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psnet.ahrq.gov/issue/soaring-numbers-111-callers-forced-wait-call-back
September 21, 2016 - Newspaper/Magazine Article
Soaring numbers of 111 callers forced to wait for a call back.
Citation Text:
Soaring numbers of 111 callers forced to wait for a call back. Donnelly L. The Telegraph. January 31, 2016.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_medlist.pdf
June 02, 2025 - Medication List (Note Sheet)
Patient Name
_____________________________________
Date of Birth: __________________________
Date of Visit: ___________________________
Prescribed Medicines From Your Doctor
Medicine Name Dose Frequency Why Taking?
Expired?
Y/N
Need Refill?
Y/N
Taking as
Prescribed?
Y/N
Over…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
June 02, 2025 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview)
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
12
What is Patient Safety Culture?
13
AHRQ Surveys on Patient Safety Culture
• Surveys …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-benefits-participation.pdf
January 01, 2019 - Introducing the Child HCAHPS® Survey Database webcast-Toomey-2
BENEFITS OF PARTICIPATION
Sara Toomey, MD, MPhil, MPH, MSc
Chief Safety and Quality Officer, SVP
Chief Experience Officer
Director/PI, Center of Excellence for Pediatric Quality Measurement
Boston Children’s Hospital
22
Benefits of Participation
•…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-checklist-508.pdf
June 02, 2025 - Checklist: Conducting a Warm Handoff Plus
Checklist: Conducting a Warm
Handoff Plus
Present to the Clinician
� Reason for the visit.
� Patient visit goals and health concerns.
� Vital signs, BMI/weight, significant changes.
� Medication issues (e.g., refills, side effects).
� Updates on reports:
¤ Labs.
…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-staff-checklist-letter.pdf
June 02, 2025 - Checklist: Conducting a Warm Handoff
Checklist: Conducting a Warm Handoff
Guide to Patient and Family
Engagement in Primary Care
Present to the Clinician
� Reason for the visit.
� Patient visit goals and health concerns.
� Vital signs, BMI/weight, significant changes.
� Medication issues (e.g., refills, s…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/bepreparedptnotesheet.pdf
June 02, 2025 - Write it down - Join your team! (Patient Note Sheet)
Write it down - Join your team!
What did the doctor tell me? What medicine do I need to take?
How do I take my medicine?
What tests do I need?
What are my test results? What do I need to do next?
Acrobat Accessibility Report
Accessibili…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-staff-checklist.pdf
June 02, 2025 - Checklisk: Conducting a Warm Handoff
Present to the Clinician
� Reason for the visit.
� Patient visit goals and health concerns.
� Vital signs, BMI/weight, significant
changes.
� Medication issues (e.g., refills, side effects).
� Updates on reports:
¤ Labs.
¤ Imaging.
¤ Specialist visits.
¤ Hospita…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-appointment-card-small.pdf
June 02, 2025 - Medication Management: Reminder Business Card
Please bring ALL your medicines
to your next appointment.
� Prescription medicines.
� Medicines you buy without
a prescription (like Tylenol®
or cold medicine).
� Ointments or creams.
� Bottles of drops.
� Inhalers.
� Injections.
� Vitamins and herbal
medici…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/overview.docx
March 01, 2017 - AHRQ Safety Program for Long-Term Care: HAIs/CAUTI
Long-Term Care Safety Toolkit Modules
Overview of the Long-Term Care Safety Toolkit Modules and Nursing Home Survey on Patient Safety Culture
The Long-Term Care (LTC) Safety Toolkit is designed to support learning and implementation efforts to improve safety cult…
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www.ahrq.gov/sites/default/files/wysiwyg/funding/fund-opps/state-level-cpcq.pdf
December 01, 2019 - Developing State-Level Capacity for Dissemination and Implementation of Patient-Centered Outcomes Research into Primary Care (U18)
Developing State-Level Capacity for Dissemination
and Implementation of Patient-Centered Outcomes
Research into Primary Care (U18)
One of the main goals of this funding opportunity is i…
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psnet.ahrq.gov/issue/department-defense-health-care-quality
February 11, 2025 - Book/Report
Department of Defense Health Care Quality.
Citation Text:
Department of Defense Health Care Quality. Washington DC: Office of the Assistant Secretary of Defense; Tricare Management Activity: 2011.
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psnet.ahrq.gov/issue/learning-not-blaming
March 28, 2018 - Book/Report
Learning Not Blaming.
Citation Text:
Learning Not Blaming. Department of Health and Social Care. London, England: Crown Publishing; July 2015. ISBN: 9781474123716.
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psnet.ahrq.gov/node/36166/psn-pdf
June 14, 2011 - conducted a root cause analysis of diagnostic imaging delays and found that current
practices were responsible
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psnet.ahrq.gov/node/47463/psn-pdf
October 17, 2018 - https://psnet.ahrq.gov/issue/my-human-doctor
https://psnet.ahrq.gov/issue/impact-feeling-responsible-adverse-events-doctors-personal-and-professional-lives-importance
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psnet.ahrq.gov/node/33710/psn-pdf
May 01, 2011 - A second victim is the
health care provider involved in the incident who feels in some way responsible … But even though
individuals are often not responsible at all for things that go wrong, they still feel … responsible. … If people really absorb that message, if they truly internalize that they're not responsible
for everything … that goes right with patients, and as a corollary, they're not always directly responsible when
things
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digital.ahrq.gov/ahrq-funded-projects/workshop-interactive-systems-healthcare-wish-2012/final-report
January 01, 2012 - Report
The findings and conclusions in this document are those of the author(s), who are responsible
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psnet.ahrq.gov/node/45949/psn-pdf
July 11, 2017 - Recommendations include involving the patient in
reconciliation and clarifying which provider is responsible
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psnet.ahrq.gov/node/40818/psn-pdf
October 05, 2011 - fractures-fingers-missed-or-misdiagnosed-poorly-positioned-or-poorly-taken-
radiographs
Technically inadequate radiographs were responsible
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digital.ahrq.gov/ahrq-funded-projects/2011-2013-workshop-health-it-and-economics/final-report
January 01, 2013 - Report
The findings and conclusions in this document are those of the author(s), who are responsible