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  1. ce.effectivehealthcare.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/choosing/index.html
    June 01, 2020 - Here are some key considerations: Making Comparisons Databases and Benchmarks Trends Over Time ServiceService Delivery Systems Careful consideration of what service delivery systems you have will help … Fee for service. All of the above. … Also consider whether you intend to compare results across or within service delivery systems. … For a fee-for-service program?
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/10-frontline-provider.pptx
    June 01, 2023 - Frontline Provider Education 3 [Hospital Name] Improving Surgical Care and Recovery of Patients: [Service … ] Pathway [Presenter Name] [Date] AHRQ Safety Program for Improving Surgical Care and Recovery [Service … [Service line, e.g., colorectal, hip fracture] surgery procedures may have high morbidity (e.g., surgical … site infections) and long lengths of stay Care of [service line] surgery patients is highly variable … Overview of Gap Analysis Use your Gap Analysis and Goal Setting Form to report your current ISCR service
  3. 2-Overview-Guide (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/2-overview-guide.docx
    June 01, 2023 - Using this toolkit, hospitals can establish an ISCR program within the following service lines: colorectal … Below is the program’s pathway roadmap that highlights some of the common elements across the program’s service … Choosing a Service Line for Improving Surgical Care and Recovery This section is designed to help a hospital … ISCR pathways for either emergent or nonemergent procedures with supplemental sections and notes for service … Sample books for each service line were developed by surgeons with input from patients and family members
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - Customer service gave necessary information or help Customer service was courteous and respectful … Customer service at child 's health plan gave necessary information or help Customer service staff … Customer service at child 's health plan gave necessary information or help Customer service staff … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at your
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-maryland-state-snapshot.pdf
    January 01, 2018 - The State found that the youth had unmet oral and physical health service needs that were often overshadowed … CCOs started providing CME services, referred to as intensive care coordination, as a third tier of service … to analyze data across child- serving agencies to assess the services used by CME participants, how service … Maryland trained providers to use the Child and Adolescent Service Intensity Instrument (CASII), Early … Childhood Service Intensity Instrument (ECSII), and the Child and Adolescent Needs and Strengths Tool
  6. ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/acknowledgement.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community
  7. ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas5.html
    March 01, 2013 - Wrap-Around Observation Form-2) 8 Plan of care includes at least one public and/or private community service … /resource (Wrap-Around Observation Form-2) 9 Physician satisfaction with service coordination (Alzheimer's … Service Coordination Program [ASCP] Physician Survey) 10 Changes in clinicians' knowledge of available … intervention in the future (ASCP Physician Survey) 12 Clinician receipt of treatment plan from the service … effectiveness of communication between practice and community resource (GP-LI) 22 The quality of the service
  8. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - what enrollee had to say Q15        Doctor spent enough time with enrollee Health Plan Customer Service … Q22        Customer service gave necessary information/help Q23        Customer service was courteous
  9. ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/896.html
    January 01, 2024 - Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities . … Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities Health … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
  10. ce.effectivehealthcare.ahrq.gov/policy/foia/foiafy10.html
    November 01, 2020 - HHS and OPDIV Freedom of Information Officers/FOIA Requester Service Centers: Health and Human Services … FDA—Food and Drug Administration HRSA—Health Resources and Services Administration IHS—Indian Health Service … OIG—Office of the Inspector General OPHS—Office of Public Health and Science PHS—Public Health Service … FOIA Fees Electronic Library Privacy Act Reference Materials Contacts HHS FOIA Requester Service … and Drug Administration HRSA - Health Resources and Services Administration IHS - Indian Health Service
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
    July 28, 2016 - Most hospitals define “Medicare” as specifically Medicare fee for service. 2. … [Name] Contact Name, Number: Service: Eligibility: Food [Name] Contact Name, Number: Service: … Number: Service: Eligibility: Volunteer Navigators/Assistants [Name] Contact Name, Number: Service … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri. … • How many patients were effectively linked to [the service] this month?
  12. ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd3.html
    March 01, 2013 - Plan of care includes at least one public and/or private community service/resource. … Scoring Yes only if one public and/or private service is included in the plan. … If service is purchased by flexible funds it is a formal resource . … The team does not exclude a needed service from the plan. … No if the team excludes from the plan of care any service needed by the family. 9.
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
    January 01, 2018 - Composite 12% 20% 68% 16,374 Customer service gave necessary information or help 18% 25% 57% … 16,249 Customer service staff courteous and respectful 6% 16% 78% 16,227 Rating 0 to 6 7 to … 17% 24% 59% 22,363 Customer service staff at child’s health plan courteous and respectful 6% … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - 11% 20% 68% 14,618 Customer service at child's health plan gave necessary information or help 17% … 24% 59% 14, 509 Customer service staff at child's health plan was courteous and respectful 6% … 57% 2,917 Customer service staff at ch ild's health plan was courteous and respectful 5% 18% 76% … Response Options • Never • Sometimes • Usually • Always Health Plan Information & Customer Service … In the last 6 months, how often did your health plan’s customer service give you the information or
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
    October 08, 2013 - portal includes data and patient comments • Multiple ways to view data and comments - by clinical service … Quarterly reports generated at multiple levels Summary level – across clinical services Clinical Service … level – across practices within a given clinical service Practice level Benchmarks and targets incorporated
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/choosing/choosing.doc
    September 12, 2013 - Develop a Plan Factors to Consider · Making Comparisons · Databases and Benchmarks · Trends Over Time · Service … Return to Contents Service Delivery Systems Careful consideration of what service delivery systems … · Fee for service. · All of the above. … Also consider whether you intend to compare results across or within service delivery systems. … · For a fee-for-service program?
  17. Section 1, SAS Code (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/duration/chipra-153-section1-sas-code.pdf
    June 01, 2018 - mmddyy8.; service=mdy(srvc_m,srvc_d,srvc_y); if mdy(1,1,2008) le service le mdy(6,30,2009); … keep MSIS_ID STATE_CD DIAG_CD_1 PRCDR_CD_1 SRVC_BGN_DT service appendicitis appendectomy; run; … mmddyy8.; service=mdy(srvc_m,srvc_d,srvc_y); age=(service-dob)/365.25; if age^=.; if age … < 16; if age > 2; if EL_SEX_CD in ('M','F'); if mdy(1,1,2008) le service le mdy(6,30,2009); … i=serv_month then do; if days_cov(i-4)=1 then check_cover4=1; end; end; run; http:age=(service-dob
  18. ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-4.html
    July 01, 2022 - Should you focus on one service or unit at a time? If so, which should you start with? … patient's discharge summary which includes a complete, updated medication list for the next provider of service … medication list (6)         (7) Patient's discharge summary communicated to next provider of service … patient's discharge summary which includes a complete, updated medication list for the next provider of service … practice setting         (7) Patient's discharge summary communicated to next provider of service
  19. ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-2.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice  (GP-LI) Clinical-Community … the receipt of services that would prevent them from being active participants in their own care Service
  20. ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3.html
    October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … experience         KK, LL   Cost/efficiency       DD MM, NN TT Delivery of service …   1, 4, 8, 14, 15, 17,19, 21 PP 16 Self-management support       HH   ZZ Service

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