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1. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
   April 01, 2022 - The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody's job … The Axioms of Service Recovery When problems with service do occur—and they will—your organization … Organizations with good customer service and service recovery programs are proactive and let the CEO,

2. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
   March 01, 2020 - The box below provides an example of service standards for a pharmacy. … We will keep our members informed of unexpected delays in service. … service. … (Read an example of service standards.) … Implemented financial incentive program for Customer Service Representatives to promote the self-service

3. AHRQ Customer Service Standards | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/contact/standards.html
   March 01, 2021 - Español FAQs Home About AHRQ Customer Service … SHARE: AHRQ Customer Service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service … We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback

4. Choosing a Service Line | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/hai/tools/enhanced-recovery/choosing.html
   June 01, 2023 - Infections Program Tools Improving Surgical Care and Recovery Choosing a Service … Telemedicine Universal ICU Decolonization Protocol Choosing a Service … replacement, hip fracture, and emergency general surgery (appendectomy, cholecystectomy, and major abdominal) service … The two tools below emphasize questions to consider when selecting a service: (1) what are the existing … reviewed June 2023 Page originally created June 2023 Internet Citation: Choosing a Service

5. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
   ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
   November 02, 2017 - Service Recovery Programs November 2017 6.P-1 6.P. SERVICE RECOVERY PROGRAMS 6.P.1. … for service recovery. … Wendy Leebov, a national expert on service recovery in health care, service recovery is everybody’s … Service Recovery Programs November 2017 6.P-4 The Axioms of Service Recovery When problems with … service recovery.

6. AHRQ National Research Service Award (NRSA) Program | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/funding/training-grants/nrsa.html
   December 01, 2022 - Home Funding & Grants Training & Education Funding AHRQ National Research Service … Postdoctoral fellows incur a service obligation for their initial 12 months of NRSA postdoctoral support … The 13th and subsequent months of NRSA support are acceptable postdoctoral payback service, and fellows … Fellows carry out the service obligation by engaging in health-related biomedical, behavioral, and/or … NIH provides further information on service obligations related to this award.

7. AHRQ Signals Plan To Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/888.html
   November 01, 2023 - News Now Events AHRQ Signals Plan To Establish Healthcare Extension Service … Today's Headlines: AHRQ Signals Plan To Establish Healthcare Extension Service . … AHRQ Signals Plan To Establish Healthcare Extension Service A new Notice of Intent issued by AHRQ … The initiative— AHRQ’s Healthcare Extension Service: State-Based Solutions to Healthcare Improvement … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

8. Notice of Intent: AHRQ to Establish Healthcare Extension Service | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/news/pcor-noi.html
   November 01, 2023 - Home News Newsroom Notice of Intent: AHRQ to Establish Healthcare Extension Service … Newsletter Events Notice of Intent: AHRQ to Establish Healthcare Extension Service … The initiative—AHRQ’s Healthcare Extension Service, State-based Solutions to Healthcare Improvement—aims … November 2023 Internet Citation: Notice of Intent: AHRQ to Establish Healthcare Extension Service

9. Supplemental Items for the CAHPS Hospital Survey: Interpreter Services | Agency for Healthcare Research and Quality
   ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
   October 01, 2023 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html

10. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - includes versions for Medicare Advantage plans (including PPOs), Prescription Drug Plans, and the fee-for-service … Customer Service. Getting Needed Prescription Drugs. Care Coordination. … Learn about the Fee-for-Service CAHPS Survey .

11. Advanced Methods in Delivery System Research - Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar03/logicmodelsl.html
    July 01, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure. … Provides information on housing, service utilization and costs. Difference-in-difference analysis. … Service philosophy. Service array / team structure: Service array. Team structure. … Fidelity leads to the Fidelity Domains: Housing/Service Philosophy and Service Array Treatment.

12. The EvidenceNOW Model: Providing External Support for Primary Care | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/evidencenow/model/index.html
    March 01, 2023 - Just as farmers have profited from the Agricultural Extension Service, primary care practices benefit … One insight gained from EvidenceNOW; Advancing Heart Health suggests that extension programs that service … , is built on the concept of longitudinal, ongoing relationships between the service and local practices … The extension service is a continuous resource for the practices with which it partners. … Practices may participate in some, but not all, of the initiatives led by the service.

13. Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #1: Fuzzy Set Analysis
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar03/logic_models.pptx
    July 15, 2013 - His presentation today draws on his AHRQ-funded research on Full Service Partnerships for housing and … philosophy, service array, team structure Why use a Fidelity Scale to Study FSPs? … philosophy Housing process and structure Separation of housing and services Service philosophy Service … array / team structure Service array Team structure Qualitative Analysis Reveal Implementation Factors … Array Treatment Housing / Service Philosophy Fidelity Gnomes Plan for Profit South Park, S2, Ep17

14. Using CAHPS Health Plan Survey Data | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
    July 01, 2022 - Improve Organizational Performance Case Studies on Improving Enrollee Experience Improving Customer Service … of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service … of Oregon was selected for this case study because of its high scores on the "Health Plan Customer Service … Improving Performance for Health Plan Customer Service (PDF, 1 MB). … focuses on the successful quality improvement methods employed by a health plan to improve customer service

15. Grant Mechanisms and Descriptions | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/funding/process/mechanisms/index.html
    December 01, 2020 - research projects that enhance capabilities to contribute to extramural research of the Public Health Service … Fellowship Programs F31 Predoctoral Individual National Research Service Award (Minority Program) … F32 Postdoctoral Individual National Research Service Award To provide postdoctoral research training … Training Programs T32 Institutional National Research Service Award (RFA Only) To enable institutions … to make National Research Service Awards to individuals selected by them for predoctoral and postdoctoral

16. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - Customer service staff courteous and respectful 13,804 Rating 0-6 7-8 9-10 N 0 % 2 0 % 40% 6 … 16% 26% 58% 4,944 Customer service staff at child's health plan courteous and respectful 6% … 77,578 Customer service staff courteous and respectful 78,132 Rating 0-6 7-8 9-10 N 0 % 2 0 … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at

17. AHRQ Stats: Hospital Admission Emergency Department Visits | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/797.html
    January 01, 2022 - Today's Headlines: Geographic Variation in Medicare Fee-For-Service Spending Declines after Affordable … Care Act (ACA), AHRQ-funded researchers examined trends in geographic variation in Medicare fee-for-service … The cross-sectional study, published in JAMA Health Forum , included all fee-for-service Medicare enrollees … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov … This service is provided to you at no charge by the Agency for Healthcare Research and Quality (AHRQ

18. Creating an Improvement Culture (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - We look at “CareFirst Service,” how do we treat our patients and visitors, “People,” how do we recruit … So it’s very important for us that we have a consistent service across all of our service lines and … Slide 13 Now if we go to the next slide, I just want to touch on a few of the service tactics. … , then they need to get great service. … Slide 15 If you go to the next slide, that’s just a sample of one of our service recovery coupons.

19. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - Customer service gave necessary information or help Customer service was courteous and respectful … Customer service at child 's health plan gave necessary information or help Customer service staff … Customer service at child 's health plan gave necessary information or help Customer service staff … service give you the information or help you needed? … Health Plan Information & Customer Service In the last 6 months, how often did customer service at your

20. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - what enrollee had to say Q15        Doctor spent enough time with enrollee Health Plan Customer Service … Q22        Customer service gave necessary information/help Q23        Customer service was courteous