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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - Take a moment to write down your thoughts on your worksheet.
17
Front Office Scenario
For some unknown … Please continue to the next slide to discuss this scenario
Module 3: Communication
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Now let's … Please continue to the next slide to discuss this scenario.
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Discussion: Front Office Scenario
Reflecting … on what took place in the scenario, did you pick up the use of SBAR? … , did anyone pick up the use of SBAR in this scenario?
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - of the Video
Now that you have watched the video, think about what went well in this version of the scenario … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
14
Front Office Scenario
For some … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office Scenario … Reflecting on what took place in the scenario, did you pick up the use of SBAR?
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module5.pptx
January 01, 1995 - 5: Situation Monitoring
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8
Situation Monitoring Exercise
How does that video compare to the scenario … record your thoughts
Module 5: Situation Monitoring
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How does that video compare to the video scenario … Make notes of your thoughts to discuss with your team.
9
Front Office Scenario
Consider this scenario … Workbook to record your thoughts
Module 5: Situation Monitoring
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Now let’s look at the following scenario … Record any thoughts you may have on this scenario on the corresponding page of your workbook.
10
Tools
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www.innovations.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
September 01, 2015 - Check-Back Technique Example Communication Video Communication Video Communication Exercise Front Office Scenario … Front Office Scenario Barriers - Tools - Outcomes
Introduction
Say: Communication is the first … Return to Contents
Front Office Scenario
Say: Now let's look at the following scenario and see … how communication can be demonstrated in the nonclinical aspects of the primary care team:
Read The Scenario … Return to Contents
Front Office Scenario
Say: Did anyone pick up on the use of SBAR in this scenario
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - How well would your team handle a scenario like this one?
7
7
What Is Feedback? … Mutual Support
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16
Advocacy and Assertion Scenario
Mutual Support
A medical floor nurse is … Focus on what is right, not who is right.
20
20
A DESC Scenario
Mutual Support
A nurse feels
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-training-final508.pdf
April 03, 2018 - Teach-Back: How To Use the Training Toolkit
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
Teach-Back
How To Use the Training Toolkit
What is the teach-back strategy?
Teach-back is an evidence-based health literacy intervention that promotes:
� Patient engagement…
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www.innovations.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care-2/index.html
July 01, 2023 - As the patient’s care team recognizes and responds to the clinical demands of each case, the scenario … Each case has been compiled into a master scenario that follows the entire patient journey and illustrates … the use of each teamwork tool or strategy at least once throughout the scenario. … Conceptual explanation of the tools is followed with a segment from the clinical case scenario that demonstrates
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - Module 4: Leading Teams
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14
Reflect & Apply to Your Office
How does that video compare to the scenario … number in your workbook to make notes of your thoughts to discuss with your team.
15
Front Office Scenario … Consider this scenario:
Jack, an elderly man who just had cataract surgery and is not able to drive … The outcome in this scenario is only one of many possible outcomes. … As you can see from this scenario, the strategies taught in TeamSTEPPS apply to everyone within the office
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www.innovations.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - To make this process more concrete, consider a scenario in which one team member witnesses another team … As another example, consider a scenario in which a medical floor nurse is assigned to a patient after … In this scenario, an assertive statement may be appropriate even though the physician has done nothing
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
January 01, 2008 - Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Communication
FRONT OFFICE SCENARIO
SAY:
Now let’s … look at the following scenario and see how communication can be demonstrated in the nonclinical aspects … of the primary care team:
READ THE SCENARIO:
For some unknown reason the electronic health record was … ray results.
15
TeamSTEPPS | Office-Based Care
Communication
Slide ‹#›
15
FRONT OFFICE SCENARIO … SAY:
Did anyone pick up on the use of SBAR in this scenario?
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Module 6: Mutual Support
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To illustrate the use of the assertive statement, let’s consider a scenario … If you were the nurse in this scenario, how would you use an assertive statement with the doctor? … Is there another mutual support strategy that might have worked in this scenario? … 25
Front Office Scenario
Consider the following scenario:
Your clinic has a rule that patients will … Record any thoughts you may have on this scenario on the corresponding page of your workbook.
26
Tools
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - #›
Page ‹#›
Office-Based Care
5
Situation Monitoring Exercise
How does that video compare to the scenario … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
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www.innovations.ahrq.gov/teamstepps/officebasedcare/module5/office_sitmon.html
September 01, 2015 - Slide 6: Situation Monitoring Exercise Slide 7: Situation Monitoring Exercise Slide 8: Front Office Scenario … Return to Contents
Slide 6: Situation Monitoring Exercise
How does that video compare to the scenario … Return to Contents
Slide 8: Front Office Scenario
Susan was due for a mammogram and the provider
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www.innovations.ahrq.gov/teamstepps/officebasedcare/module5/office_sitmon-ig.html
September 01, 2015 - STEP Situation Monitoring Video Situation Monitoring Video Situation Monitoring Exercise Front Office Scenario … Return to Contents
Front Office Scenario
Say:
Now let’s look at the following scenario and see … Read the Scenario
Susan was due for a mammogram and the provider ordered it.
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www.innovations.ahrq.gov/teamstepps/officebasedcare/handouts/evaluating.html
November 01, 2015 - Evaluating TeamSTEPPS for Office-Based Care Worksheet
Evaluating TeamSTEPPS Exercise
Scenario … Instructions
Break into small groups and use the scenario above to identify (1) one or two measures
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
March 20, 2014 - coach works through the designated
issue with the team member, the team member acts out the particular scenario
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www.innovations.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - DESC's use is illustrated in the conflict scenario below:
A nurse feels that a patient has abdominal … As you think about this scenario, DESC is an appropriate tool to use in the following way:
D: "I (
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - • What could the individuals involved in this scenario have
done differently to produce a better outcome … Team Structure Video Analysis
• What members of the following teams were involved in
the scenario
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www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
August 01, 2022 - Part II: Role Scenario Tasks
The second part of the CAQ identifies messages that reflect the highest … assessment, ask each participant to read two hypothetical communication scenarios (a group project scenario … and a disclosure scenario) and write down exactly what they would say in that situation.
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon-ig.pptx
January 20, 2006 - TeamSTEPPS | Office-Based Care
Situation Monitoring
Slide ‹#›
‹#›
FRONT OFFICE SCENARIO
SAY:
Now … let’s look at the following scenario and see how situation monitoring can be demonstrated in the nonclinical … READ THE SCENARIO:
Susan was due for a mammogram and the provider ordered it.