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  1. www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2014/nhsurv14-chap5.html
    November 01, 2014 - chapter presents the overall survey results for the database, showing the average percentage of positive responses … An alternative method would be to report a straight percentage of positive responses across all respondents … Highlights The areas of strength or the composites with the highest average percent positive responses … The areas with potential for improvement or the composites with the lowest average percent positive responses
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
    June 19, 2017 - Calculating the Response Rate .......................................... 18 Increasing the Number of Responses … In some markets, it may be possible to achieve 0.70 reliability with fewer responses. … The interviewer should not bias survey responses or affect the survey results. … Hospitals and vendors have a number of methods available to them to maximize responses: • Improve … Number of responses needed: • Completed survey.
  3. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  4. www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  5. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  9. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  10. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  11. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  12. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  13. ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  14. patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  15. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  16. cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  17. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
    July 01, 2013 - referent at p<.005. 19 20 Email works only with traditional follow-up No incentive USPS/Phone 59% of responses … by phone Incentive + USPS/Phone 34% of responses by phone Overnight delivery service + phone 69-78% … of responses by overnight Email + overnight delivery service + phone 43-50% of responses by email … , 27-34% of responses by overnight If only email had been used 15-25% response rate for email by itself … overnight delivery service, might reduce phone in a two-stage design ► Email alone is inadequate -- fewer responses
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  20. healthcare411.ahrq.gov/teamstepps/readiness/index.html
    August 01, 2015 - You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist Record your responses to the questions below: Questions … Yes No Organizational Readiness Score If the number of Yes responses you've selected is:  … If the number of Yes responses you've selected is: 6-8 out of 12 Your responses indicate that your … If the number of Yes responses you've selected is: 1-5 out of 12 Based on your responses, significant

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