Results

Total Results: 69 records

Showing results for "service".

1. Alttext1 F5
   cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F5.htm
   January 01, 2017 - composite: 71%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 74%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 73%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service

2. Alttext1 F11
   cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F11.htm
   January 01, 2017 - composite: 66%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 66%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service

3. Alttext1 F2
   cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F2.htm
   January 01, 2017 - composite: 53%, How Well Doctors Communicate composite: 67%, Health Plan Information and Customer Service … composite: 55%, How Well Doctors Communicate composite: 69%, Health Plan Information and Customer Service … composite: 57%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service … composite: 54%, How Well Doctors Communicate composite: 68%, Health Plan Information and Customer Service … composite: 56%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service

4. Alttext1 F6
   cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F6.htm
   January 01, 2015 - composite: 66%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 66%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service

5. Alttext1 F1
   cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F1.htm
   January 01, 2016 - composite: 53%, How Well Doctors Communicate composite: 67%, Health Plan Information and Customer Service … composite: 55%, How Well Doctors Communicate composite: 69%, Health Plan Information and Customer Service … composite: 57%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service … composite: 54%, How Well Doctors Communicate composite: 68%, Health Plan Information and Customer Service … composite: 56%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service

6. Alttext1 F7
   cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F7.htm
   January 01, 2016 - composite: 66%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 66%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service

7. Alttext1 F3
   cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F3.htm
   January 01, 2016 - composite: 71%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 74%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 73%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service

8. Alttext1 F2
   cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F2.htm
   January 01, 2015 - composite: 53%, How Well Doctors Communicate composite: 67%, Health Plan Information and Customer Service … composite: 55%, How Well Doctors Communicate composite: 69%, Health Plan Information and Customer Service … composite: 57%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service … composite: 54%, How Well Doctors Communicate composite: 68%, Health Plan Information and Customer Service … composite: 56%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service

9. Alttext1 F4
   cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook/ALTText1_F4.htm
   January 01, 2015 - composite: 71%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 74%, Health Plan Information and Customer Service … composite: 69%, How Well Doctors Communicate composite: 73%, Health Plan Information and Customer Service … composite: 71%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service

10. Alttext1 F8
    cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F8.htm
    January 01, 2017 - composite: 67%, How Well Doctors Communicate composite: 71%, Health Plan Information and Customer Service … composite: 72%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service … composite: 75%, How Well Doctors Communicate composite: 77%, Health Plan Information and Customer Service … composite: 74%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service … composite: 75%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service

11. Alttext1 F5
    cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook/ALTText1_F5.htm
    January 01, 2016 - composite: 67%, How Well Doctors Communicate composite: 71%, Health Plan Information and Customer Service … composite: 72%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service … composite: 75%, How Well Doctors Communicate composite: 77%, Health Plan Information and Customer Service … composite: 74%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service … composite: 75%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service

12. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf
    October 01, 2019 - Customer service staff courteous and respectful 13,804 Rating 0-6 7-8 9-10 N 0 % 2 0 % 40% 6 … 16% 26% 58% 4,944 Customer service staff at child's health plan courteous and respectful 6% … 77,578 Customer service staff courteous and respectful 78,132 Rating 0-6 7-8 9-10 N 0 % 2 0 … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at

13. 2018 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf
    October 01, 2018 - Composite 12% 20% 68% 16,374 Customer service gave necessary information or help 18% 25% 57% … 16,249 Customer service staff courteous and respectful 6% 16% 78% 16,227 Rating 0 to 6 7 to … 17% 24% 59% 22,363 Customer service staff at child’s health plan courteous and respectful 6% … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at

14. 2017 CAHPS Health Plan Survey Database
    cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.htm
    October 01, 2017 - 18% 25% 56%   20,249 Customer service staff courteous and respectful 6% 15% 79% … or help needed 18% 25% 58%   29,791 Customer service staff at child's health plan … 26% 62%   83,229 Customer service staff courteous and respectful 4% 12% 84%    … ’s customer service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service

15. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahpsdatabase.ahrq.gov/files/2020CAHPSHealthPlanChartbook.pdf
    January 01, 2021 - 11% 20% 68% 14,618 Customer service at child's health plan gave necessary information or help 17% … 24% 59% 14, 509 Customer service staff at child's health plan was courteous and respectful 6% … 57% 2,917 Customer service staff at ch ild's health plan was courteous and respectful 5% 18% 76% … Response Options • Never • Sometimes • Usually • Always Health Plan Information & Customer Service … In the last 6 months, how often did your health plan’s customer service give you the information or

16. 2016 CAHPS Health Plan Survey Database
    cahpsdatabase.ahrq.gov/files/2016CAHPSHealthPlanChartbook.htm
    October 01, 2016 - Composite 13% 20% 67% 23,130 Customer service gave necessary information or help … 19% 24% 56% 22,957 Customer service staff courteous and respectful 7% 16% 77% … or help needed 18% 24% 58% 21,720 Customer service staff at child's health plan … or help needed 19% 27% 54%   4,128 Customer service staff at child's health plan … ’s customer service give you the information or help you needed?

17. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
    cahpsdatabase.ahrq.gov/files/2021CAHPSHealthPlanChartbook.pdf
    December 01, 2021 - service was courteous and respectful 80% 80% 81% 82% 75% Overall Ratings Rating of personal … 70% 67% 71% 71% 66% Customer service at child’s health plan gave necessary information or help 59% … 57% 61% 61% 56% Customer service staff at child's health plan was courteous and respectful 80% 77% … 68% 66% 70% 64% Customer service at child’s health plan gave necessary information or help 56% … In the last 6 months, how often did your health plan’s customer service give you the information

18. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.pdf
    October 01, 2017 - 59% 73% 74% 69% How Well Doctors Communicate 74% 78% 79% 79% Health Plan Information and Customer Service … 2017 How Well Doctors Communicate Getting Care Quickly Health Plan Information and Customer Service … Health Plan Information & Customer Service In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at

19. 2015 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.pdf
    December 01, 2015 - .......................................................... 16 Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and Customer Service … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat

20. 2014 CAHPS Health Plan Survey Database
    cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.htm
    October 01, 2014 - Needed Care Getting Care Quickly How Well Doctors Communicate Health Plan Information and Customer Service … Well Doctors Communicate 72% 77% 77% 78% Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from consumer … Never - Always Health Plan Information & Customer Service In the last 6 months, how often … did your health plan’s customer service give you the information or help you needed?