-
cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook.pdf
October 01, 2016 - 58% 74% 75% 65%
How Well Doctors Communicate 74% 78% 79% 78%
Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and
Customer Service … Getting Care Quickly
How Well Doctors
Communicate
Health Plan
Information and
Customer Service … Health Plan Information & Customer Service
In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.htm
December 01, 2015 - Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health Plan Information and Customer Service … Well Doctors Communicate
73%
77%
78%
78%
Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and Customer Service … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often … did your health plan’s customer service give you the information or help you needed?
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - ......................................................... 12
Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.pdf
November 01, 2013 - ........................................................... 9
Health Plan Information and Customer Service … Adult Medicaid sector
for all composites and ratings except for Health Plan Information and Customer Service … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often did your … health plan’s customer
service give you the information or help you needed? … Never - Always
In the last 6 months, how often did your health plan’s customer
service staff treat
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.htm
November 01, 2013 - Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health Plan Information and Customer Service … Well Doctors Communicate
71%
74%
76%
77%
Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always
Health Plan Information & Customer Service
In the last 6 months, how often … did your health plan’s customer service give you the information or help you needed?
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F1.htm
January 11, 2016 - CHIP: 78%, Child Medicaid: 77%, Adult
Medicaid: 73%
Health Plan Information and Customer Service
-
cahpsdatabase.ahrq.gov/files/HPGuidance/Adult_Med_Eng_HP51_2152a.pdf
October 01, 2020 - In the last 6 months, did you get
information or help from your health plan’s
customer service? … In the last 6 months, how often did your
health plan’s customer service give you the
information or … In the last 6 months, how often did your
health plan’s customer service staff treat
you with courtesy
-
cahpsdatabase.ahrq.gov/files/2020_HP_CAHPS_Chartbook_Executive_Summary.pdf
January 01, 2020 - DoctorsCommunicat e
77 81 82
Adult Child CHIP
Medicaid Medicaid
Health Plan Information and Customer Service
-
cahpsdatabase.ahrq.gov/files/HPGuidance/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - In the last 6 months, did you get
information or help from customer service
at your child’s health … In the last 6 months, how often did
customer service at your child’s health plan
give you the information … In the last 6 months, how often did
customer service staff at your child’s health
plan treat you with
-
cahpsdatabase.ahrq.gov/CHDSS/Register.aspx
confidentiality of your responses to this survey is protected by
Sections 944(c) and 308(d) of the Public Health Service
-
cahpsdatabase.ahrq.gov/files/HPGuidance/Adult_Med_Eng_HP50_2152a.pdf
September 01, 2015 - In the last 6 months, did you get
information or help from your health plan’s
customer service? … In the last 6 months, how often did your
health plan’s customer service give you the
information or … In the last 6 months, how often did your
health plan’s customer service staff treat
you with courtesy
-
cahpsdatabase.ahrq.gov/files/HP/2024_Health_Plan_Specifications_5-1H-508.pdf
January 01, 2024 - Item
In the last 6 months, did you get
information or help from your
health plan’s customer service … missing]
CS 23
Gate item
In the last 6 months, how often
did your health plan’s customer
service … Composite/Case
Mix Items Notes
In the last 6 months, how often
did your health plan’s customer
service … 8 = Multiple Mark
9 = [no data / missing]
CSRespect 25 Health Plan
Information and
Customer
Service … Composite Item
In the last 6 months, how
often did customer service
staff at your child's health
-
cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - Hospital
March 10 – April 11
Health Plan
June 2 – 27
Home and Community-Based Service
-
cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - Hospital
March 10 – April 11
Health Plan
June 2 – 27
Home and Community-Based Service
-
cahpsdatabase.ahrq.gov/files/HPGuidance/Child_Med_Eng_HP50_2155a.pdf
September 01, 2015 - In the last 6 months, did you get
information or help from customer service
at your child’s health … In the last 6 months, how often did
customer service at your child’s health plan
give you the information … In the last 6 months, how often did
customer service staff at your child’s health
plan treat you with
-
cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
confidentiality of your responses to this survey is protected by Sections 944(c) and 308(d) of the Public Health Service
-
cahpsdatabase.ahrq.gov/files/HCBS-DB-OnePager_508C.pdf
August 26, 2019 - Medicaid programs to help evaluate, compare, and improve the
quality of services provided by both fee-for-service
-
cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DB-OnePager.508C.pdf
December 31, 2021 - Medicaid programs to help evaluate, compare, and improve the
quality of services provided by both fee-for-service
-
cahpsdatabase.ahrq.gov/files/CG/The_Benefits_of_Submitting_CG_Data_to_CAHPS_Database_2014.pdf
January 01, 2014 - CG-CAHPS Data
to the CAHPS® Database
The CAHPS Database is a repository of CAHPS data offered as a free service
-
cahpsdatabase.ahrq.gov/files/HCBS/Adult_HCBS_Survey_1.0_Data_Specifications.508-C.pdf
July 02, 2024 - In the last 3 months, did your
{program-specific term for "service
plan"} include…
1 = None of the … 3 months, who
would you have talked to if you
wanted to change your [program-
specific term for "service … 3 months, who
would you have talked to if you
wanted to change your [program-
specific term for "service … In the last 3 months, did you
use a van or some other
transportation service? … o Paid emergency response
service (e.g., lifeline)
0 = Not Selected
1 = Selected
Q_63D
Allow