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  1. www.monahrq.ahrq.gov/teamstepps/instructor/scenarios/contents.html
    March 01, 2014 - Return to Contents   Specialty Scenario Matrix Team- STEPPS Skill Department and Corresponding
  2. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
    January 01, 2008 - Take a moment to write down your thoughts on your worksheet. 17 Front Office Scenario For some unknown … Please continue to the next slide to discuss this scenario Module 3: Communication ‹#› Now let's … Please continue to the next slide to discuss this scenario. 18 Discussion: Front Office Scenario Reflecting … on what took place in the scenario, did you pick up the use of SBAR? … , did anyone pick up the use of SBAR in this scenario?
  3. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
    December 01, 2005 - of the Video Now that you have watched the video, think about what went well in this version of the scenario … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 14 Front Office Scenario For some … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 15 Discussion: Front Office Scenario … Reflecting on what took place in the scenario, did you pick up the use of SBAR?
  4. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module5.pptx
    January 01, 1995 - 5: Situation Monitoring ‹#› 8 Situation Monitoring Exercise How does that video compare to the scenario … record your thoughts Module 5: Situation Monitoring ‹#› How does that video compare to the video scenario … Make notes of your thoughts to discuss with your team. 9 Front Office Scenario Consider this scenario … Workbook to record your thoughts Module 5: Situation Monitoring ‹#› Now let’s look at the following scenario … Record any thoughts you may have on this scenario on the corresponding page of your workbook. 10 Tools
  5. www.monahrq.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
    September 01, 2015 - Check-Back Technique Example Communication Video Communication Video Communication Exercise Front Office Scenario … Front Office Scenario Barriers - Tools - Outcomes Introduction Say: Communication is the first … Return to Contents Front Office Scenario Say: Now let's look at the following scenario and see … how communication can be demonstrated in the nonclinical aspects of the primary care team: Read The Scenario … Return to Contents Front Office Scenario Say: Did anyone pick up on the use of SBAR in this scenario
  6. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
    February 28, 2022 - How well would your team handle a scenario like this one? 7 7 What Is Feedback? … Mutual Support 16 16 Advocacy and Assertion Scenario Mutual Support A medical floor nurse is … Focus on what is right, not who is right. 20 20 A DESC Scenario Mutual Support A nurse feels
  7. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-training-final508.pdf
    April 03, 2018 - Teach-Back: How To Use the Training Toolkit The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Teach-Back How To Use the Training Toolkit What is the teach-back strategy? Teach-back is an evidence-based health literacy intervention that promotes: � Patient engagement…
  8. www.monahrq.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/index.html
    July 01, 2023 - As the patient’s care team recognizes and responds to the clinical demands of each case, the scenario … Each case has been compiled into a master scenario that follows the entire patient journey and illustrates … the use of each teamwork tool or strategy at least once throughout the scenario. … Conceptual explanation of the tools is followed with a segment from the clinical case scenario that demonstrates
  9. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
    March 07, 2019 - Module 4: Leading Teams ‹#› 14 Reflect & Apply to Your Office How does that video compare to the scenario … number in your workbook to make notes of your thoughts to discuss with your team. 15 Front Office Scenario … Consider this scenario: Jack, an elderly man who just had cataract surgery and is not able to drive … The outcome in this scenario is only one of many possible outcomes. … As you can see from this scenario, the strategies taught in TeamSTEPPS apply to everyone within the office
  10. www.monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
    June 01, 2023 - To make this process more concrete, consider a scenario in which one team member witnesses another team … As another example, consider a scenario in which a medical floor nurse is assigned to a patient after … In this scenario, an assertive statement may be appropriate even though the physician has done nothing
  11. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
    March 07, 2019 - Module 6: Mutual Support ‹#› To illustrate the use of the assertive statement, let’s consider a scenario … If you were the nurse in this scenario, how would you use an assertive statement with the doctor? … Is there another mutual support strategy that might have worked in this scenario? … 25 Front Office Scenario Consider the following scenario: Your clinic has a rule that patients will … Record any thoughts you may have on this scenario on the corresponding page of your workbook. 26 Tools
  12. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
    January 20, 2006 - #› Page ‹#› Office-Based Care 5 Situation Monitoring Exercise How does that video compare to the scenario … TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 7 Front Office Scenario Susan was
  13. www.monahrq.ahrq.gov/teamstepps/officebasedcare/module5/office_sitmon.html
    September 01, 2015 - Slide 6: Situation Monitoring Exercise Slide 7: Situation Monitoring Exercise Slide 8: Front Office Scenario … Return to Contents Slide 6: Situation Monitoring Exercise How does that video compare to the scenario … Return to Contents Slide 8: Front Office Scenario Susan was due for a mammogram and the provider
  14. www.monahrq.ahrq.gov/teamstepps/officebasedcare/module5/office_sitmon-ig.html
    September 01, 2015 - STEP Situation Monitoring Video Situation Monitoring Video Situation Monitoring Exercise Front Office Scenario … Return to Contents Front Office Scenario Say: Now let’s look at the following scenario and see … Read the Scenario Susan was due for a mammogram and the provider ordered it. 
  15. www.monahrq.ahrq.gov/teamstepps/officebasedcare/handouts/evaluating.html
    November 01, 2015 - Evaluating TeamSTEPPS for Office-Based Care Worksheet Evaluating TeamSTEPPS Exercise Scenario … Instructions Break into small groups and use the scenario above to identify (1) one or two measures
  16. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
    March 20, 2014 - coach works through the designated issue with the team member, the team member acts out the particular scenario
  17. www.monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
    July 01, 2023 - DESC's use is illustrated in the conflict scenario below: A nurse feels that a patient has abdominal … As you think about this scenario, DESC is an appropriate tool to use in the following way: D: "I (
  18. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
    June 12, 2017 - • What could the individuals involved in this scenario have done differently to produce a better outcome … Team Structure Video Analysis • What members of the following teams were involved in the scenario
  19. www.monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
    August 01, 2022 - Part II: Role Scenario Tasks The second part of the CAQ identifies messages that reflect the highest … assessment, ask each participant to read two hypothetical communication scenarios (a group project scenario … and a disclosure scenario) and write down exactly what they would say in that situation.
  20. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon-ig.pptx
    January 20, 2006 - TeamSTEPPS | Office-Based Care Situation Monitoring Slide ‹#› ‹#› FRONT OFFICE SCENARIO SAY: Now … let’s look at the following scenario and see how situation monitoring can be demonstrated in the nonclinical … READ THE SCENARIO: Susan was due for a mammogram and the provider ordered it. 

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