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pcmh.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
September 01, 2023 - SHARE:
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News
Newsroom
Blog
AHRQ Views
Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
Advancing the Impact of Consumer Experience of Care Measurement: What’s Next?
…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
May 12, 2016 - Once the individual reviews of the checklist are
complete, schedule a meeting of the hospital’s key
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pcmh.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-southwest.pdf
November 01, 2017 - survey data collection as well as ABCS
measure submissions from the practices are progressing on
schedule
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pcmh.ahrq.gov/page/medical-home-what-do-we-know-what-do-we-need-know-review-earliest-evidence-effectiveness-of-the-patient-centered-medical-home-model-table-1
March 01, 2013 - The Medical Home: What Do We Know, What Do We Need to Know? A Review of the Earliest Evidence on the Effectiveness of the Patient-Centered Medical Home Model March 2013 AHRQ Publication No. 12(14)-0020-1-EF Prepared For: Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 540 …
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pcmh.ahrq.gov/talkingquality/measures/measure-questions.html
November 01, 2018 - SHARE:
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Talking Quality
Plan Your Reporting Project
Select Measures To Report
Domains of Healthcare Quality
Types of Quality Measures
Data Sources
Key Questions About Measures
Measures in Different…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/dagnostic-safety-workgroupmeeting-notes-july2022.pdf
November 03, 2022 - Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare
Federal Interagency Workgroup:
Improving Diagnostic Safety and Quality in Healthcare
July Meeting Summary
Workgroup Goal: Established in response to Senate Report 115-150. The Senate Committee on
Appropriations requested that “A…
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pcmh.ahrq.gov/sites/default/files/attachments/Oklahoma_020413comp_0.pdf
January 01, 2013 - with facilitators employed by the University of Oklahoma
Location of Services On site at practices
Schedule … Intensity and Form of PEAs’ Work with Practices
PEA’s Caseload and Schedule
Practices in the Network … Facilitators are always on the move and often have to adjust their schedules or work plans
based on
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
February 01, 2020 - DB Overall
90th Percentile
75th Percentile
50th Percentile
25th Percentile
Getting Timely Appointments … For example, if you are interested in improving patients' experiences in getting appointments when needed … , you could:
Examine visit appointment records to assess missed appointments. … Analyze visit appointment records to determine the amount of time between scheduling an appointment and … the actual appointment date.
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pcmh.ahrq.gov/policy/privacy.html
November 01, 2017 - SORNs identify and describe the National Archives and Records Administration (NARA) records retention schedules
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pcmh.ahrq.gov/news/newsletters/e-newsletter/894.html
December 01, 2023 - Reduced compared with traditional schedules for routine antenatal visits: a systematic review.
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pcmh.ahrq.gov/teamstepps/officebasedcare/handouts/courseeval.html
December 01, 2015 - SHARE:
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TeamSTEPPS®
About TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® 2.0
TeamSTEPPS® Rapid Response Systems Guide
Training Guide: Using Simulation in TeamSTEPPS® Training
Patients with Limited English …
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - SHARE:
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TeamSTEPPS Program
TeamSTEPPS Updates
Welcome Guides
Curriculum Materials
Introduction to Curriculum
Module 1: Communication
Module 2: Team Leadership
Module 3: Situation Monitoring
M…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
November 06, 2020 - Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary
Federal Interagency Workgroup on Improving Diagnostic
Safety and Quality in Healthcare
July 2020 Meeting Summary
Workgroup Goal: Established by Senate Report 115-150. The Senate Committee on
Appropr…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
January 01, 2015 - Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All
Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All
November 11, 2015
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
1
Rules of Engagement
Audio…
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - The administrative support:
Makes appointments.
Sets up meetings and interviews. … If, during a meeting, a new solution is developed to address an ineffective solution, the followup schedule
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/2016/mosurvey2016pt2.pdf
January 01, 2016 - This office reminds patients when they need to schedule an
appointment for preventive or routine care … This office reminds patients when they need to schedule an appointment for preventive or routine
care … This office reminds patients when they need to schedule an
appointment for preventive or routine care … This office reminds patients when they need to schedule an
appointment for preventive or routine care … This office reminds patients when they need to schedule an
appointment for preventive or routine care
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - Rather than call for an appointment, went to the office and
asked if possible to see doctor. … measures
27
• Concrete examples from office staff:
I appreciate staff that are calm and efficient from appointment … They made a followup appointment for me, but only contacted me by
email. … As a result I missed the appointment as I did not read it until
after the scheduled date and time.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-oct2013.pptx
January 01, 2013 - Proficiency &
TeamSTEPPS
23
Address Root Causes to Prevent Medical Errors Among LEP Patients
Automatically schedule
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pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-2-pf-as-a-resource.pdf
September 01, 2015 - say
you are supporting implementation of advanced access (a method of shortening wait times for
appointments … Complex improvement goals will require more hours of support and a longer delivery
schedule; goals … higher levels of capacity for improvement will require less support and a less
intensive intervention schedule … Onsite and Virtual Facilitation
Experts consider some degree of onsite support, with a predictable schedule … confident Somewhat confident Confident Very confident
Registration nmlkj nmlkj nmlkj nmlkj
Making appointments
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pcmh.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Clinician & Group Survey 3.0/3.1 produces the following measures of patient experience:
Getting Timely Appointments