-
ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The Impact of Service Recovery Programs References
Download Strategy 6P:
Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery
When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … If necessary, help patients
find their way to their next
destination
HALLWAY
Service Expectations … CHECK-OUT
Service Expectations
Associated “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated … ROOM
Service Expectation
Associated “ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
-
ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service
-
ce.effectivehealthcare.ahrq.gov/contact/standards.html
March 01, 2021 - Español
FAQs
Home
About
AHRQ Customer Service … SHARE:
AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback
-
ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/gilmerstudysnapshot/index.html
April 01, 2015 - philosophy, but higher for those related to service array and program structure. … Housing and service philosophy: Only 14 percent of respondents had at least 85 percent of participants … Service array and program structure: Most FSPs did not impose participation requirements for services … Directors of high-fidelity programs have prior experience with similar service models; view clients as … High-fidelity programs generally had a pre-existing service philosophy and approach that closely matched
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
May 01, 2012 - Creating an Effective Customer Service Training Program
Creating an Effective Customer Service … Lisa’s here today to offer her expertise on improving
customer service. … https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx
Creating an Effective Customer Service … Focusing on rapport and communication and then
advancing to conflict resolution and service recovery … http://www.cahps.ahrq.gov/
Creating an Effective Customer Service Program
May 2012 Podcast
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Implementing TeamSTEPPS to the Perioperative Service Area
Implementing TeamSTEPPS to … the Perioperative Service Area
May 10, 2017
TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly … TeamSTEPPS & get their support
Socialize TeamSTEPPS with Perioperative Leaders:
Surgical Chiefs of Service … Surgical Service Managers
Anesthesia Leaders
Develop an interdisciplinary core team of Peri Op TeamSTEPPS … TEAMSTEPPS 05.2
Slide ‹#›
May TeamSTEPPS Monthly Webinar
Establish the Training Mission
Train the entire service
-
ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-12.html
October 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … CCRM Atlas Measure 9: Physician satisfaction with service coordination (Alzheimer's Service Coordination … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program
-
ce.effectivehealthcare.ahrq.gov/pqmp/measures/fecc-care-coordinator-assisted.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) - 7: Care Coordinator Assisted with Specialist Service … Family Experiences with Coordination of Care (FECC) Measure: Care Coordinator Assisted with Specialist Service
-
ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter3.html
December 01, 2017 - and provider type, service dates, diagnostic codes, paid amounts). … Service Unit to the OIT population counts. … Health service utilization:
Measures were created to assess inpatient and outpatient service use. … costs for 13 Cost Service Categories . i All Service Categories map to one Cost Service Category. … It is recognized the CHS may pay a percentage of the service costs.
-
ce.effectivehealthcare.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
June 01, 2023 - Infections Program
Tools
Improving Surgical Care and Recovery
Choosing a Service … Telemedicine
Universal ICU Decolonization Protocol
Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023
Page originally created June 2023
Internet Citation: Choosing a Service
-
ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/appendixa.html
December 01, 2017 - Definition of Project Service Categories based on IHS Clinic Codes
Outpatient service utilization is … reported by Service Category. … costs for 13 Cost Service Categories. … All Service Categories map to one Cost Service Category. … on service utilization.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - service in a health plan. … • Bringing customer service in-house
• Hiring to support a culture of service
• Meeting the needs of … customer service in-house
For its first year and a half, Health Share’s
customer service was handled … staff that
would strive to understand what good service
means to members and contribute to a service … Improving Customer Service at Health Share of Oregon
4
Another key aspect of Health Share’s service
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Service Recovery Programs
November 2017 6.P-1
6.P. SERVICE RECOVERY PROGRAMS
6.P.1. … for service
recovery. … Wendy Leebov, a national expert on service recovery in health care,
service recovery is everybody’s … Service Recovery Programs
November 2017 6.P-4
The Axioms of Service Recovery
When problems with … service recovery.
-
ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-15.html
October 01, 2013 - Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 12: Clinician receipt of treatment plan from the service coordinator (ASCP Physician Survey) … Measure 8: Plan of care includes at least one public and/or private community service/resource
A-12 … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … plan from the ASCP Service Coordinator while participating in the program.
-
ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex59.html
March 01, 2013 - Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program … ASCP) Physician Survey
Purpose:
Questionnaire asked clinician's satisfaction with the Alzheimer's Service … have at least six dementia patients and who referred family caregivers diagnosed with dementia to a service … Measure 9: Physician satisfaction with service coordination (Alzheimer’s Service Coordination Program
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
November 01, 2017 - Standards for Customer Service
November 2017 6.Q-1
6.Q. … STANDARDS FOR CUSTOMER SERVICE
6.Q.1. … customer service … Standards for Customer Service
November 2017 6.Q-5
6.Q.3. … Implemented financial incentive program for Customer Service Representatives
to promote the self-service
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
November 01, 2017 - Standards for Customer Service
November 2017 6.Q-1
6.Q. … STANDARDS FOR CUSTOMER SERVICE
6.Q.1. … customer service … Standards for Customer Service
November 2017 6.Q-5
6.Q.3. … Implemented financial incentive program for Customer Service Representatives
to promote the self-service
-
ce.effectivehealthcare.ahrq.gov/practiceimprovement/delivery-initiative/ihs/chapter2.html
December 01, 2017 - The Project Planning Group identified 14 project sites (i.e., Service Units) to invite to participate … ), service system characteristics, and willingness and ability to participate. … d Representatives from all 14 Service Units were invited to attend. … separate analyses, or to provide site-specific reports for the Service Units. … data for all 14 Service Units. f The site-specific reports and Excel tables were provided in 2012.
-
ce.effectivehealthcare.ahrq.gov/funding/training-grants/nrsa.html
December 01, 2022 - Home
Funding & Grants
Training & Education Funding
AHRQ National Research Service … Postdoctoral fellows incur a service obligation for their initial 12 months of NRSA postdoctoral support … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.