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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The Impact of Service Recovery Programs References
Download Strategy 6P:
Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery
When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,
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ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service
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ahrqpubs.ahrq.gov/contact/standards.html
March 01, 2021 - Español
FAQs
Home
About
AHRQ Customer Service … SHARE:
AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback
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ahrqpubs.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
June 01, 2023 - Infections Program
Tools
Improving Surgical Care and Recovery
Choosing a Service … Telemedicine
Universal ICU Decolonization Protocol
Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023
Page originally created June 2023
Internet Citation: Choosing a Service
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Service Recovery Programs
November 2017 6.P-1
6.P. SERVICE RECOVERY PROGRAMS
6.P.1. … for service
recovery. … Wendy Leebov, a national expert on service recovery in health care,
service recovery is everybody’s … Service Recovery Programs
November 2017 6.P-4
The Axioms of Service Recovery
When problems with … service recovery.
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ahrqpubs.ahrq.gov/funding/training-grants/nrsa.html
December 01, 2022 - Home
Funding & Grants
Training & Education Funding
AHRQ National Research Service … Postdoctoral fellows incur a service obligation for their initial 12 months of NRSA postdoctoral support … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.
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ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/888.html
November 01, 2023 - News Now
Events
AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines:
AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service
A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ahrqpubs.ahrq.gov/news/pcor-noi.html
November 01, 2023 - Home
News
Newsroom
Notice of Intent: AHRQ to Establish Healthcare Extension Service … Newsletter
Events
Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023
Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service.
Getting Needed Prescription Drugs.
Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .
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ahrqpubs.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar03/logicmodelsl.html
July 01, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure. … Provides information on housing, service utilization and costs. Difference-in-difference analysis. … Service philosophy. Service array / team structure: Service array. Team structure. … Fidelity leads to the Fidelity Domains: Housing/Service Philosophy and Service Array Treatment.
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ahrqpubs.ahrq.gov/evidencenow/model/index.html
March 01, 2023 - Just as farmers have profited from the Agricultural Extension Service, primary care practices benefit … One insight gained from EvidenceNOW; Advancing Heart Health suggests that extension programs that service … , is built on the concept of longitudinal, ongoing relationships between the service and local practices … The extension service is a continuous resource for the practices with which it partners. … Practices may participate in some, but not all, of the initiatives led by the service.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar03/logic_models.pptx
July 15, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure
Why use a Fidelity Scale to Study FSPs? … philosophy
Housing process and structure
Separation of housing and services
Service philosophy
Service … array / team structure
Service array
Team structure
Qualitative Analysis Reveal Implementation Factors … Array Treatment
Housing / Service Philosophy
Fidelity
Gnomes Plan for Profit
South Park, S2, Ep17
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - Improve Organizational Performance
Case Studies on Improving Enrollee Experience
Improving Customer Service … of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service … of Oregon was selected for this case study because of its high scores on the "Health Plan Customer Service … Improving Performance for Health Plan Customer Service (PDF, 1 MB). … focuses on the successful quality improvement methods employed by a health plan to improve customer service
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ahrqpubs.ahrq.gov/funding/process/mechanisms/index.html
December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs
F31
Predoctoral Individual National Research Service Award (Minority Program) … F32
Postdoctoral Individual National Research Service Award
To provide postdoctoral research training … Training Programs
T32
Institutional National Research Service Award (RFA Only)
To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Customer service staff courteous and respectful 13,804
Rating 0-6 7-8 9-10
N
0 % 2 0 % 40% 6 … 16% 26% 58% 4,944
Customer service staff at child's health plan courteous and
respectful 6% … 77,578
Customer service staff courteous and respectful 78,132
Rating 0-6 7-8 9-10
N
0 % 2 0 … service give
you the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at
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ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/797.html
January 01, 2022 - Today's Headlines:
Geographic Variation in Medicare Fee-For-Service Spending Declines after Affordable … Care Act (ACA), AHRQ-funded researchers examined trends in geographic variation in Medicare fee-for-service … The cross-sectional study, published in JAMA Health Forum , included all fee-for-service Medicare enrollees … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - We look at “CareFirst Service,” how do we treat our patients and visitors, “People,” how do we recruit … So it’s
very important for us that we have a consistent service across all of our service lines and … Slide 13
Now if we go to the next slide, I just want to touch on a few of the service tactics. … , then they need to
get great service. … Slide 15
If you go to the next slide, that’s just a sample of one of our service recovery coupons.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Customer service gave necessary information or help
Customer service was courteous and respectful … Customer service at child 's health plan gave
necessary information or help
Customer service staff … Customer service at child 's health plan gave
necessary information or help
Customer service staff … service give you
the information or help you needed? … Health Plan Information & Customer Service
In the last 6 months, how often did customer service at your
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - what enrollee had to say
Q15 Doctor spent enough time with enrollee
Health Plan Customer Service … Q22 Customer service gave necessary information/help
Q23 Customer service was courteous