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www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2014/nhsurv14-chap5.html
November 01, 2014 - chapter presents the overall survey results for the database, showing the average percentage of positive responses … An alternative method would be to report a straight percentage of positive responses across all respondents … Highlights
The areas of strength or the composites with the highest average percent positive responses … The areas with potential for improvement or the composites with the lowest average percent positive responses
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 19, 2017 - Calculating the Response Rate .......................................... 18
Increasing the Number of Responses … In some
markets, it may be possible to achieve 0.70 reliability with fewer responses. … The interviewer
should not bias survey responses or affect the survey results. … Hospitals and
vendors have a number of methods available to them to maximize responses:
• Improve … Number of responses needed:
• Completed survey.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
July 01, 2013 - referent at p<.005.
19
20
Email works only with traditional follow-up
No incentive USPS/Phone 59% of responses … by phone
Incentive + USPS/Phone 34% of responses by phone
Overnight delivery service +
phone 69-78% … of responses by overnight
Email + overnight delivery
service + phone
43-50% of responses by email … ,
27-34% of responses by overnight
If only email had been used 15-25% response rate for email by itself … overnight delivery
service, might reduce phone in a two-stage design
► Email alone is inadequate -- fewer responses
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
healthcare411.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist
Record your responses to the questions below:
Questions … Yes
No
Organizational Readiness Score
If the number of Yes responses you've selected is: … If the number of Yes responses you've selected is: 6-8 out of 12
Your responses indicate that your … If the number of Yes responses you've selected is: 1-5 out of 12
Based on your responses, significant