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www.cahps.ahrq.gov/health-literacy/improve/organizational.html
September 01, 2020 - 66 years and older who had a medication review
OHL Domain: Ease of Navigation
Followup Appointment … Scheduling
Percentage of patients who get followup appointments made upon discharge
Referral … responses to 36 questions addressing language preferences/needs, communication regarding needed followup appointments
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
November 15, 2019 - Next Steps: Establish Interagency Workgroup meetings on a regular schedule in 2020.
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www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - Outpatient practice
Orally confirm with the patient the time an appointment has been scheduled, followed … by a mailed, emailed, phone call, or text reminder before the appointment, based on the patient’s preference … ; use a patient portal that allows the patient or designated family caregivers to review upcoming appointments … Patient and family caregiver
Ask both the patient and a designated family caregiver to repeat the schedule … Reinforce this information with printed instructions on the dosing schedule and how to get any questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Specific mechanisms to achieve this
objective include:
– Schedule groups of individuals to meet together … prior to the actual assessment) to allow time for adjustments and permit participants to arrange
their schedules … – Schedule groups at times and locations that are convenient for the members of the group. … If possible, schedule all groups over 1–3 consecutive days to
reduce the chance of participants discussing … [Schedule CANDOR process implementation activities.]
AHRQ Pub.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - MAs schedule
appointments with PCPs for patients if needed. … Residents follow up with patients who don’t keep
appointments. … Patients can make future appointments if needed, but the consultants’ schedule
is not set up for phone … K-15 has 55 percent followthrough with appointments. … otherwise this is not generally done at K-15, although RNs do a quick morning
review of the day’s schedule
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-starting-practice.pdf
May 17, 2021 - o Alternative visits (e.g., telehealth, group visits)
Operations
Location/s
Hours and schedule
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www.cahps.ahrq.gov/news/newsroom/case-studies/201415.html
September 01, 2014 - By designating discharge advocates who help patients understand their medications and schedule follow-up … appointments with their primary care physicians, hospitals can reduce readmissions. … Staff members are now implementing such key components of RED as scheduling follow-up physician appointments … In addition, "We make sure patients have transportation" to follow-up appointments or the pharmacy, Ms
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - Responsibilities
• Provide accurate resident information
• Comply with the prescribed plan of care (e.g.,
schedule … and attend appointments as directed)
• Ask questions and/or voice any concerns
regarding the plan
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www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter2.html
June 01, 2014 - Jones picks up her medication from the pharmacy and calls the physical therapist to schedule an appointment … Andrews has prescriptions filled at the specialty clinic pharmacy after his appointments with Drs. … Andrews may have had dosing changes after a recent appointment with Dr. Love. In addition, Dr. … She told him to schedule a followup appointment with his primary care physician within 2 days and to
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - the Be Prepared to Go Home
checklist and booklet to the patient and family
– [Identify who] will schedule … the information
• Follow up on any questions you cannot address during
the meeting
– Offer to schedule … followup appointments with all
providers (primary care, specialists, or therapy) as needed
17 Strategy … each medicine is and when
and how to take each medicine
– [Identify who] will write down followup appointments
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www.cahps.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - You may have a busy life, but that shouldn't stop you from following a regular schedule to take your … Just a few changes in your daily schedule and routine are all that's really needed.
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www.cahps.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - that result for improving the telephone system, such as less time transferring calls, fewer missed appointments … about medicines between patients and clinical staff by asking your patients to bring their medicines to appointments … Instruct front desk staff to always check the health record for communication needs when making appointments … your appointment. … Schedule sufficient time for appointments when interpreters will be used.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - Make followup appointments. Offer to make followup appointments for the patient. … Checklist and Booklet (Tools 2a and 2b) to make sure the patient and family feel prepared to go home
Schedule … patient and family
Hospital identifies one person: Nurse, patient advocate, or discharge planner
Schedule … , if applicable, and include provider name, time, and location of appointments
Staff who scheduled appointments … home-based care and special equipment needs
Prepare the patient and family for transition to home
Schedule
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www.cahps.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary6.html
September 01, 2015 - Developing joint projects, integrating activities, and setting up complementary implementation schedules
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www.cahps.ahrq.gov/health-literacy/improve/pharmacy/tools.html
January 01, 2024 - These tested instructions for pills follow the Universal Medication Schedule (UMS), which simplifies … the Re-Engineered Discharge (RED), a pharmacist conducted these calls to review medicines, follow-up appointments
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www.cahps.ahrq.gov/health-literacy/improve/pharmacy/instructions.html
September 01, 2020 - These tested instructions for pills follow the Universal Medication Schedule (UMS), which simplifies … The instructions follow the Universal Medication Schedule (UMS), which simplifies complex medicine regimens
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www.cahps.ahrq.gov/hai/tools/surgery/modules/implementation/audit-briefing-slides.html
December 01, 2017 - Define process roles and responsibilities:
Schedule observations.
Plan data entry. … Consent did not match case schedule.
Necessary equipment/instrumentation included.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Reige.pdf
March 01, 2004 - .2–5 Providers
who work for health maintenance organizations generally are allotted less time
per patient … The pharmacist checks lab values, prior appointments, next appointment date,
concurrent medications, … compliance to refill schedules, and, using the specific
drug category, asks questions developed from … The process
required two appointments and as many as three trips to the clinic. … They
further arrange to get patients in for annual examinations and schedule
appropriate lab tests,
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - A few words about communicating with patients…
As you know, patients attending a medical appointment … Reach a decision with your patient
Decide together on the best option and arrange for a followup appointment … Confirm the decision with your patient. … Schedule followup appointments to carry out the preferred treatment or active surveillance. … These resources can help patients and caregivers prepare for their next medical appointment and help
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www.cahps.ahrq.gov/sops/databases/index.html
September 01, 2023 - (1:10)
SOPS Planned Data Submission Schedule
AHRQ opens voluntary data submission for two SOPS Databases