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  1. pcmh.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
    September 01, 2023 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? …
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
    May 12, 2016 - Once the individual reviews of the checklist are complete, schedule a meeting of the hospital’s key
  3. pcmh.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-southwest.pdf
    November 01, 2017 - survey data collection as well as ABCS measure submissions from the practices are progressing on schedule
  4. pcmh.ahrq.gov/page/medical-home-what-do-we-know-what-do-we-need-know-review-earliest-evidence-effectiveness-of-the-patient-centered-medical-home-model-table-1
    March 01, 2013 - The Medical Home: What Do We Know, What Do We Need to Know? A Review of the Earliest Evidence on the Effectiveness of the Patient-Centered Medical Home Model March 2013 AHRQ Publication No. 12(14)-0020-1-EF Prepared For: Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 540 …
  5. pcmh.ahrq.gov/talkingquality/measures/measure-questions.html
    November 01, 2018 - SHARE: More topics in this section Talking Quality Plan Your Reporting Project Select Measures To Report Domains of Healthcare Quality Types of Quality Measures Data Sources Key Questions About Measures Measures in Different…
  6. pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/dagnostic-safety-workgroupmeeting-notes-july2022.pdf
    November 03, 2022 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare July Meeting Summary Workgroup Goal: Established in response to Senate Report 115-150. The Senate Committee on Appropriations requested that “A…
  7. pcmh.ahrq.gov/sites/default/files/attachments/Oklahoma_020413comp_0.pdf
    January 01, 2013 - with facilitators employed by the University of Oklahoma Location of Services On site at practices Schedule … Intensity and Form of PEAs’ Work with Practices PEA’s Caseload and Schedule Practices in the Network … Facilitators are always on the move and often have to adjust their schedules or work plans based on
  8. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - DB Overall 90th Percentile 75th Percentile 50th Percentile 25th Percentile Getting Timely Appointments … For example, if you are interested in improving patients' experiences in getting appointments when needed … , you could: Examine visit appointment records to assess missed appointments. … Analyze visit appointment records to determine the amount of time between scheduling an appointment and … the actual appointment date.
  9. pcmh.ahrq.gov/policy/privacy.html
    November 01, 2017 - SORNs identify and describe the National Archives and Records Administration (NARA) records retention schedules
  10. pcmh.ahrq.gov/news/newsletters/e-newsletter/894.html
    December 01, 2023 - Reduced compared with traditional schedules for routine antenatal visits: a systematic review.
  11. pcmh.ahrq.gov/teamstepps/officebasedcare/handouts/courseeval.html
    December 01, 2015 - SHARE: More topics in this section TeamSTEPPS® About TeamSTEPPS® Curriculum Materials TeamSTEPPS® 2.0 TeamSTEPPS® Rapid Response Systems Guide Training Guide: Using Simulation in TeamSTEPPS® Training Patients with Limited English …
  12. pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
    May 01, 2023 - SHARE: More topics in this section TeamSTEPPS Program TeamSTEPPS Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication Module 2: Team Leadership Module 3: Situation Monitoring M…
  13. pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary Workgroup Goal: Established by Senate Report 115-150. The Senate Committee on Appropr…
  14. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
    January 01, 2015 - Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All November 11, 2015 TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Tailoring Your TeamSTEPPS Training Slide ‹#› 1 Rules of Engagement Audio…
  15. pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
    August 01, 2022 - The administrative support: Makes appointments. Sets up meetings and interviews. … If, during a meeting, a new solution is developed to address an ineffective solution, the followup schedule
  16. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt2.pdf
    January 01, 2016 - This office reminds patients when they need to schedule an appointment for preventive or routine care … This office reminds patients when they need to schedule an appointment for preventive or routine care … This office reminds patients when they need to schedule an appointment for preventive or routine care … This office reminds patients when they need to schedule an appointment for preventive or routine care … This office reminds patients when they need to schedule an appointment for preventive or routine care
  17. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - Rather than call for an appointment, went to the office and asked if possible to see doctor. … measures 27 • Concrete examples from office staff: I appreciate staff that are calm and efficient from appointment … They made a followup appointment for me, but only contacted me by email. … As a result I missed the appointment as I did not read it until after the scheduled date and time.
  18. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-oct2013.pptx
    January 01, 2013 - Proficiency & TeamSTEPPS 23 Address Root Causes to Prevent Medical Errors Among LEP Patients Automatically schedule
  19. pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-2-pf-as-a-resource.pdf
    September 01, 2015 - say you are supporting implementation of advanced access (a method of shortening wait times for appointments … Complex improvement goals will require more hours of support and a longer delivery schedule; goals … higher levels of capacity for improvement will require less support and a less intensive intervention schedule … Onsite and Virtual Facilitation Experts consider some degree of onsite support, with a predictable schedule … confident Somewhat confident Confident Very confident Registration nmlkj nmlkj nmlkj nmlkj Making appointments
  20. pcmh.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - Clinician & Group Survey 3.0/3.1 produces the following measures of patient experience: Getting Timely Appointments

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