) IN GENERAL- Title IX of the Public Health Service Act (42 U.S.C. 299 et seq.) is amended to read … (a) IN GENERAL- There is established within the Public Health Service an agency to be known as the Agency

254. AHRQ Research and Other Activities Relevant to American Indians and Alaska Natives (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/amindbrf_0.pdf
     September 29, 2017 - infrastructure; and builds relationships with tribal and other AI/AN organizations, the Indian Health Service … • Results of Baseline American Indian CAHPS® survey lead to implementation of customer service quality … The Wind River IHS/Tribal Working Group selected customer service as the targeted area for improvement … A QI strategy was developed to improve customer service that included presentations from three experts … in customer service, monthly incentives tied to specific customer service indicators, and competition

255. Reporting of Adverse Drug Events: Examination of a Hospital Incident Reporting System (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Desikan.pdf
     March 01, 2002 - Significant differences by service (P < 0.001) were present for potential adverse drug event rates in … RMEES and PHRED, but preventable adverse drug event rates did not differ significantly (P > 0.05) by service … Preventable adverse drug event rates per 1,000 patient days did not differ significantly by service … surgery service [x=3.5, y=9.5]) and were not included in graph due to instability of the estimated … the individual hospital units comprising each service in both systems.

256. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=0&search_api_fulltext=&sort=asc
     Information from providers CC17 Care from more than one kind of provider or service … got care from more than one kind of health care provider or used more than one kind of health care service … got care from more than one kind of health care provider or used more than one kind of health care service

257. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=22&search_api_fulltext=&sort=desc
     got care from more than one kind of health care provider or used more than one kind of health care service … got care from more than one kind of health care provider or used more than one kind of health care service … Coordination of care CC17 Care from more than one kind of provider or service

258. Introducing the CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
     February 11, 2015 - Webcast CHOC Children’s Hospital, Orange County, California Sandra Schultz Manager of Customer Service … Zoë Vecchio Director of Service Excellence 49 Agenda 1.CHOC’s choice to transition to

259. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
     January 01, 2016 - 58% 74% 75% 65% How Well Doctors Communicate 74% 78% 79% 78% Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and Customer Service … 75% How Well Doctors Communicate 70% Health Plan Information and Customer Service … Health Plan Information & Customer Service In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?

260. New Models of Primary Care Workforce - Case Example #6: Henry Ford Health System (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
     October 01, 2016 - • Maintain fee-for-service revenue and growth. … by hospital. 3 Medical Secretary, Transcriber X Panel Manager Centralized service provided by HFHS … HFHS provides social-service support through a central social service team that helps connect patients … with social service programs, especially insurance or governmental programs for financial coverage … Community Health and Social Service Clinic CHASS Center, Inc. is a community-based, not-for-profit