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61. Register Now: April 25 Webinar Will Launch HHS Series on National Action Alliance To Advance Patient Safety | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/news/newsletters/e-newsletter/858.html
    April 01, 2023 - Applicants should submit a résumé and statement of service before the May 27 deadline. … AHRQ in the Professional Literature A review of infectious disease epidemiology in emergency medical service … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

62. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
    April 13, 2016 - Plan Outside-In (Insights) Execution Rating of Health Plan Access to Health Care Customer Service … to Results Strategic / Business Plan Outside-In (Insights) Execution Focus Areas Customer Service

63. Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
    March 11, 2022 - Food and Drug Administration HRSA Health Resources and Services Administration IHS Indian Health Service … Indian Health Service • Enhanced Adverse Event Reporting Capabilities: o Reporting of adverse events

64. Healthcare Research and Quality Act of 1999 | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/policymakers/hrqa99a.html
    October 01, 2014 - of January, one thousand nine hundred and ninety-nine An Act to amend title IX of the Public Health Service … AMENDMENT TO THE PUBLIC HEALTH SERVICE ACT. … (a) IN GENERAL- Title IX of the Public Health Service Act (42 U.S.C. 299 et seq.) is amended to read … (a) IN GENERAL- There is established within the Public Health Service an agency to be known as the Agency

65. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 - 58% 74% 75% 65% How Well Doctors Communicate 74% 78% 79% 78% Health Plan Information and Customer Service … population for all composites and ratings except for the CHIP Health Plan Information and Customer Service … 75% How Well Doctors Communicate 70% Health Plan Information and Customer Service … Health Plan Information & Customer Service In the last 6 months, how often did your health plan’s … customer service give you the information or help you needed?

66. New Models of Primary Care Workforce - Case Example #6: Henry Ford Health System (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
    October 01, 2016 - • Maintain fee-for-service revenue and growth. … by hospital. 3 Medical Secretary, Transcriber X Panel Manager Centralized service provided by HFHS … HFHS provides social-service support through a central social service team that helps connect patients … with social service programs, especially insurance or governmental programs for financial coverage … Community Health and Social Service Clinic CHASS Center, Inc. is a community-based, not-for-profit

67. 2014 CAHPS Health Plan Survey Database Chartbook (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
    January 01, 2014 - ......................................................... 12 Health Plan Information and Customer Service … Combines responses from two questions about health plan information and customer service from the … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat

68. Healthcare Research and Quality Act of 1999 (continued 2) | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/policymakers/hrqa99c.html
    October 01, 2014 - Such officers and employees may not receive compensation for service on such groups in addition to the … (b) RULES OF CONSTRUCTION- (1) IN GENERAL- Section 901(a) of the Public Health Service Act (as added … Subpart I of part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended … (a) IN GENERAL- The Secretary, acting through the appropriate agencies of the Public Health Service, … Part D of title III of the Public Health Service Act (42 U.S.C. 254b et seq.) is amended by adding at

69. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
    March 15, 2016 - Their Needs • Shared Decision-Making • Support Groups and Self-Care • Planned Visits • Group Visits • Service … Recovery Programs • Standards for Customer Service • Reminder Systems for Preventive Services and

70. AHRQ Research and Other Activities Relevant to American Indians and Alaska Natives | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/research/findings/factsheets/minority/amindbrf/index.html
    July 01, 2018 - infrastructure; and builds relationships with tribal and other AI/AN organizations, the Indian Health Service … Results of Baseline American Indian CAHPS ® survey lead to implementation of customer service quality … The Wind River IHS/Tribal Working Group selected customer service as the targeted area for improvement … A QI strategy was developed to improve customer service that included presentations from three experts … in customer service, monthly incentives tied to specific customer service indicators, and competition

71. AHRQ Infrastructure for Maintaining Primary Care Transformation (IMPaCT) Grants | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
    August 01, 2015 - Arthur Kaufman, MD, et al Select to view site A Health Care Cooperative Extension Service … Mold, MD, MPH Select for PDF file A Cooperative Extension Service for Primary Care in Oklahoma … College of Medicine Select for PPT file What Providers Want From the Primary Care Extension Service … Medicine discusses the results of a survey that asks providers what aspects of the Primary Care Extension Service

72. Provider-Offered Insurance Products among U.S. Health Systems, 2016 (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
    January 01, 2019 - HMO and PPO products are more common than indemnity fee-for-service plans. 39% of systems (N=626) offer … an insurance product Indemnity fee-for-service plan Health maintenance organization (HMO) … Across systems of all sizes, HMO and PPO products are more common than indemnity fee-for-service plans … health maintenance organization (HMO), preferred provider organization (PPO), and indemnity fee-for-service … non-Federal general acute care hospital within the system reported having HMO, PPO, or indemnity fee-for-service

73. Tool 9: Transitional Care Planning (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool9_trans_care.docx
    July 28, 2016 - PCMH, health home care manager, as applicable · Contact community clinical, behavioral, and social service … Develop individualized transitional care plan · Share plan with ED, outpatient providers, community service … Initiate initial eligibility screen for services (health home, adult day, etc.) or allow social/support service

74. NCEPCR Research Fellows | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/ncepcr/about/researcher-fellows/index.html
    April 01, 2024 - Opportunities NCEPCR Research Fellows NCEPCR participates in AHRQ’s Junior Staff Service … Aimee Eden as a Junior Service Fellow with AHRQ's Center for Evidence and Practice Improvement.

75. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - Neighborhood Health Plan of Rhode Island Topic: Improving enrollee experience with a health plan’s customer service … Neighborhood identified a need to focus on improving customer service by oversampling plan members, analyzing … To learn more about the issues affecting the CAHPS customer service scores, the plan began collecting … been able to maintain improvements in its CAHPS scores on the “courtesy and respect” and “customer service

76. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
    February 01, 2020 - about costs of care S S Coordination of care S C Cultural competence S S Customer service …   Providers' use of information to coordinate patient care (new to version 3.0) Customer service … Health plan customer service Helpful, courteous, and respectful office staff Return to … ’s and consumer's experience of care organized by topic area (e.g., access, communication, customer service

77. Healthcare Expenditures Among Persons With High Expenses | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/data/visualizations/healthcare-expenditures.html
    April 01, 2024 - hypertension, diabetes), demographic group (age, race), payment source (e.g., Medicare), and type of service … Categories—Type of Service: For persons in the bottom 50 percent expenditure tier, more than half of

78. Electronic Library | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/policy/foia/foiaindx.html
    December 01, 2020 - Electronic Library Annual Reports Privacy Act Reference Materials Contacts HHS FOIA Requester Service … and Drug Administration HRSA - Health Resources and Services Administration IHS - Indian Health Service

79. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
    January 01, 2013 - ........................................................... 9 Health Plan Information and Customer Service … Adult Medicaid sector for all composites and ratings except for Health Plan Information and Customer Service … Never - Always Health Plan Information & Customer Service In the last 6 months, how often did your … health plan’s customer service give you the information or help you needed? … Never - Always In the last 6 months, how often did your health plan’s customer service staff treat

80. Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient Care | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/news/newsletters/e-newsletter/766.html
    June 01, 2021 - Effect of enhanced primary care for people with serious mental illness on service use and screening. … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ