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ce.effectivehealthcare.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/choosing/index.html
June 01, 2020 - Here are some key considerations:
Making Comparisons
Databases and Benchmarks
Trends Over Time
Service … Service Delivery Systems
Careful consideration of what service delivery systems you have will help … Fee for service.
All of the above. … Also consider whether you intend to compare results across or within service delivery systems. … For a fee-for-service program?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/10-frontline-provider.pptx
June 01, 2023 - Frontline Provider Education 3
[Hospital Name]
Improving Surgical Care and Recovery of Patients:
[Service … ] Pathway
[Presenter Name]
[Date]
AHRQ Safety Program for Improving
Surgical Care and Recovery
[Service … [Service line, e.g., colorectal, hip fracture] surgery procedures may have high morbidity (e.g., surgical … site infections) and long lengths of stay
Care of [service line] surgery patients is highly variable … Overview of Gap Analysis
Use your Gap Analysis and Goal Setting Form to report your current ISCR service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/2-overview-guide.docx
June 01, 2023 - Using this toolkit, hospitals can establish an ISCR program within the following service lines: colorectal … Below is the program’s pathway roadmap that highlights some of the common elements across the program’s service … Choosing a Service Line for Improving Surgical Care and Recovery
This section is designed to help a hospital … ISCR pathways for either emergent or nonemergent procedures with supplemental sections and notes for service … Sample books for each service line were developed by surgeons with input from patients and family members
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Customer service gave necessary information or help
Customer service was courteous and respectful … Customer service at child 's health plan gave
necessary information or help
Customer service staff … Customer service at child 's health plan gave
necessary information or help
Customer service staff … service give you
the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at your
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-maryland-state-snapshot.pdf
January 01, 2018 - The State
found that the youth had unmet oral and physical
health service needs that were often overshadowed … CCOs
started providing CME services, referred to as intensive
care coordination, as a third tier of service … to analyze data across child-
serving agencies to assess the services used by CME
participants, how service … Maryland trained providers to use the Child and Adolescent Service
Intensity Instrument (CASII), Early … Childhood Service Intensity
Instrument (ECSII), and the Child and Adolescent Needs and Strengths
Tool
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/acknowledgement.html
October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice (GP-LI)
Clinical-Community
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas5.html
March 01, 2013 - Wrap-Around Observation Form-2)
8
Plan of care includes at least one public and/or private community service … /resource (Wrap-Around Observation Form-2)
9
Physician satisfaction with service coordination (Alzheimer's … Service Coordination Program [ASCP] Physician Survey)
10
Changes in clinicians' knowledge of available … intervention in the future (ASCP Physician Survey)
12
Clinician receipt of treatment plan from the service … effectiveness of communication between practice and community resource (GP-LI)
22
The quality of the service
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - what enrollee had to say
Q15 Doctor spent enough time with enrollee
Health Plan Customer Service … Q22 Customer service gave necessary information/help
Q23 Customer service was courteous
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/896.html
January 01, 2024 - Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities . … Notice of Intent for AHRQ’s Healthcare Extension Service and Other Agency Funding Opportunities
Health … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ce.effectivehealthcare.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - HHS and OPDIV Freedom of Information Officers/FOIA Requester Service Centers:
Health and Human Services … FDA—Food and Drug Administration
HRSA—Health Resources and Services Administration
IHS—Indian Health Service … OIG—Office of the Inspector General
OPHS—Office of Public Health and Science
PHS—Public Health Service … FOIA Fees
Electronic Library
Privacy Act
Reference Materials
Contacts
HHS FOIA Requester Service … and Drug Administration
HRSA - Health Resources and Services Administration
IHS - Indian Health Service
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
July 28, 2016 - Most hospitals
define “Medicare” as specifically Medicare fee for service.
2. … [Name] Contact Name, Number:
Service:
Eligibility:
Food [Name] Contact Name, Number:
Service: … Number:
Service:
Eligibility:
Volunteer Navigators/Assistants [Name] Contact Name, Number:
Service … Hours: Planned service routes at 6am, 12pm, and 6pm, Mon-Fri. … • How many patients were effectively linked to [the service] this month?
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapd3.html
March 01, 2013 - Plan of care includes at least one public and/or private community service/resource. … Scoring
Yes only if one public and/or private service is included in the plan. … If service is purchased by flexible funds it is a formal resource . … The team does not exclude a needed service from the plan. … No if the team excludes from the plan of care any service needed by the family.
9.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - Composite
12% 20% 68% 16,374
Customer service gave necessary
information or help
18% 25% 57% … 16,249
Customer service staff courteous and
respectful
6% 16% 78% 16,227
Rating 0 to 6 7 to … 17% 24% 59% 22,363
Customer service staff at child’s health
plan courteous and respectful
6% … service give
you the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - 11% 20% 68% 14,618
Customer service at child's health plan gave necessary
information or help 17% … 24% 59% 14, 509
Customer service staff at child's health plan was courteous and
respectful
6% … 57% 2,917
Customer service staff at ch ild's health plan was courteous and
respectful 5%
18% 76% … Response Options
• Never
• Sometimes
• Usually
• Always
Health Plan Information & Customer Service … In the last 6 months, how often did your health plan’s customer service give
you the information or
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
October 08, 2013 - portal includes data and patient comments
• Multiple ways to view data and comments - by clinical service … Quarterly reports generated at multiple levels
Summary level – across clinical services
Clinical Service … level – across practices within a given clinical service
Practice level
Benchmarks and targets incorporated
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/choosing/choosing.doc
September 12, 2013 - Develop a Plan
Factors to Consider
· Making Comparisons
· Databases and Benchmarks
· Trends Over Time
· Service … Return to Contents
Service Delivery Systems
Careful consideration of what service delivery systems … · Fee for service.
· All of the above. … Also consider whether you intend to compare results across or within service delivery systems. … · For a fee-for-service program?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/duration/chipra-153-section1-sas-code.pdf
June 01, 2018 - mmddyy8.;
service=mdy(srvc_m,srvc_d,srvc_y);
if mdy(1,1,2008) le service le mdy(6,30,2009); … keep MSIS_ID STATE_CD DIAG_CD_1 PRCDR_CD_1 SRVC_BGN_DT service appendicitis
appendectomy;
run; … mmddyy8.;
service=mdy(srvc_m,srvc_d,srvc_y);
age=(service-dob)/365.25;
if age^=.;
if age … < 16;
if age > 2;
if EL_SEX_CD in ('M','F');
if mdy(1,1,2008) le service le mdy(6,30,2009); … i=serv_month then do;
if days_cov(i-4)=1 then check_cover4=1;
end;
end;
run;
http:age=(service-dob
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-4.html
July 01, 2022 - Should you focus on one service or unit at a time? If so, which should you start with? … patient's discharge summary which includes a complete, updated medication list for the next provider of service … medication list
(6)
(7) Patient's discharge summary communicated to next provider of service … patient's discharge summary which includes a complete, updated medication list for the next provider of service … practice setting
(7) Patient's discharge summary communicated to next provider of service
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-2.html
October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 22: The quality of the service provided by community resource to a practice (GP-LI)
Clinical-Community … the receipt of services that would prevent them from being active participants in their own care
Service
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3.html
October 01, 2013 - Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … experience
KK, LL
Cost/efficiency
DD
MM, NN
TT
Delivery of service …
1, 4, 8, 14,
15, 17,19, 21
PP
16
Self-management support
HH
ZZ
Service