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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Getting Needed Care 54%
Getting Care Quickly 58%
How Well Doctors Communicate 73%
Health Plan Customer Service … • Cultivating Cultural Competence
• Planned Visits
• Group Visits
• Price Transparency
• Service … Recovery Programs
• Standards for Customer Service
• Reminder Systems for Preventive
Services and
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/902.html
February 01, 2024 - for Disease Control and Prevention, the Centers for Medicare & Medicaid Services, the Indian Health Service … Staff service fellows may work with administrative protocols, gain access to AHRQ-sponsored datasets … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/demostates/me.html
March 01, 2019 - Promoting the use of health information technology (IT) to enhance service quality and care coordination … Implementing a more comprehensive provider-based model of service delivery. … secure document exchange and storage of CHA information so that it is available to key health and social service … LCSW, CHIPRA Project Director
Cutler Institute for Health and Social Policy
Muskie School of Public Service
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiif.html
June 01, 2010 - Service settings are adult day healthcare centers and the recipient's home. … These measures are used to evaluate the performance of community mental health service providers for … Survey focus areas include satisfaction, worker turnover, and flexibility of service environments. … Items organized in five program outcome areas: Access to Service Coordinators; Service Coordinator Interaction … Summary: Focus areas include Rights; Habilitation; Financial; Service Needs; Health and Safety; Work
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/892.html
December 01, 2023 - anticoagulants, opioid stewardship and addressing fatigue and sleepiness of clinicians due to hours of service … During weeks with high COVID-19 admissions, occupancy declined for many service lines, with occupancy … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldatapre.html
May 01, 2018 - Messaging Team), Sheldon Greenfield (University of California, Irvine), Kirk Greenway (Indian Health Service … Smith (Indian Health Service), Phillip L. … Smith (Indian Health Service), Benjamin Steffen (Maryland Health Care Commission), Otilia Tiutin (Contra … Costa Health Plan), Alan Trachtenberg (Indian Health Service), William Vega (David Geffen School of … Medicine, UCLA), Lucie Vogel (Indian Health Service), Robin Weinick (Institute of Health Policy, Massachusetts
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/innovations/CommunityHubManual.pdf
January 01, 2016 - There can only be one Pathways Community HUB in a defined service area. … In typical direct service and care coordination contracts, the provider of the direct service
or the … The Pathways themselves are the primary billing unit for service. … - The Housing Pathway can be assigned to the social service funding stream. … that incentivize
service to those in greatest need is essential.
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/863.html
May 01, 2023 - Nurse staffing and inpatient mortality in the English National Health Service: a retrospective longitudinal … Junior Staff Service Fellow . Application deadline: May 10. … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas3.html
March 01, 2013 - and organizational properties of a setting in which care is provided; process is the treatment or service … being provided to a patient; and outcomes are results of the treatment or service. … Measures of these capacities would be placed within the service capacity domain. … Measures of these structural factors would fall within the service capacity domain.
3.4.2 Relationships … Having well-defined relationships and roles for service delivery can improve organizational efficiency
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/dischargeprep.docx
January 02, 2013 - ______________________________________
Service
Company name: Contact:
Address: Phone:
Date … scheduled:
Service
Company name: Contact:
Address: Phone:
Date scheduled:
Service
Company
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - timely, efficient and
equitable care
40
Impetus for Change
• 14+ years on journey of service … excellence
• Service Principles developed and embedded in culture, core
competencies and performance … Time
Spent
Rounding
(min)
Food
Service
Issues
*EVS
Issues
Communication /
Care
Coordination
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - .......................................................... 16
Health Plan Information and Customer Service … *Data not available for 2007 Health Plan Information and Customer Service
Figure 1-7. … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/820.html
June 01, 2022 - robust capabilities in technology, management and patient-centered care spend less on Medicare fee-for-service … The authors studied claims data for 1.5 million Medicare fee for-service beneficiaries aged 66 and older … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-3.html
October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice (GP-LI)
Clinical-Community … Domain
Service capacity (community resource)
Data source
Community resource survey
Calculation
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ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2pt3.html
September 01, 2014 - Input from youth and their families can help a State understand how a CME could improve the existing service … Behavioral and physical health providers, social service providers, court representatives, and others … can provide unique insight into how services are currently structured and paid for and how to improve service … justice data
Because CMEs coordinate services across child-serving agencies, analyzing data on service … Maryland also created a single, integrated database for most of its social service programs to allow
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ce.effectivehealthcare.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary8.html
September 01, 2015 - Program
Introduction
Reporting and using the Child Core Set of quality measures
Transforming service … delivery to promote quality of care
Improving service systems for youth with serious emotional disorders … applications, and develop the stakeholder relationships that underpin successful efforts to transform service … As Federal and State policymakers chart new directions to stimulate innovation in service delivery systems
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - 59% 73% 74% 69%
How Well Doctors Communicate 74% 78% 79% 79%
Health Plan Information and Customer Service … 2017
How Well Doctors
Communicate
Getting Care
Quickly
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give
you the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at
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ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part4-comm.html
March 01, 2020 - Population-Based Rates of Inpatient Hospital Stays by Service Line
Rates of Inpatient Hospital Stays … Non- Hispanics, by Service Line
Service Line
Ratio of Age-Sex Adjusted Rate of Hospitalization … generally had lower rates of hospitalization than non-Hispanics, except in the medical and maternal service … Hispanics in border counties had higher rates of hospitalization in the injury, maternal, and neonatal service … Service lines are shown in the order they are assigned–every discharge is assigned to a hospital service
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ce.effectivehealthcare.ahrq.gov/talkingquality/measures/understand/index.html
July 01, 2018 - Common data elements include type of service, number of units (e.g., days of service), diagnosis and … procedure codes for clinical services, location of service, and amount billed and amount reimbursed. … Aspects covered include reports on the care, service, or treatment received and perceptions of the outcomes
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-eval-roadmap/ccre-roadmap1.html
July 01, 2013 - offer the possibility of an effective, efficient, patient-centered approach to address the preventive service … Despite this promise, even when a clinical preventive service could be provided by a non-clinician in … effort to connect a patient with a community resource to successfully receive a clinical preventive service … in the connection of a primary care patient with a community resource for delivery of a preventive service … relevance and influence of different factors will vary according to the particular clinical preventive service